My personal objective is to be admitted to American University Kogod School of Business to complete my MBA. Completion of a graduate degree is the next step to strengthening my career with Bank of America.
Relationship Banker01/2015 to CurrentBank of America CorporationBristow, VA
Working with clients, servicing accounts and making recommendations to optimize their banking relationships Leverage available resources and technologies to optimize the customer experience Ability to solve problems and apply critical thinking to meet client needs/priorities Maintaining partner relationships with one team approach while referring clients to appropriate specialists Proactively manage risk in every business, product and service transaction Maintaining cash controls and balancing accuracy Follow established policies and procedures to protect the bank from losses.
Sales and Service Specialist01/2013 to 01/2015Bank of America CorporationBristow, VA
Cross trained in all financial center functions, served whatever position is needed Service client accounts (opening, closing, maintenance) Offer new products and solutions as best fits for clients individual needs Managing risk within all transactions Responsible for morning team huddles/meetings and game plans.
Customer Service Representative01/2012 to 01/2013Bank of America CorporationBristow, VA
Create rapport with clients to provide personalized service Develop and maintain partnerships with teammates Listen to clients to uncover financial needs and provide solutions Run financial transactions quickly and accurately Manage risk.
MBA: Masters of Business Administration 2018American UniversityWashington, DC
Bachelor of Science: Psychology2015Old Dominion UniversityNorfolk, VAMinor in Public Service
Associate of Science2012Northern Virginia Community CollegeSpringfield, VA
High School Diploma2009Stonewall Jackson High SchoolManassas, VA