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rehab technician resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Career Overview

Qualified Customers Service Representative with 20 years experience in fast-paced customer service, call center, office environments and medical settings. Personable and professional under pressure with superior computer skills and telephone etiquette.

Professional Experience
Rehab Technician, 03/2016 - Current
Cleveland Clinic Middlebranch, OH,
  • Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.
  • Contacted providers to discuss status of re-billing and reimbursement process to ensure account resolution.
  • Managed incoming and outgoing calls for busy medical office.
  • Updated patient accounts and information on a daily basis. 
Mail Handler, 10/2015 - 2016
Chenega Mios Chantilly, VA,
  • Manage incoming and outgoing mail.
Multiskilled Technician/ CNA/CMA , 03/2010 - 09/2010
Giant Eagle, Inc. Cleveland, OH,
  • Medical and non-medical care of rehabilitation patients.
  • Proper logging of incoming and outgoing medication inventory.
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Tested and recorded blood glucose levels
  • Monitored vital signs, such as blood pressure and pulse.
  • Changed sterile dressings.
Account Maintenance Technician, 02/2009 - 04/2010
Bcfs Grand Prairie, TX,
  • Handling and approval of purchase orders for major fleet company Answered an average of 50calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Described product to customers and accurately explained details and care of merchandiser.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Processed daily invoices and billed renewed invoices to clients.
Medical Assistant/CNA/CMA Clinical Intern , 11/2008 - 05/2009
The Fountains City, STATE,
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Monitored vital signs, such as blood pressure and pulse.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Tested and recorded blood glucose levels.
  • Changed sterile dressings.
  • Administered shots and medication
Medical Technician/CNA/CMA Clinical Intern , 11/2008 - 05/2009
Cadbury At Cherry Hill City, STATE,
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Monitored vital signs, such as blood pressure and pulse.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Tested and recorded blood glucose levels.
  • Changed sterile dressings.
  • Administered shots and medication
Property/Utilities Investigator, 06/2004 - 09/2006
CAMDEN COUNTY MUNICIPAL UTILITIES City, STATE,
  • Field property inspection for Camden County Municipal Utilities.
  • Documentation and proper billing for inspected properties.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Processeddaily invoices and billed renewed invoices to clients.
Call Center Representative, 02/2001 - 09/2006
ADVANTA LEASING/BANK SERVICES City, STATE,
  • Customer Service.
  • Billing/ Accounts Receivable.
  • Collections.
  • Research.
  • Call Center Representative.
  • Credit.
  • Answered an average of 60 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Described product to customers and accurately explained details and care of merchandise.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Served as the main liaison between customers, management and sales team.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Helped drive sales goals and achieve monthly quotas.
Administrative assistant, 1999 - 01/2001
Vision Labs LLC City, STATE,
  • Reception.
  • Billing/ Account Receivable.
  • Filing.
  • Process daily invoices and bill renewed invoices to clients.
  • Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and
  • efficiently.
  • Direct calls to appropriate individuals and departments
Skill Highlights
  • Microsoft Office Suite
  • Administrative duties: Patient Scheduling,
  • answering phones, maintenance of medical
  • records, patient processing
  • Bookkeeping & Filing
  • Taking Patient Vitals
  • Blood Draws
  • Injections
  • Lab Procedures
  • Nursing Assistant (home/clinical)
  • Patient Education
  • Medication distribution
  • Medical terminology knowledge
  • Multi-line phone talent
  • Credit card processing
  • Training development aptitude
  • Quick learner
  • Exceptional communication skills
  • Creative problem solver
  • Professional phone etiquette
  • 35 WPM typing speed
  • Articulate and well-spoken
  • Customer service-oriented
  • Flexible
  • Accurate and detailed
  • Excellent planner and coordinator
  • Social media knowledge
  • Administrative support specialist
Core Accomplishments

Medical Assistant (MA)

Certified Multi-Skilled Technician (MST)

Certified Nursing Assistant (CNA)

Certified Medication Aide (CMA)

Certified Home Health Aide (CHHA)

EKG Technician

Phlebotomy Technician

Physical Therapy Assistant

*Certified in First Aid & CPR 2009

Skills

Accounting, Accounts Receivable, Administrative, Administrative duties, Administrative support, Articulate, Billing, Blood Draws, Bookkeeping, Call Center, Communication skills, Credit, Addressing Customer concerns, Customer Service, Documentation, Filing, Injections, Inspection, Inventory, Invoicing, Medical billing, Medical terminology, Microsoft Office Suite, Nursing, 35 WPM

Education
Associate of Science: Psychology, Expected in 2004
-
Camden County College - Blackwood, NJ
GPA:
Status -
Multi-Skilled Technician: , Expected in 2009
-
Camden County Technical - Sicklerville, NJ
GPA:
Status -
: Nursing, Expected in
-
Helene Fuld School of Nursing - Blackwood, NJ
GPA:
Status -
Nursing
Still pursuing 

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Resume Overview

School Attended

  • Camden County College
  • Camden County Technical
  • Helene Fuld School of Nursing

Job Titles Held:

  • Rehab Technician
  • Mail Handler
  • Multiskilled Technician/ CNA/CMA
  • Account Maintenance Technician
  • Medical Assistant/CNA/CMA Clinical Intern
  • Medical Technician/CNA/CMA Clinical Intern
  • Property/Utilities Investigator
  • Call Center Representative
  • Administrative assistant

Degrees

  • Associate of Science
  • Multi-Skilled Technician

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