registration support lead resume example with 6 years of experience
JessicaClaire
Skilled customer support leader
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Organized and motivated professional eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
Application installations
Technical background
Activity planning
Recordkeeping skills
Troubleshooting and diagnostics
Customer support needs assessment
Technical troubleshooting
Route management
Excellent sense of direction
Cargo handling
Dependable and reliable
Perfect attendance record
Time management skills
Exceptional written and verbal communication skills
Organization
Multitasking
Decision-making
Reliable & trustworthy
Relationship building
Friendly, positive attitude
Active listening
Planning & organizing
Good work ethic
Teambuilding
Customer service
Problem resolution
Worksite preparation
Safety knowledge and awareness
Results-driven
Concise time management
Excellent work ethic
Construction knowledge
Attentive to detail
Communication
Organizational skills
Experience
Registration/Support Lead, 01/2021 to Current Wisenbaker Builder Services – Austin, TX,
Welcomed patients to facility and assisted with registration sign-in process.
Drove customer escalations to resolution by engaging directly with clients.
Gathered, verified and processed patient paperwork.
Scheduled appointments based on individual patient requirements and facility availability.
Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
Asked various questions from clients to obtain the information necessary for paperwork.
Maintained HIPAA compliance and integrity of county policies and procedures.
Worked with nurses and other clinic staff to process patients.
Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
Train new employees
Assist all staff on site with any technological troubleshooting.
Provided customer service support and advice on regulations and requirements regarding various registration programs.
Maintained up-to-date knowledge of software and technical developments through reading and training.
Documented customer interactions and contact information into company database.
Answered questions and fulfilled requests with friendly and knowledgeable service.
Proofread documents carefully to check accuracy and completeness of all paperwork.
Cabinet Delivery Driver, 11/2020 to 12/2021 Pickell Delivery Services – City, STATE,
Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Handled merchandise in accordance with product handling standards.
Answered customer questions regarding shipments.
Notified customers of delays to decrease calls to support.
Navigated routes with relevant map programs and GPS systems.
Obeyed traffic laws and follow established traffic and transportation procedures.
Transported and safely delivered items to prevent damage or loss.
Loaded trucks and safely secured merchandise to prevent damage during transportation.
Operated forklifts, hand trucks and pallet jacks to load and unload vehicles.
Completed work quickly and helped team members in order to achieve deadlines and satisfy customers.
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Inspected vehicle and maintained gas, oil and water levels.
Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
Utilized street maps to plan and determine most efficient routes.
Reviewed and verified invoices and purchase requests to confirm accuracy.
Loaded and unloaded boxes and packages to move to and from vehicle.
Maintained safe driving habits to protect property and general public on roadways.
Verified order details at distribution center and customer locations to prevent errors.
Loaded, balanced and secured product to safely transport goods.
Created delivery routes based on destinations and timelines to maintain efficiency.
Utilized pallet jacks and forklifts to load and unload materials off trucks.
Sorted packages for delivery by arranging in delivery sequence.
Logged driving hours and fuel usage data on time to keep reports current.
Drywall Apprentice, 12/2016 to 11/2020 Fletcher Drywall – City, STATE,
Measured and marks cutting lines on drywall for lengths, heights and penetrations.
Demonstrated excellent attendance and punctuality.
Measured and cut window, door and vent openings in drywall or tiles.
Used hand tools such as trowels, broad knives or spatulas to apply sealing compound to holes and cracks.
Inventoried material, tools and equipment to record product on-hand or to be ordered.
Assisted skilled workers with construction projects in rough and finish carpentry phases.
Assembled or attached framing and decorative trim for doors, windows and vents.
Prepared walls for paint, texture or wall covering.
Marked cutting lines for measurements on drywall sheets.
Education and Training
High School Diploma: , Expected in 02/2016 to West Springfield High School - Springfield, VA GPA:
: General Studies, Expected in to Northern Virginia Community College - Annandale, VA GPA:
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