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registration manager and assistant program manager resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Results-driven event marketing leader born to build strategic, successful campaigns that benefit customers through education and innovation while helping to increase market share and profits. Focused, performance-minded leader with proven skills in team leadership and empowerment, event management, stakeholder relations and vendor partnerships. Ready to offer 19+ years of experience to a new role, dedicated to leading a team, who achieves exceptional results.

Skills
  • Team Empowerment
  • Strategic Innovator
  • Creative Budget Management
  • Stakeholder Collaboration
  • Executive Team Confidence
  • Vendor Partnerships
Education and Training
California Culinary Academy San Francisco, CA, Expected in 09/2000 Certificate in Baking And Pastry Arts : - GPA :
California Polytechnic State University-San Luis Obispo San Luis Obispo, CA Expected in 06/1999 Bachelor of Science : Business Administration - GPA :
Experience
Alleare Consulting - Registration Manager and Assistant Program Manager
Other South Georgia, GA, 11/2000 - 08/2004

Assistant Program Manager - assisted multiple program managers in all aspects of meeting planning including event and venue research, development of event criteria, event planning, coordination and implementation, budgeting and forecasting, and communication with clients, vendors and on-site contractors.

Registration Manager - managed the on-site registration team through communication and implementation of registration plans. Developed, maintained and managed event web and registration sites.

Wsp - Director of Registration
Rochester, NY, 09/2004 - 12/2006

Responsible for department restructuring to improve efficiency and effectiveness of division, leading to better integration and communication with event planning team as well as improved customer service

  • Hired and trained a team of managers to develop their own registration and customer service campaigns
  • Researched and implemented registration technology resulting in substantive performance improvement
Ellen Michaels Presents - Program Manager
City, STATE, 12/2006 - 04/2013

Managed all aspects of event/meeting planning, coordination and implementation processes.

  • Consulted with clientele to assess meeting requirements including analysis, identification and development of criteria for meeting themes and necessary/desired program elements
  • Produced, analyzed, forecast and managed budgets to ensure best value and quality of service that met client needs within budgetary constraints - in-depth expertise in negotiation of hotel, venue and supplier contracts
  • Communicate and worked closely with hotel personnel, vendor contacts and caterers to develop event menus and manage direct food and beverage costs
  • Hired and managed on-site contractors for each event
  • Worked closely with registration and production teams to ensure event cohesiveness and consistency
  • Conducted site research followed by on-site due diligence visits to selected venues for evaluation of suitability for a specific event
  • Reconciled final billing, created P&L statements, reviewed event attendee variance, tracked final accommodation/attrition costs and final food and beverage expenditures
Oracle (Sprocket) - Event Program Manager (Contractor)
City, STATE, 06/2013 - 06/2014

Developed a new Oracle-led conference supporting Oracle's six industry focused global business units.

  • Developed conference agenda and event timeline.
  • Managed internal process and campaign development for sales communications.
  • Executed against stakeholder expectations and requirements.
  • Collaborated with external vendors to ensure seamless execution onsite.
  • Developed and reviewed post event metrics including surveys and sales follow up campaigns.
Oracle - Senior Marketing Manager
City, STATE, 06/2014 - 12/2017

Managed corporate events that supported the work of Oracle’s global business units and various industry solutions by assisting with event design, pre-show and on-site logistics, and post-event evaluation.

  • Developed communication plans between participating groups, including facilitating pre-event meetings with internal stakeholders and external vendors, analysis of attendee data, supervising on-site program details, overseeing ancillary meeting space at event, supporting special events and creating surveys to evaluate attendee experience.
  • Communicated event plan, conference overview, on-site responsibilities, training, timeline, and pre/post-event meetings effectively and efficiently.
  • Created engaging experiences for attendees by collaborating with internal teams and external agencies on activations that supported event objectives.
  • Enhanced engagement with customers and prospects by executing pre-and post-event marketing campaigns to generate interest and aid sales teams in communicating with targeted markets.
Oracle - Director, Corporate Event Marketing
City, STATE, 12/2017 - Current

Manage a team producing up to 15 customer events a year with budgets ranging from $50K - $15M, while project managing the development of a new conference combining four existing conferences into one.

  • Deep knowledge of various types of events including customer advisory boards, thought leadership conferences, user conferences, industry trade shows, company all hands, executive-led town halls, etc.
  • Communicate effectively with upper management to ensure strategies, event objectives, and event logistics are relayed to corporate executives.
  • Foster collaboration between internal groups to create maximum value for each event.
  • Assist and get creative when a team member falls behind, a project starts to lag or during any other crisis. Ensure lines of communications are always open, both ways, to avoid as many last minute pitfalls as possible.
Activities

PTA Board Member since 2016

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Resume Overview

School Attended

  • California Culinary Academy
  • California Polytechnic State University-San Luis Obispo

Job Titles Held:

  • Registration Manager and Assistant Program Manager
  • Director of Registration
  • Program Manager
  • Event Program Manager (Contractor)
  • Senior Marketing Manager
  • Director, Corporate Event Marketing

Degrees

  • Certificate in Baking And Pastry Arts
  • Bachelor of Science

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