High-performing RN Manager with more than 4 years of leadership in primary and specialty care clinics. Highly analytical RN offering vast experience in medical operations, excellent interpersonal communication skills and the organizational savvy to manage a healthcare system smoothly. Focused on team coordination and leadership to provide exceptional patient and family support. Mission driven to excced company goals and deliver exceptional quality work.
Skills
Strong oral and written communication
Revenue cycle and budget understanding
Policies and procedures both front and back office
Proficient in PCMH and quality measures
Manage and delegate staff work assignments
Establish and implement standards, goals, objectives, policies, procedures and systems
Strategic decision-making
Establish deadlines and monitor work status and progress
Identify, analyze and resolve work problems
Press Ganey Survey
Provider relations
Manage all functions related to daily operations of branch
Assist in recruiting, hiring, orientation, development and evaluation of staff
Clinical operations team
Medical Service Coordination Leadership team
EPIC
Data analysis
Work History
Registered Nurse Branch Manager, 12/2016 - Current New Season – Cantonment, FL,
Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs.
Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
Self-directed with astute judgment skills. High level of personal accountability.
Reviewed customer survey information to prioritize areas of improvement.
Investigated, provided and submitted information to Quality Department about special incidents, events and complaints.
Closely collaborated with management team to make necessary improvements and satisfy department needs.
Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
Demonstrated ability to lead and motivate outstanding healthcare teams.
Managed and directed fiscal operations, including planning budgets, authorizing expenditures, accounting, establishing service rates and coordinating financial reporting.
Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions.
Improvement of Immunotherapy Injection Policy and Procedure for clinic wide utilization.
Registered Nurse Supervisor, 11/2015 - 12/2016 Amedisys Home Health Services – Glasgow, KY,
Implemented necessary changes based on evaluation of staffing requirements and floor assignments.
Upheld standards for selection, promotion and termination of staff.
Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, and follow-up care.
Supervised and managed the daily activities of a clinical team consisting of physicians, nurses and support staff.
Identified process improvements in the day-to-day functioning of the department.
Coordinated nursing department activities to ensure availability of appropriate clinical and support staff for resident care.
Confidently managed the overall operation of nursing services and patient care.
Direct patient care to pediatric patients
Full understanding of pediatric and adolescent vaccination recommendations, scheduling and guidelines.
Sign off of all medication administration and orders for non-licensed clinical staff.
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