Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Growth oriented specialty pharmacy manager with a record of success in expanding the client base and building partnerships with key opinion leaders in the health care community. Utilizes interpersonal, organizational, and communication skills to align team members to achieve a high performance environment where we meet and exceed customer needs. Strong background in specialty pharmacy, clinical pharmacology, immunology, and medication therapy management. 


District of Columbia Board of Pharmacy Pharmacist License

Maryland Board of Pharmacy Pharmacist License

Pennsylvania Board of Pharmacy Pharmacist License 

APhA Pharmacy-based Immunization Delivery 


Professional Experience
01/2017 to Current
Registered Manager, Local Specialty Pharmacy (RMGO) Harris Teeter, Llc Gaithersburg, MD,
  • Actively contributed to the business plan and development of the pharmacy through community activities and strategic initiatives, realizing growth of monthly sales to nearly $2 million.
  • Planned, managed, and executed site budget and finances, including staff pay hour limitations, cost-effective drug inventory management, and control of store safe and banking procedures.
  • Lead, manage, counsel, and train a team of four pharmacists and five pharmacy technicians, ensuring excellent customer-service, clear goals, objectives, and expectations, and attention to proper pharmaceutical operations. Coordinate career developments.
  • Identified methods to improve staff efficiency and effectiveness by developing job-aids and conducting proactive coaching, resulting in successful completion by staff though the Pharmacy Technician Certification Board exam.
  • Trained and guided staff concerning the intricacies of billing for specialty and Limited Distribution Drug (LDD) medications, a significant local pharmacy revenue source.
  • Hiring of new techs and pharmacists – recruitment, interviewing, counseling, reviewing applications.
  • Dispense medications, and educate and counsel patients on medications, medical devices, and disease states. Clinically manage over 400 HIV patients, 150 solid organ transplant patients, and 40 oncology patients. Additionally, 50 patients with Hepatitis C have reached SVR12 with no reported failures.
  • Manage reporting and record keeping of compliance to ensure access to over 125 LDDs.
  • Strengthened provider collaboration by building and maintaining relationships with physicians and other health professionals.
  • Provided pharmacologic consultation for providers on complex drug-drug interaction concerning HIV antiretroviral medications.
  • Through outstanding customer-service, clinical expertise, and strengthened provider relationships, increased specilaty prescription numbers by 15% year-to-date. Strengthened patient and provider relationships, not only enhancing healthcare for patients, but also driving further business development opportunities.
  • Maintained partnerships with Patient Access Network Foundation, Patient Advocate Foundation, Chronic Disease Funds, Cancer Care Foundation, and addition patient advocate networks for patients in financial need. Assist providers with obtaining financial assistance for patients without insurance coverage Assist patient with application for DC Medicaid and DC AIDS Drug Assistance Program (ADAP) coverage.
01/2015 to 01/2017
Pharmacy Manager Harris Teeter, Llc Warrenton, VA,
  • Advance the relationship of Johns Hopkins Hospital and Walgreens at their flagship retail store.
  • In addition to overseeing all pharmacy operations, drove a 30% increase in pharmacy sales in fiscal year 2015-2016 by utilizing networking skills to build business through developing relationships and enhancing community involvement.
  • Contract with Johns Hopkins Hospital to provide flu vaccines to their employees leading to a 115% increase in flu vaccines. Partner with travel clinics and student health to expand non flu immunizations 116% in fiscal year 2015-2016.  
  • Consistently surpassing performance criteria by multitasking and prioritizing daily tasks with career fairs, community events, immunization clinics, and mentoring new pharmacists.  
  • Exercise communication and leadership skills to align the team and provide a work environment to grow, motivate, and develop employees and students. Communicate pharmacy updates to all relief pharmacists to align the area. Direct Reports: 1 pharmacist; 5 technicians; 4 interns. 
11/2013 to 2015
Pharmacy Manager Bi-Mart Corporation Vancouver, WA,
  • Reduced inventory levels by 50% by providing proper training and implementing organizational techniques.
  • Coached and developed team members when converting two separate pharmacy acquisitions into local specialty pharmacies and when conducting Pharmacy Technician Certification Board exam preparation classes.
  • Provided Medication Therapy Management (MTM) services including drug utilization reviews, drug interventions and therapy management. Won district MTM competition, second place in area. 
  • Increased pharmacy sales 10% via outreach events, doctor detailing, and providing exceptional customer service. 
  • Staffed and scheduled the department. Direct Reports: 2 pharmacists; 5 technicians; 1 intern.
05/2013 to 11/2013
Staff Pharmacist East Carolina University Greenville, NC,
  • Received specialized HIV training to support HIV Center of Excellence. 
  • Performed daily pharmacy tasks including but not limited to third party billing and conflict resolution, staff training, inventory management, immunizations, and patient counseling.
  • Helped drive company initiatives in the department and practiced in accordance with state and federal regulations.
08/2014 to Current
Clinical Assistant Professor University Of Maryland, School Of Pharmacy City, STATE,
  • Transition pharmacy students knowledge from the classroom to the ambulatory care setting by providing them with pharmacy practice experience.
  • Train students in medication therapy management.
  • Conduct disease state presentations and immunization clinics at local senior and community centers. 
Education and Training
Expected in 2013
PharmD: Doctor of Pharmacy
University of Maryland, School of Pharmacy - Baltimore, MD

Phi Lambda Sigma Leadership Fraternity 

Phi Delta Chi Professional Fraternity 

American Pharmacists Association - Operation Immunization Chair

Expected in 2009
Bachelor of Science: Biology
James Madison University - Harrisonburg, VA

Minor in Spanish

Vice President of PrePharmacy Society 

Kappa Alpha Theta - Founding Member

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School Attended

  • University of Maryland, School of Pharmacy
  • James Madison University

Job Titles Held:

  • Registered Manager, Local Specialty Pharmacy (RMGO)
  • Pharmacy Manager
  • Pharmacy Manager
  • Staff Pharmacist
  • Clinical Assistant Professor


  • PharmD
  • Bachelor of Science

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