Registered Charge Nurse Emergency Department Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Patient-oriented Nurse with several years of diverse experience in direct patient care, staff supervision, and Emergency department operations. Skilled at multitasking and prioritizing patient needs and 12-14 RN's and ED Technicians daily assignments. There is a 31+ bed ER that includes a Behavioral Suite for Psychiatric patients. There is a large volume of patients that require Psychiatric and Substance Abuse needs with formal Mental Health plans in place. Expertise in Emergency Nursing which encompasses all age groups with all medical and psychological needs.

Compassionate Nurse with strong patient advocacy beliefs. Demonstrated success in cultivating strong patient rapport to drive outcome goals measured through a positive patient experience.

Considered hardworking, passionate and dedicated to Nursing.

Committed to the deliverance of the highest standard of patient care while promoting a positive work environment with open and clear communication.

  • Decision Making
  • Problem Solving
  • Detail-Oriented
  • Organization and Time Management
  • Patient Care Oversight
  • Medical Report Preparation.
  • NIS Certified
  • BLS Certified
  • ACLS Certified
  • TNCC Certified
  • PALS Certified
  • MOAB Certified
  • Ethics Committee
  • Blood Draw and Sample Collection
  • Supply Ordering
  • Critical Thinking
  • Verbal and Written Communication
  • Patient Condition Monitoring
  • Infection Control Procedures
  • Computer Proficiency
  • Employee Scheduling
  • Disaster Site Triaging
  • Unit Oversight
  • Collaboration and Teamwork
  • Delegation and Motivation
  • Compassionate and Caring
  • Current Maine licensure with State Board of Nurse Examiners
  • Strategic Planning for to allocate best practices and best patient outcomes.
  • Local and State Regulations Knowledge
  • Treatment Planning and Implementation
  • Emergency Patient Triage
  • Clear Patient Communication
  • Patient Care Assessment
  • Medication Side Effect Knowledge
  • Therapy and Counseling
  • Withdrawal Symptoms
  • Staffing Requirements
  • Rehabilitation Assistance
  • Influenza Prevention and Treatment
  • Emergency Diagnostics
  • Diagnostic Test Evaluations
  • Emotional Support
  • Clinical Quality Improvement
  • Healthcare Program Planning
Work History
Registered Charge Nurse, Emergency Department, 07/2006 to Current
Berkshire Health Systems, Inc., ,
  • Responsible for daily operations of Emergency Department - assigning RN and ED Technician staff appropriately. Monitor and assign triaged patients from waiting room to appropriate skill level and appropriate exam room.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Maximized team performance by monitoring nursing care, including patient assessment processes and treatment implementations.
  • Monitored and continually recorded progress for up to 50-75 patients per shift.
  • Strengthened unit care standards and policies with focus on patient safety and dignity.
  • Identified unit areas of inadequacy and adjusted procedures to close gaps and improve policies.
  • Worked with ER Nursing Director to apply highest standard of care for patients aged newborn - geriatric.
  • Followed facility policies, OSHA safety rules and HIPAA regulations to maintain legal compliance.
  • Follow ESI Triage protocols.
  • Educated family members and caregivers on patient care instructions.
  • Responsible for coordinating daily assignments for Trauma Team.
  • Emergency Medical Services calls are triaged through via charge nurse and assigned appropriately.
  • Responsible for coordination of care for patients being sent to ER by their PCP. Information is gathered by charge nurse from PCP.
  • Resource for staff for guidance, questions , professional and emotional support needed.
  • Monitor staffing needs for the oncoming shift as well as monitor schedule for possible staffing needs.
  • Monitor ongoing needs of our Mental Health and Substance Abuse cliental i.e. diagnostic testing, medications and possible reactions to such, need for higher or lower level of interventions. Collaborates with multidisciplinary team for each patient for planned disposition. Which includes medical, nursing, psychiatry, care managemet and crisis services for best outcome.
  • Monitor equipment and supply needs.
  • Assessed vital signs, collected detailed patient history and noted other signs of patient health to make rapid, informed decisions regarding next steps in patient care.
  • Documented information in patients' electronic medical record, relaying information to clinicians and care providers to facilitate continuity of care.
  • Interacted smoothly with patients and loved ones, updated on care plans and advocated for needs.
  • Performed patient assessments and adjusted care plans accordingly.
  • Monitored nursing care, patient assessment processes and treatment implementations.
  • Administered different therapies and medications in line with physician orders and treatment plan.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
  • Supervised RNs, PCAs and non-licensed nursing personnel.
  • Evaluated patients presented to emergency room upon arrival.
  • Work closely with Internal ER case management in regards to complex patient care needs in all age groups for best possible outcome.
Oncology Staff Nurse, 10/2003 to 07/2006
Veterans Health Administration, ,
  • Cultivated warm and compassionate atmosphere for patients receiving chemotherapy, wound care and various infusions in Oncology Clinic.
  • Completed chemotherapy administration as dictated by physician's instructions on each patient's chart.
  • Recorded all patient discussions and transactions in charts for future reference.
  • Educated patients on such topics as nutrition, medication side effects and proper skin treatments after radiation.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Evaluated patient histories, complaints and current symptoms.
  • Demonstrated ability to advocate for and strive to protect health, safety, and rights of patient.
  • Adhered to strict safety measures by carefully determining proper dosages before administering medications.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Participated in education activities, including evidence-based practice project implementation, nursing competency development and nursing simulation activities.
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
  • Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
Nurse Manager, Emergency Department, 07/1999 to 07/2003
Cvs Health, ,
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Supervised, directed and motivated high-quality performance from nursing staff.
  • Evaluated skills of all nursing personnel and verified staff certifications for validity.
  • Exercised exemplary clinical judgment when making care decisions.
  • Promoted professional development opportunities to encourage nurses to pursue continuous training.
  • Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
  • Reviewed department performance and adjusted coverage to compensate for changing conditions.
  • Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
  • Instituted dedicated Charge Nurse position.
  • Facilitated development of our very first Fast Track in the ER.
  • Maintained financial budget of department - balancing revenue with facility operational costs.
  • Provided Nursing support and worked alongside nursing staff during times of staffing needs, high census and high acuity needs.
  • Advised caregivers and family members in providing emotional and psychological care to support patient needs.
  • Member of Hospitals Ethic Committee.
  • Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.
  • Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives . Improved Press Ganey Patient Survey score by 85%.
  • Fostered improvement in all operational facets, including staff development, personnel training and standards of patient care.
  • Educated patients and caregivers on healthcare protocols and processes.
  • Emergency Department 34 -36,000 visit per year.
  • Supervised, directed and motivated high-quality performance from nursing staff.
Staff Registered Nurse, 07/1981 to 07/1999
Maine General Medical Center, ,
  • Effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel deliver safe and efficient care.
  • Administered medications via oral, IV and intramuscular injections, and monitored responses.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds and thoracic trauma.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
  • Directed patient care by initiating and following through with plan of care, continuing care and discharge instructions.
  • Promoted patient independence by teaching self-care skills.
  • Implemented interventions, including medication and IV administration, catheter insertion and airway management.
  • Reported patients' status and delegated nurse assignments to achieve optimal outcomes.
  • Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures and nursing best practices.
  • Identified patient care requirements by establishing personal rapport with patients and families.
  • Identified learning needs of patients and families and responded with advocacy and health education.
  • Managed elements of patient care from admission to discharge or transfer to other units.
  • Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
  • Followed facility policies, OSHA safety rules and HIPAA regulations to maintain legal compliance.
  • Performed diagnostic tests and assisted with medical procedures such as chest tube insertions, endotracheal intubations, wound repair, blood transfusions, pacemaker insertions, central line insertions and overall any and all Trauma care.

  • Collaborated with law enforcement on criminal cases by quickly reporting injuries and collecting needed evidence.
  • Answered codes quickly and orchestrated efficient, skilled medical care.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Diploma of Nursing : Nursing, Expected in 06/1981
St. Marys School of Nursing - Lewiston, ME,
High School Diploma: , Expected in 06/1978
Hall-Dale High School - Farmingdale, ME

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Resume Overview

School Attended
  • St. Marys School of Nursing
  • Hall-Dale High School
Job Titles Held:
  • Registered Charge Nurse, Emergency Department
  • Oncology Staff Nurse
  • Nurse Manager, Emergency Department
  • Staff Registered Nurse
  • Diploma of Nursing
  • High School Diploma