regional transportation manager resume example with 19+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Driven leader to motivate and develop employees. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Dedicated professional highly skilled in transportation flow management. Deep knowledge of 3PL , Hotshots, Hazmat loads , Mega Loads and Warehousing , Managing over 150 employees per location.

  • Staff development and oversight
  • Cost control and tracking
  • Project Management
  • Transportation Management
  • Shipment coordination
  • Warehouse Logistics
  • Shipping and receiving
  • Budget administration
  • Safety regulations implementation
  • Budget control
  • Logistics Management
  • Budget planning
  • Cost reduction
  • Safety and compliance
  • Transportation activity management
  • Human Resources Oversight
  • Sales Tracking
  • Program Optimization
  • Operational Efficiency
  • Policy Development and Enforcement
  • Management Training
  • Supplier Monitoring
  • Financial Statements
  • Accounting Techniques
  • Financial Forecasting
  • Supply Chain Management
  • Budget Administration
  • Business Management
  • Accounts Payable and Accounts Receivable
  • Budgetary Reviews
  • Capital Spending
  • Overseeing Personnel
  • Adobe Systems Adobe Acrobat
  • Financial Management
  • Oracle Primavera Enterprise Project Portfolio Management
  • ADP Workforce Now
  • Sage 50 Accounting
  • Employment Law
  • Cost Management
  • Order Supplies
01/2015 to 10/2022 Regional Director of Transportation Gruma | , , Texas
  • Visited sites periodically to view service levels and adherence to global service standards.
  • Monitored staff performance by actively engaging in and observing day-to-day activities.
  • Promoted company by giving exciting and dynamic presentations to customers.
  • Oversaw preventive maintenance planning and execution.
  • Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
  • Participated in promotional opportunities and onboarding of new accounts.
  • Represented company at various national and global events.
  • Attended weekly meetings with VP , OVP to discuss and optimize strategies.
  • Achieved financial targets with over $3.7million in revenue reported on P&L statement by leading regional business staff.
  • Assessed board packets for completeness, accuracy and compliance with state civil code.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Drafted invoices for completed work.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
04/2012 to 07/2015 Southwest Regional Manager Memorial Hermann | , , San Francisco, CA
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Achieved regional sales objectives by coordinating sales team, developing successful strategies and servicing accounts to strengthen business relationships.
  • Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
  • Made onsite sales calls to prospective customers to help sales representatives close lucrative deals.
  • Held regular performance evaluations to assess strengths and weaknesses of team members and provide counseling to improve outcomes
  • Led targeted training programs to educate staff on product benefits and service capabilities.
  • Exceeded targets by building, directing and motivating high-performing sales team.
  • Targeted prospects in other territories through careful research of competitor products, services and trends.
  • Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
  • Attracted new clientele and developed customer relationships by hosting product-focused events.
  • Met with each sales representative on monthly basis to answer questions, resolve issues and identify new strategies.
  • Oversaw scheduling for day-to-day activities of transportation as well as warehouse employees and contractors..
  • Oversaw supply chain vendor pricing, inventory management and stock distribution.
  • Monitored quotas and forecasts to identify product and equipment shortages.
  • Reduced transit time, minimized handling and maximized cost savings through freight cost-analysis and negotiation.
  • Selected transportation routes to maximize economy by combining shipments or consolidating warehousing and distribution.
  • Increased distribution points within markets by analyzing sales numbers and delivery costs.
  • Balanced longer-term strategic goals with shorter-term plans that offered high-visibility results.
  • Drove warehouse productivity 75% by implementing new, more efficient procedures.
02/2007 to 04/2012 Terminal Operations Manager Norsk Hydro Asa | , , Houston, TX
  • Developed emergency protocols for warehouse and safety guidelines.
  • Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
  • Monitored employee performance and productivity.
  • Collaborated with 68-member team to create, modify and implement goals, procedures and policies.
  • Boosted accuracy in outbound and inbound operations 85% by initiating quality control processes on incoming and outgoing freight.
  • Directed and monitored tracking, routing and dispatching transportation vehicles.
  • Fielded customer complaints and comments and rectified issues.
  • Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment.
  • Facilitated intra-departmental functions and store operations according to corporate business plan.
  • Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
  • Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
  • Maintained composure and order when handling customer and employee injuries, incidents and accidents.
  • Generated profit and loss statements and financial overviews of store.
  • Double-checked work orders and deliveries for quality assurance.
  • Performed repeated bending, kneeling, twisting and overhead reaching.
  • Directed and initiated investigations to resolve shipper or customer complaints.
  • Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
  • Hired, trained and educated 30 new employees to improve company performance and efficiency.
03/2002 to 02/2007 General Manager of Operations Persevus Veteran Careers | , , San Antonio, TX
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
  • Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Devised processes to boost long-term business success and increase profit levels.
  • Reviewed shift reports to understand current numbers and trends.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.
  • Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
02/2005 to 12/2022 Texas Emergency Response Company Name | , , Texas
Expected in 05/2002 Bachelor of Applied Science in Information Technology | Business Administration And Management University of Texas Rio Grande Valley - Brownsville, Brownsville, TX GPA:
Expected in 2008 TDLR - HOUSTON TX D | Transportation and Materials Moving TDLR, Austin, TX, GPA:
Expected in 03/2016 Transportation | DOT Hazmat Advanced Training 620hrs OSHA SAFETY TRAINING COURSE , ONLINE , GPA:
Expected in 02/2021 Certificate | 1500 Hrs Hazmat And Labeling Training Dot Hazmat , Houston, TX, GPA:
Expected in 03/2025 Certificate | 2650hrs DOT Law And Regulations United States DOT Administration , Washington, DC, GPA:
  • Awarded Dot compaction training
Additional Information
  • Accomplishments Awarded "Superior Leadership" distinction by upper management in 12/15/2014
  • Completion of California (Harassment Prevention for Supervisors)
  • 2650 Hours of U.S DOT Training throw TEXAS DEPARTMENT OF REGULATIONS, AND Federal Motor Carrier Safety Administration
  • Shipping cargo over seas , as well as using land transportation
  • Awards for disaster relife throw UNIF , Kroger's , Walmart , Wholefoods
  • Driver Recruiting specialist
  • Office and Warehouse recruiting
  • Driver Rotation 5 % per Year
  • Monitoring and analyzing the organization’s budget and financial reports and collaborating with department management to develop financial plans
  • Improving the business’ processes for each department through analysis and collaboration

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Resume Overview

School Attended

  • University of Texas Rio Grande Valley - Brownsville
  • TDLR
  • Dot Hazmat
  • United States DOT Administration

Job Titles Held:

  • Regional Director of Transportation
  • Southwest Regional Manager
  • Terminal Operations Manager
  • General Manager of Operations
  • Texas Emergency Response


  • Bachelor of Applied Science in Information Technology
  • Transportation
  • CPR
  • Certificate
  • Certificate

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