Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Transportation Director with 20 years of experience overseeing teams of drivers to meet efficiency and performance targets. Strong understanding of effective routing and transportation cost-saving measures. Deep knowledge of 3PL , Hotshots, Hazmat loads , Mega Loads and DOT compliance requirements. Highly organized with strong attention to detail and accuracy with commitment to customer service and meeting deadlines. Driven leader to motivate and develop employees. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Skills
  • Staff development and oversight
  • Cost control and tracking
  • Project Management
  • Transportation Management
  • Logistics
  • Shipment coordination
  • Warehouse Logistics
  • Shipping and receiving
  • Budget administration
  • Safety regulations implementation
  • Budget control
  • Logistics Management
  • Budget planning
  • Cost reduction
  • Safety and compliance
  • Transportation activity management
  • Human Resources Oversight
  • Sales Tracking
  • Program Optimization
  • Motivational Leadership
  • Operational Efficiency
  • Policy Development and Enforcement
  • Management Training
  • Supplier Monitoring
  • Marketo Marketing Automation
  • Financial Statements
  • Microsoft Office
  • Microsoft Windows
  • Accounting Techniques
  • Financial Forecasting
  • Supply Chain Management
  • Budget Administration
Work History
01/2015 to 10/2022 Regional Director of Transportation Gruma | , , Texas
  • Prepared and updated employees' daily work schedules and resolved delivery problems.
  • Visited sites periodically to view service levels and adherence to global service standards.
  • Monitored staff performance by actively engaging in and observing day-to-day activities.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Defined, implemented and revised operational policies and guidelines.
  • Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
  • Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs.
  • Organized records of vehicles, schedules and completed orders.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Oversaw team of 150 drivers by reviewing performance to promote timely and efficient deliveries and operations.
  • Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
  • Formed strategic partnerships, established metrics and participated in complex negotiations.
  • Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
  • Monitored budget and utilized operational resources.
  • Set team and individual KPIs and provided regular, actionable feedback.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
  • Provided documentation of processes to comply with regulations and company policies.
  • Analyzed technology, resource needs and market demand to plan and assess feasibility of company projects.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
  • Defined, implemented and revised operational policies and guidelines
  • Oversaw day-to-day production activities in accordance with business objectives
  • Set team and individual KPIs and provided regular, actionable feedback
  • Kept up-to-date with industry trends and identified areas of opportunity to drive improvements
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
  • Managed procurement, inventory and warehouse operations
  • Monitored budget and utilized operational resources
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit
  • Reduced operational risks while organizing data to forecast performance trends
  • Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands
04/2012 to 07/2015 Southeast Regional Manager Memorial Hermann | , , San Fernando, CA
  • Developed and executed sales presentations as well as both internal and external product training workshops.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
  • Devised sales strategies to increase points of distribution, shelf space, product positioning, consumer awareness, trial, conversion and user acquisition.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Monitored sales team performance, analyzed sales data and reported information to area managers.
  • Increased Sales by 22% in my first year.
  • Prepared sales presentations for clients showing success and credibility of products
  • Identified prospects' needs and developed appropriate responses along with suitable information on products and services
  • Identified opportunities for growth within Texas, California, Oklahoma, Luisiana territory and collaborated with sales teams to reach sales goal.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains
  • Directed sales support staff in administrative tasks to help sales reps close deals
  • Achieved sales goals and service targets by cultivating and securing new customer relationships
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers
  • Developed and executed sales presentations as well as both internal and external product training workshops
  • Built relationships with customers and community to establish long-term business growth
  • Developed compelling presentation decks to gain approval for ideas and communicate results
  • Communicated product quality and market comparisons by creating sales presentations
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports
  • Investigated and integrated new strategies to expand business operations and grow customer base
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience
  • Drove team and company profits by developing and strengthening relationships with industry partners and potential clients
  • Organized promotional events and interacted with community to increase sales volume
  • Managed accounts to retain existing relationships and grow share of business.
  • Managed revenue models, process flows, operations support and customer engagement strategies
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning
02/2007 to 04/2012 Operations Manager Norsk Hydro Asa | , , Houston, TX
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Devised processes to boost long-term business success and increase profit levels.
  • Investigated and resolved departmental non-conformances.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Reviewed shift reports to understand current numbers and trends.
  • Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Helped build and review master service agreements for work eligibility.
  • Eased team transitions and new employee orientation through effective training and development.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Created and implemented aggressive action plan to address pressing cost control needs.
  • Drafted invoices for completed work.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Assisted in recruiting, hiring and training of team members.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Prepared annual budgets with controls to prevent overages
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
  • Partnered with vendors and suppliers to effectively manage and budget
  • Developed systems to track and log work issues
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
03/2002 to 02/2007 General Manager of Operations Persevus Veteran Careers | , , San Antonio, TX
  • Supervised accounts receivables clerks, team of 25 team members
  • Compiled financial reports pertaining to cash receipts, expenditures and profit and loss
  • Drafted and reviewed financial statement compilations before being approved by partners
  • Worked with management at project level to ensure expense plans are achieved
  • Maintained fixed asset module and calculate and record monthly depreciation expense
  • Encouraged, trained and disciplined employees to maximize performance
  • Coordinated monthly budgets, managed profit and loss, and consistently met desired margin targets
  • Designed sales and service strategies to improve revenue and retention
  • Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout
  • Decreased costs by negotiating with vendors and suppliers for better prices
  • Spearheaded development and launch of business management software system
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
  • Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management
  • Set sales budget for all prime costs, loss of goods and controllable to improve cash flow
  • Strengthened product branding initiatives and maximized outreach by overseeing all marketing and membership acquisitions, community events, causes and organizations and business development
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning
  • Developed initial sales roadmaps and market strategies to promote successful product launches
  • Enhanced and redefined organizational structure to maintain competitive edge across territories
  • Scheduled meetings with supervisors to identify business obstacles, establish financial goals and tailor products to individual markets
  • Designed modern employee recognition program which boosted productivity and improved morale
  • Prepared annual budgets with controls to prevent overages
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
  • Introduced new methods, practices and systems to reduce turnaround time
  • Built and reviewed master service agreements to simplify and streamline contract negotiation process
  • Evaluated suppliers to maintain cost controls and improve operations
  • Increased profit by streamlining operations
  • Spearheaded department training to enhance employee performance and boost employee productivity
Education
Expected in 03/2025 Certificate | 2650hrs DOT Law And Regulations United States DOT Administration , Washington, DC, GPA:
  • Awarded Dot compaction training
Expected in 02/2021 Certificate | 1500 Hrs Hazmat And Labeling Training Dot Hazmat , Houston, TX, GPA:
Expected in 02/2020 CPR | FIRST AD AND CPR TRAINING HOUSTON CPR , HOUSTON , GPA:
Expected in 03/2016 Transportation | DOT Hazmat Advanced Training 620hrs OSHA SAFETY TRAINING COURSE , ONLINE , GPA:
Expected in 2008 TDLR - HOUSTON TX D | Transportation and Materials Moving TDLR, Austin, TX, GPA:
Expected in 05/2002 Bachelor of Applied Science in Information Technology | Business Administration And Management University of Texas Rio Grande Valley - Brownsville, Brownsville, TX GPA:
Additional Information
  • Accomplishments Awarded "Superior Leadership" distinction by upper management in 12/15/2014
  • Completion of California (Harassment Prevention for Supervisors)
  • 2650 Hours of U.S DOT Training throw TEXAS DEPARTMENT OF REGULATIONS, AND Federal Motor Carrier Safety Administration
  • Shipping cargo over seas , as well as using land transportation
  • Awards for disaster relife throw UNIF , Kroger's , Walmart , Wholefoods
  • Driver Recruiting specialist
  • Office and Warehouse recruiting
  • Driver Rotation 96% per Year
  • Monitoring and analyzing the organization’s budget and financial reports and collaborating with department management to develop financial plans
  • Improving the business’ processes for each department through analysis and collaboration

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Resume Overview

School Attended

  • United States DOT Administration
  • Dot Hazmat
  • HOUSTON CPR
  • OSHA SAFETY TRAINING COURSE
  • TDLR
  • University of Texas Rio Grande Valley - Brownsville

Job Titles Held:

  • Regional Director of Transportation
  • Southeast Regional Manager
  • Operations Manager
  • General Manager of Operations

Degrees

  • Certificate
  • Certificate
  • CPR
  • Transportation
  • TDLR - HOUSTON TX D
  • Bachelor of Applied Science in Information Technology

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