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Regional Transportation & Logistics Manager Resume Example

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Michele
Jones
Professional Summary

Team-oriented transportation planning and management specialist with over 27 years of experience optimizing goal attainment within deadline-driven and high-pressure environment. Accomplished trainer with strong background leading workload prioritization and planning functions.

Results-driven logistics professional offering strong blend of customer service and shipping experience. Skilled in overseeing safe and proper transportation of materials. Highly talented in efficiency planning, cost reduction, and budget control. Outstanding problem-solving and critical thinking skills. Serves as point-of-contact for all transportation-related inquiries and issues.

Skills
  • Organizational Skills.
  • Excel
  • Carrier Negotiations
  • Dot Regulations
  • Route Optimization
  • KPI Metrics
  • Distribution And Warehousing
  • Logistical Planning
  • Transportation Activity Management
Education
Oklahoma State UniversityStillwater, OKAgricultural Economics
Northeastern Oklahoma A&M CollegeMiami, OKAgricultural Economics
Miami High SchoolMiami, OK05/1986High School Diploma
Certifications
  • Emerging Leadership, Oldcastle - 4 weeks
Work History
Oldcastle Architectural Lawn & Garden- Regional Transportation & Logistics Manager
Miami, OK03/2016 - 09/2020
  • Planned and oversaw third-party shipments, managing stakeholder relationships and contracted rates.
  • Determined most effective mode and routing of materials to customer locations and company facilities.
  • Coordinated dispatching of 15 drivers to accomplish daily delivery requirements.
  • Researched affordable transportation methods, truck vs. train.
  • Conducted research to address shipping errors and packaging mistakes.
  • Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
  • Formed strategic partnerships, established metrics and participated in complex negotiations.
  • Monitored and reported on transportation costs for over 100,000 loads shipped per year.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Boosted on-time delivery percentage year over year to meet customer expectations
  • Organized and instructed annual driver safety meet
  • Up to date with DOT regulations.
Oldcastle Architectural Lawn & Garden- Dispatch Manager
Miami, OK02/2008 - 03/2016
  • Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
  • Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
  • Conducted research to address shipping errors and packaging mistakes.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Monitored and reported on transportation costs and properly filed shipping documents.
  • Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
  • Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs.
  • Formed strategic partnerships, established metrics and participated in complex negotiations.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Successfully maintain clean, valid driver's license and access to reliable transportation.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
TDC - Logistics Coordinator
Joplin, MO09/2005 - 02/2008
  • Reported customer feedback to management, including any signs of customer dissatisfaction.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Coordinated dispatching of 75 drivers to accomplish daily delivery requirements.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Processed and entered all customer orders into database and provided proactive customer service for all accounts.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
  • Verified accurate account invoicing through collaboration with accounting department.
  • Maintained department procedures manual detailing processing requirements for each individual account.
  • Generated all documentation and information required for customer shipments.
  • Tracked orders and notified customers of status or potential delays.
  • Monitored and reported on transportation costs and properly filed shipping documents.
  • Handled high-volume paperwork and collaborated with appropriate departments to resolve invoicing and shipping problems.
  • Collaborated with new and established vendors to negotiate optimal pricing and scheduling.
  • Developed and deployed strategies to save time and expenses associated with goods movements.
  • Produced weekly status reports detailing logistic operations and problems.
Forum Truck Lines- Operations Manager
Commerce, OK06/1993 - 07/2005
  • Generated profit and loss statements and financial overviews of store.
  • Hired, trained and educated new employees to improve company performance and efficiency.
  • Handled customer complaints and revised process to improve service, boosting customer service scores.
  • Performed human resource-related tasks by interviewing and hiring employees and evaluating performance.
  • Directed and initiated investigations to resolve shipper or customer complaints.
  • Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
  • Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment including weekends, evenings and other high activity periods.
  • Double-checked work orders and deliveries for quality assurance.
  • Developed emergency protocols for warehouse and safety guidelines.
  • Negotiated contracts with outside providers to minimize cost and increase profitability.
  • Fielded customer complaints and comments and rectified issues.
  • Collaborated with team to create, modify and implement goals, procedures and policies.
  • Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
  • Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
  • Directed and monitored dispatching activities, including tracking, routing and dispatching transportation vehicles.
  • Monitored employee performance and productivity.
  • Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
  • Maintained composure and order when handling customer and employee injuries, incidents and accidents.
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Resume Overview

Companies Worked For:

  • Oldcastle Architectural Lawn & Garden
  • TDC
  • Forum Truck Lines

School Attended

  • Oklahoma State University
  • Northeastern Oklahoma A&M College
  • Miami High School

Job Titles Held:

  • Regional Transportation & Logistics Manager
  • Dispatch Manager
  • Logistics Coordinator
  • Operations Manager

Degrees

  • Agricultural Economics
    Agricultural Economics
    High School Diploma

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