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Regional Training Supervisor Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Accomplished Learning and Development Leader bringing 8 years of workflow experience in providing superior leadership, development and results. Adept at creating and presenting engaging curriculum and training programs in alignment with client objectives. Demonstrated Project Management ability seeing several projects from conception to completion. Inspired focus on team development, morale and retention.

Skills
  • Program & Project Management
  • PROSCI Change Practitioner
  • Training needs analysis
  • Leadership ability
  • Team development
  • Exceptional communicator
  • Public speaking
  • Course design
Experience
05/2018 to Current Regional Training Supervisor Aegon | Cedar Rapids, IA,
  • Lead a team of 8 Trainers across the Northeast and Puerto Rico, supporting over 1800 salespeople and leaders.
  • Drove 100% New Hire Training compliance within territory, along with 92% improvement in time to competency.
  • Redefined onboarding experience for salespeople resulting in 30% reduction in employee churn.
  • Directed ongoing regional Training programs, including New Hire, Management, Systems, and Customer Experience courses.
  • Built Training foundation in Puerto Rico, including personnel and strategy.
  • Mentored team members in building effective relationships, coaching employees and career growth.
  • Observed in-person and virtual training courses to uncover areas in need of improvement, including key skill gaps, delivery methods and facilitation skills.
  • Co-developed video and podcast series for modernized consumption of quick content delivery to clients.
  • Delivered weekly presentations to Directors and Regional Presidents.
  • Analyzed data from Quickbase and LMS for planning and solutioning.
02/2017 to 05/2018 Lead Trainer Servicelink, A Black Knight Company | Chandler, AZ,
  • Combined responsibility of planning and facilitating Training programs for the region.
  • Co-developed and delivered new sales Training for over 14,000 employees, resulting in 10 point increase in NPS scores for employee knowledge, attitude and satisfaction.
  • Led train-the-trainer sessions to empower internal facilitators to be subject matter experts on delivering new sales Training nationwide.
  • Coordinated with Directors to design training workshops to meet client needs.
  • Evaluated training effectiveness by surveying trainees and managers by collecting before and after data showing training impact.
  • Analyzed client processes, employee performance and training progress to determine additional training needs.
12/2012 to 02/2017 Corporate Trainer Mg Properties | Sparks, NV,
  • Delivered virtual and onsite Training programs focused on sales and customer experience, earning an average rating of 6.93 (out of 7) from thousands of learners.
  • Administered course content, schedules and attendance utilizing learning management system (LMS).
  • Provided immediate coaching and feedback to Consultants and Managers during store visits.
  • Partnered with District Managers to identify skill gaps for the Training team to solution.
08/2010 to 12/2012 Assistant Manager Sprint | City, STATE,
  • Planned and prepared workflow schedules, delegating tasks for store staff.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
Education and Training
Expected in 12/2009 Master of Science in Teaching (MST) | Secondary Education St Thomas Aquinas College, Sparkill, NY, GPA:
Expected in 05/2005 BBA | Business Administration St Thomas Aquinas College, Sparkill, NY, GPA:
  • Alpha Chi, Delta Mu Delta Honor Societies
Accomplishments
  • 3-time Sprintacular (Circle of Excellence) nominee.
  • Co-developed and individually delivered first modernized New HIre course, broadcast to a nationwide audience as the model for Trainer delivery.
  • Winner of 'Master Trainer' title.
Certifications
  • PROSCI Certified Change Practitioner
  • New York State Teacher Certification - English, Secondary Ed

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Resume Strength

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  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • St Thomas Aquinas College
  • St Thomas Aquinas College
Job Titles Held:
  • Regional Training Supervisor
  • Lead Trainer
  • Corporate Trainer
  • Assistant Manager
Degrees
  • Master of Science in Teaching (MST)
  • BBA