Regional Technician resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with a charismatic style and insightful approach. Pursuing new professional opportunities with room for advancement.

  • Customer Relations
  • Team building
  • MS Office
  • Problem resolution
  • Team management
  • Organization
  • Business operations
  • Operational improvement
  • Supervision
  • Customer service
  • Relationship development
  • Budgets
Work History
06/2020 to Current
Mortgage Closer Cambridge Trust Company Wellesley, MA,
  • Assisted senior-level credit officers with complex loan applications.
  • Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.
  • Prepared all paperwork for loan package and arranged final closing meeting.
  • Responsible for wiring millions of dollars to designated payoffs
10/2019 to Current
Regional Technician Suburban Propane York, PA,
  • Provide training to all staff in office and field positionsn, including on-site assistance as necessary.
  • Work closely with Area Manager, provide technical and administrative guidance to managers of the Area Census Office (ACO) in order to assure timely, orderly and efficient conduct of decennial pretests and Decennial.
  • Monitor the ACO recruiting operations by working closely with Government Partnership Specialists, Community Outreach and Media Partnership Specialists, maintaining contact with appropriate referral services in order to identify recruitment efforts and resolve recruitment and publicity problems.
  • Serve as a technical problem-solver/troubleshooter involving daily telephone contact with the ACO and periodic travel.
  • Stand in as supervisor/manager as needed.
  • Liaison between Regional and local offices.
  • Main POC for training and problem solving
06/2017 to 10/2019
Client Delivery Manager Ihs Markit Us Remote, IA,

Effectively supervised and trained staff of 800 personnel by implementing company policies, protocols, work rules and disciplinary action.

  • Improved staff morale and reduced employee turnover by 70%.
  • Coordinated site investigations, documented issues and escalated to executive teams as needed.
  • Recruited and developed 1200 employees for production department.
  • Increased operational efficiency by developing improved filing systems for confidential client records and reports.
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Scheduled and conducted 60 interviews each week.
  • Identified and proactively solved internal problems related to employee turnover by revamping training approaches.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
11/2015 to 06/2017
Property Manager Oakleaf Village Of Raleigh Traverse City, MI,
  • Boosted occupancy 100% by leveraging market knowledge and successful promotional strategies.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Collected and maintained careful records of rental payments and payment dates.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Oversaw monthly collections of over $60000 in funds, maintaining high payment rates by building positive relationships with tenants.
  • Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Trained and motivated leasing staff during bi-monthly trainings.
04/2012 to 11/2015
Recruiter Verizon Communications Chula Vista, CA,
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
  • Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.
  • Operated and maintained applicant tracking and candidate management systems.
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Ensured long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
  • Audited workplace, employee and management policies and procedures.
  • Developed guidelines, questionnaires and processes for assessing, interviewing and onboarding phases.
  • Managed employee rewards programs.
  • Interviewed, hired and mentored over 200 new personnel and oversaw all staffing operations.
  • Conducted new hire and safety orientations
  • Trained all new employees both in our office and in client facilities.
Expected in 12/2022
Bachelor of Business Administration: Human Resources Management
Arizona State University - Tempe, AZ

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Resume Overview

School Attended

  • Arizona State University

Job Titles Held:

  • Mortgage Closer
  • Regional Technician
  • Client Delivery Manager
  • Property Manager
  • Recruiter


  • Bachelor of Business Administration

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