regional technician resume example with 3+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Documentation and Reporting
  • Problem-Solving
  • Troubleshooting and Diagnosis
  • File and Record Maintenance
  • Verbal and Written Communication
  • Document Preparation
  • Quality Control
  • OSHA Compliance
  • Information Tracking
  • Issue Resolution
  • Multitasking and Organization
  • Program Support
  • Relationship Building
  • Customer Interaction
  • Operation Monitoring
  • Deadline Compliance
07/2020 to 12/2020 REGIONAL TECHNICIAN Suburban Propane | Brighton, MI,
  • Talent assessment, creating requisitions to fulfill the employee recruitment requirements, providing support to all levels of management
  • Recruited applicants for vacancies to fill open positions with qualified staff
  • Proactively identified and solved complex recruitment problems impacting employer short- and long-term success.
  • Created and updated personnel files by entering information in HRIS
  • Drove team performance through training, coaching and motivation of all employees
  • Managed employee relations issues, ensured compliance with all policies and procedures, as well as all state, federal and provincial law. Assisted employees with questions regarding benefits, payroll, employee issues, leave of absence, worker’s compensation, performance issues, employee engagement, retention, etc.
  • Facilitated and processed payroll using Peoplesoft Oracle, DAPPS AND OCS systems
  • Supervised exit interviews and off-boarding process for resigned and terminated employees.
  • Proactively identified and solved complex HR problems that impacted operations management and business direction
  • Provided technical and administrative guidance to managers of the Area Census Offices (ACO) assuring timely, orderly, and efficient conduct of decennial operations. Served as a technical problem-solver/troubleshooter involving daily telephone contact with the ACO and frequent travel to locations in 6 states
  • Built relationships to gain support and commitment from others; Motivated others to action by conveying a sense of urgency and drove issues to closure
  • Scheduled employees for traveling, including airline hotel, per diem for mass enumerations processing
  • Reviewed account activity for proper usage of the travel card to ensure charges are for official business travel
  • Provided advice and assistance to travelers regarding per diem and lodging rates, ensuring flight procurement costs are within the government rate limit, the rental car program complied, travel was advantageousness to the U.S.
  • Assisted employees in the resolution of problems pertaining to various travel program requirements
  • Reviewed substantiating documents and vouchers for legality, propriety, completeness, and compliance with the Federal travel regulations and local business rules
  • Reviewed in detail travel documents for compliance and correctness and assisted employees with resolutions when conflicting or ambiguous issues were present
  • Ensured that appropriate travel authorization forms were generated, and travel funds were committed
  • Reviewed unusual travel vouchers and audited travel voucher files for accuracy and adherence to Federal policies. Reviewed vouchers to validate the claims were proper and the required documentation was attached
  • Analyzed all information and independently resolved situations regarding voucher payments for travel claims
  • Identified, processed and monitored travel records having a balance due to the government and provides due process notifications to the traveler. Provided advice and assistance to travelers on how to make payments or process a waiver/appeal
  • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
  • Applied knowledge of EEO laws, federal discrimination laws and regulations to the facts of each individual case. Evaluated all complaints received and requested additional information when more information is needed and the ability to request specific documentation for determination of a complaint
  • Prepared operational reports and provided information to supervisors.
  • Mitigated audit risk by optimizing compliance tools, identifying deficiencies and implementing corrective actions.
  • Facilitated strategies planning through productive partnerships with leaders.
08/2019 to 07/2020 PARTNERSHIP SPECIALIST Gerard Academy | Andover, MN,
  • Developed strategic partnerships with key stakeholders and businesses to nurture and encouraged partnerships leading to an increased self-response rate in assigned counties – outcome resulted in improved cohesive partnerships
  • Established partnership agreements with federal, state, local governments, local businesses, and community groups, schools, non-profit organizations, churches to develop specific strategies to eliminate enumeration
  • Planned, organized, and prepared, photos, flyers, presentations directed to specific targeted "Hard to Count" audiences within the public, the media and government for increased 2020 Census awareness
  • Prepared written, oral and video communications for media coverage of local events, town hall meetings and other targeted audiences for the purpose of explaining an organization's programs, policies, and procedures to the media, government officials, business leadership and the public
  • Acted as spokesperson by making public appearances, preparing presentations, talking points or speeches
  • Communicated through media platforms such as press releases, presentations, articles, photos, flyers, etc
  • Disseminated information to the media or public audiences; conducted presentations, gave briefings, scheduled, and attended meetings promoting census participation
  • Participated in community diversity outreach opportunities to bring awareness to the importance of the 2020 Census to varied backgrounds and demographics
  • Developed, Planned, and implemented recurring community events, outings, and activities for the local communities serviced, preparing presentations, talking points or speeches as necessary to convey information about the importance of the 2020 Census
  • Designed approaches and speech content to gain attendee interest in the 2020 Census which developed quality commitments for outreach diversity
  • Utilized strong interpersonal skills to influence peers in efforts to achieve 2020 Census goals without direct authority
  • Compiled and verified data to resolve issues and streamline efficiency.
  • Provided training assistance to colleagues with computer systems CRM, E2, WebTA, ARC Reader, ROAM and Microsoft Office Excel, Word, and PowerPoint and Publisher improving morale and teamwork
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
  • Provided HR consultation services to leadership and management team
  • Processed all business and management strategic planning, resource allocation, human resource modeling, leadership technique production methods, and coordination of people and resources
  • Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training
  • Maintained knowledge of laws, legal codes, government regulations and reporting Maintains company compliance with all local, state, and federal laws, in addition to establishing organizational standards
  • Served as a link between management and employees by handling questions, interpreting, and administering contracts and helping resolve work-related problems
  • Resolves complex issues that affected management and business decisions
  • Expanded operational bases and increased revenues while developing and integrating efficient business plans
  • Completed business financial documents such as schedule 941 tax returns, income (profit and loss) statements, balance sheets, and cash flow statements, etc and processed payroll
Education and Training
Expected in 12/2022 Master of Business Administration | University of Phoenix, , GPA:
Expected in 03/2003 Bachelor of Science | Business Management University of Phoenix, , GPA:

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School Attended

  • University of Phoenix
  • University of Phoenix

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  • Master of Business Administration
  • Bachelor of Science

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