Regional Talent Coordinator Resume Example

Provided human resource generalist guidance to managers and employees including HRIS, employee engagement, recruitment and payroll.

• Monitored company compliance with all local, state and federal laws, in addition to establishing organizational standards.
• Oversaw orientation and onboarding of new hires (Coordination of offer letters, background checks, drug screens, and I-9 verifications)
• Maintained and updated HRIS database. Updated key human resource metrics, including turnover and terminations.
• Coordinated all HR needs for a 300+ employee operation across 15 locations regarding policies and procedures, benefits, federal audits, payroll, etc.
• Implemented process improvements to automate office operations, allowed HR to track changes, comply with policies and achieve operational efficiency. Executed the redesign of onboarding in Paylocity HRIS to become more user friendly.

Supported HR operations by performing administrative tasks (follow-up on background checks, onboarding processes, compensation, separations and other employee status changes).

• Counseled employees and stakeholders to analyze and resolve data and information inquiries, escalated as appropriate.
• Dominated maintaining personnel records, processing 1000+ HR work order tickets on monthly basis. Exceeding service level agreements (SLAs).
• Distributed HR work order tickets to HR team for resolution. Directed the team's workload in accordance with established service level agreements (SLAs).
• Ran queries and conducted ad-hoc reporting as required.
• Facilitated training for 10-15 employees on daily operations. Achieved cost savings by eliminating the need to hire seasonal workers.

Directed all hotel operations and departments (20-30 employees), ensuring customer satisfaction and performing in accordance with company policy.

• Recruited and trained team of nine new members of the guest service team, increasing department productivity and client acquisition rates.
• Assisted with monthly engagement meetings to evaluate employee performance based on Hilton's Satisfaction and Loyalty Tracking System.
• Organized new policy and procedure changes, engaging activities, incentive ideas and volunteer opportunities for employees.
• Served as liaison between management and employees by handling questions and interpreting and resolving workplace issues.