Regional Services Consultant, 04/2015 to Current Wells Fargo Bank – Roanoke, VA
Conduct branch visits, focusing on providing coaching, learning, and feedback on aspects of running a balanced business.
Partner with district and region leadership to support branch teams.
Provide support to branch team members for escalated issues.
Service Manager, 06/2012 to 04/2015 Wells Fargo Bank – Jacksonville, FL
Coach tellers, focusing on compliance, service, and assessment of customer needs Compliance with Wells Fargo standards of operational risk Collaborate with Branch Manager for meetings, achieving sales goals, and coaching Contact customers regarding service concerns Schedule employees to best meet customer needs Provide approvals to tellers for customer accounts Provide excellent customer service Assess needs of the customer in relation to products and services Interview potential new employees Branch passed SOCR (Audit) in October 2013 with my assistance Coached team and helped improve WOW (Customer Service) scores Coached team and helped to improve teller sales results.
Lead Teller, 02/2010 to 06/2012 Wells Fargo Bank – Prescott, AZ
Complete transactions for customers Refer products to customers Daily balancing Opening and closing routines Participate in meetings Helped coach new tellers Provided overrides to tellers Promoted from teller to lead teller Company Name
Customer Service Representative, 04/2007 to 08/2009 Fifth Third Bank – Clearwater, FL
Complete teller transactions for customers Refer products to customers including savings and checking accounts, CD's, Line of Credit, Mortgage, Credit Cards, and Business-related products Exchange foreign currency Balancing Opening and Closing routines Make Sales Calls Assist in new marketing/product promotion ideas Lead some meetings on product presentation and team building Company Name
Overnight Auditor and Manager, 07/2007 to 07/2008
Senior Teller, 07/2005 to 04/2007 Bank of America – Tarpon Springs, FL
Complete teller transactions for customers Refer products to customers including savings and checking accounts, CD's, Line of Credit, Mortgage, Credit Cards, and Business-related products Exchange foreign currency Balancing Opening and Closing routines Train new employees Coach teammates Promoted from teller to senior teller Company Name
Assistant Manager, 01/2005 to 07/2005 Manage Associates
Assistant Manager, 01/2003 to 01/2005 Countryside Mall U.S. Highway 19 N Manage Associates
Bachelor of Science: Elementary Education, December 2009 St. Petersburg College - Elementary Education
Associates Degree: Dunedin High School - Magna Cum Laude'
-President's Honor List
High School Diploma: June 2002 Dunedin High School - 3.0
Certificate in Elementary Education, Grades K-6 -ESOL Endorsed: I was a part of a 5 day intensive Communications Workshop through St. Petersburg College wherein I learned a variety of effective communication styles that are beneficial both in my education and career path.