Dynamic banking professional adept at directing complex projects and leading high performance teams to complete key financial initiatives. Management professional versed in all aspects of operations management, from scheduling and finance to production and marketing. Possesses exceptional communication, organizational and presentation capabilities.
Budgeting and forecasting
Quality assurance and control
Unsurpassed work ethic
Superb time management skills
Project development and life cycle
Regional Services Consultant , 05/2016 to Current Wells Fargo Bank – Fredericksburg, Virginia
Conducted risk and financial analysis and incorporated findings by creating action plans with mid-level to senior management.
Established project control procedures such as project forecasts and cash flow projections.
Helped earn the market earn a 4.75 grand mean customer satisfaction ratings polled by the Gallup organization
Established operational objectives and work plans and delegated assignments to subordinate managers.
Resolved employment-related disputes through proactive communication.
Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
Branch Manager, 03/2003 to 05/2016 Wells Fargo Bank – Fredericksburg, Virginia
Managed branch with an average of $1.2 million in monthly deposits.
Increased overall annual sales 10% by incorporating several quality process improvements within the branch.
Oversaw a branch team consisting of 6 customer service representatives and 5 personal bankers.
Explained all of the human resources policies, procedures, laws, standards and regulations to each employee.
Coordinated meetings, developed meeting content and presented all human resources law updates.
Coordinated ongoing technical training and personal development classes for staff members.
Alternated training methods if the expected improvements were not reached.
Trained new hires to perform cross-training exercises with experienced workers.
MBA: Business Administration, 2016 University Of PhoenixPhoenix - Phoenix, Arizona
Bachelor of Science: Criminal Justice, 2014 University Of Phoenix - Phoenix, Arizona