Regional Sales Manager Resume Example
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REGIONAL SALES MANAGER
Summary
I have been involved in the emergency services industry for over 4 decades and have a very strong knowledge in many relevant areas such as people, products and what is expected and how to manage those expectations. I carry with me a very strong work ethic, have excellent communication skills and understand what customers need and deserve as well as what is expected from my performance.
Skills
Industry tenure Product knowledge Problem solving | Communication skills Personality |
Experience
Regional Sales Manager|Snider Fleet - Rockingham , NC|04/2017 - 01/2020
- Prospected, identified and cultivated relationships with Emergency Services Personnel in both public and private sectors to promote product lines and solutions.
- Drove substantial sales growth and customer acquisition strategies in North American territory.
- Elevated customer satisfaction ratings by troubleshooting and resolving issues efficiently.
- Established clear lines of communication between business and clients.
- Brought on many high-profile accounts, including Miami Dade Fire Rescue and City of Detroit Fire Department.
- Consistently increase sales by developing key customer relationships.
Vice President of Sales|Mackenzie Ryan - Boston , MA|08/2015 - 12/2016
- Led sales planning, development and account management for North America territory.
- Directed sales team on closing through combination of expertise, resources, data analysis and strategic techniques.
- Managed and coached sales teams of up to 10 personnel, including training, goal setting and evaluation.
- Managed regional sales staff of 6 members.
- Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Worked closely with Dealer network, using persuasive communication skills and customer relations expertise to close deals with multiple client types.
- Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
Vice President of Sales|Mackenzie Ryan - Charlotte , NC|05/2012 - 07/2015
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Created and directed sales team training and development programs.
- Interfaced with multiple vendors and accounts to resolve problems in timely manner while exceeding sales quotas and objectives.
- Managed and coached sales teams of up to 7 Regional Sales Managers, including training, goal setting and evaluation.
- Actualized strategies to continuously improve customer service, company or brand visibility and added value specific to product.
- Exceeded specific team goals and resolved issues, partnering with upper management team to share and implement continuous improvements.
- Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
- Promoted product and service benefits through facility tours and engaging presentations.
Director of Sales|Alaris Group - Kansas City , KS|12/2010 - 05/2012
- Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
- Developed and presented creative ideas to internal stakeholders and customers to initiate new programs and successful sales initiatives.
- Taught staff how to handle difficult situations with calm and professionalism.
- Worked closely with other stakeholders to immediately address issues and implement effective solutions.
- Promoted products at trade shows across region, connecting with prospects and improving market penetration.
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
- Researched competitors and stayed on top of current market conditions to survey landscape and anticipate roadblocks.
- Cultivated lucrative relationships with clients through active engagement, issue resolution and communication skills.
Education and Training
Mccluer High School||City, State|06/1976High School Diploma
Lake Land College|City, StateSome College (No Degree): Business Administration And Management
Kaskaskia College|City, StateSome College (No Degree): Business Administration And Management
University of Illinois At Urbana-Champaign|City, StateSome College (No Degree): Fire Science Firefighter 1 & 2
Activities and Honors
- AMD Representative for Valor First Responder Seating
- Volunteer Firefighter for 34 years serving 13 as Fire Chief with the Altamont Fire Protection District
- Recognized in 2002 by the Illinois State Fire Marshals office for assisting with efforts to solve a string of serious arson fires that lead to the capture and prosecution of the individual responsible
- Served as a member of the Effingham County 911 Board of Directors from 1997-2002
- Current member of Immanuel Lutheran Church and serving as an usher. I have also served as congregation Chairman, and School Board member.
- Past President of the Altamont Lions Club
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Resume Overview
School Attended
- Mccluer High School
- Lake Land College
- Kaskaskia College
- University of Illinois At Urbana-Champaign
Job Titles Held:
- Regional Sales Manager
- Vice President of Sales
- Director of Sales
Degrees
- High School Diploma
Some College (No Degree) : Business Administration And Management
Some College (No Degree) : Business Administration And Management
Some College (No Degree) : Fire Science Firefighter 1 & 2
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