Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
I have been involved in the emergency services industry for over 4 decades and have a very strong knowledge in many relevant areas such as people, products and what is expected and how to manage those expectations. I carry with me a very strong work ethic, have excellent communication skills and understand what customers need and deserve as well as what is expected from my performance.
Skills
Industry tenure
Product knowledge
Problem solving
Communication skills
Personality
Experience
04/2017 to 01/2020Regional Sales ManagerSnider Fleet | Rockingham, NC,
Prospected, identified and cultivated relationships with Emergency Services Personnel in both public and private sectors to promote product lines and solutions.
Drove substantial sales growth and customer acquisition strategies in North American territory.
Elevated customer satisfaction ratings by troubleshooting and resolving issues efficiently.
Established clear lines of communication between business and clients.
Brought on many high-profile accounts, including Miami Dade Fire Rescue and City of Detroit Fire Department.
Consistently increase sales by developing key customer relationships.
08/2015 to 12/2016Vice President of SalesMackenzie Ryan | Boston, MA,
Led sales planning, development and account management for North America territory.
Directed sales team on closing through combination of expertise, resources, data analysis and strategic techniques.
Managed and coached sales teams of up to 10 personnel, including training, goal setting and evaluation.
Managed regional sales staff of 6 members.
Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Worked closely with Dealer network, using persuasive communication skills and customer relations expertise to close deals with multiple client types.
Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
05/2012 to 07/2015Vice President of SalesMackenzie Ryan | Charlotte, NC,
Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Created and directed sales team training and development programs.
Interfaced with multiple vendors and accounts to resolve problems in timely manner while exceeding sales quotas and objectives.
Managed and coached sales teams of up to 7 Regional Sales Managers, including training, goal setting and evaluation.
Actualized strategies to continuously improve customer service, company or brand visibility and added value specific to product.
Exceeded specific team goals and resolved issues, partnering with upper management team to share and implement continuous improvements.
Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
Promoted product and service benefits through facility tours and engaging presentations.
12/2010 to 05/2012Director of SalesAlaris Group | Kansas City, KS,
Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
Developed and presented creative ideas to internal stakeholders and customers to initiate new programs and successful sales initiatives.
Taught staff how to handle difficult situations with calm and professionalism.
Worked closely with other stakeholders to immediately address issues and implement effective solutions.
Promoted products at trade shows across region, connecting with prospects and improving market penetration.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Researched competitors and stayed on top of current market conditions to survey landscape and anticipate roadblocks.
Cultivated lucrative relationships with clients through active engagement, issue resolution and communication skills.
Education and Training
Expected in 06/1976High School Diploma | Mccluer High School, Florissant, MOGPA:
Expected in | Business Administration And ManagementLake Land College, Mattoon, ILGPA:
Expected in | Business Administration And ManagementKaskaskia College, Centralia, ILGPA:
Expected in | Fire Science Firefighter 1 & 2University of Illinois At Urbana-Champaign, Champaign, ILGPA:
Activities and Honors
AMD Representative for Valor First Responder Seating
Volunteer Firefighter for 34 years serving 13 as Fire Chief with the Altamont Fire Protection District
Recognized in 2002 by the Illinois State Fire Marshals office for assisting with efforts to solve a string of serious arson fires that lead to the capture and prosecution of the individual responsible
Served as a member of the Effingham County 911 Board of Directors from 1997-2002
Current member of Immanuel Lutheran Church and serving as an usher. I have also served as congregation Chairman, and School Board member.
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