Seasoned Call Center/Customer Service Supervisory experienced in search for a position where I can apply my leadership skills, and knowledge towards a more rewarding yet challenging career. I am looking forward to a position that will also allow the use of my creativity and professional customer service experience in a way that would be most beneficial career with growth and opportunity. Exceptional customer care professional who addresses inquiries and resolves problems as they arise.
I have received Customer Service Awards in Leadership skills and demonstrations. I developed monitoring and training programs to improve customer service quality. By doing this helped reduce staff turnover with implementing a set system with full training tools in assisting with servicing calls and customer service standards.
Currently Undergrad Student
ACD, Attorney assistant, Sales, billing, Cable, Call Center, coaching, Credit analysis, customer support, email, faxes, financial, Help Desk Support, Mentor, Excel, Microsoft Word, Negotiator, Networks, personnel Trainer, Hire and retention personnel, QA, research, sales, scheduling, settlement negotiator, Spreadsheets, Powerpoint Supervisor, phone monitor, ACD Reporting day to day operations and work-flow
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