regional risk manager resume example with 16+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

I am a proficient, detail oriented business professional with over 10 years of experience in accounts receivable/payable, budgets, sales, client services, vehicle and personal injury claims, Human Resources as well as Customer Service. I am looking for a position where I can successfully utilize my experience and skillset as well as be able to acquire new skills to gain new knowledge in performing my required duties, while effectively meeting the companies short and long term goals.

  • Great computer skills, Outlook, Microsoft Word, Excel, PowerPoint...
  • Ability to establish and maintain effective working relationships with others
  • Work well under pressure
  • Able to meet deadlines
  • Ability to manage, organize and prioritize
  • Interpersonal Communication
  • Customer service
  • Dependable
  • Leadership Skills
  • MS Office
  • Business operations
01/2011 to 05/2020 Regional Risk Manager Tutor Perini Corporation | Mount Vernon, NY,
  • Verify and update information on submitted claims.
  • Enter claim into our database with supporting documents,.
  • Review policies to determine which charges are eligible for reimbursement.
  • Reconcile claim adjuster's estimates.
  • Negotiate payment to all parties and follow up to ensure that payments are made.
  • Work closely with our attorneys and insurance provider and keep track of pending lawsuits and settlements.
  • Authorize drug testing for employees involved in vehicle accidents.
  • Ensure that all claims are being handled properly, payments are made accordingly and there aren’t discrepancies.
  • Assist HR with employee related information-Workers Comp. Employee Verifications, Labor Laws
  • Maintain confidential records and filing systems.
  • Schedule appointments with clients.
  • Review bids for potential clients and contracts.
  • Assist our VP of business development with proposals.
  • Compiled and submitted regular reports to update senior management on operations and progress.
  • Created agendas and communication materials for team meetings.
  • Performed site evaluations, customer surveys and team audits at facilities.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Achieved cost-savings by developing functional solutions to minimize claims and costs
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.
03/2011 to 07/2018 Manager Trident Seafoods | Sand Point, AK,
  • Oversaw the night and weekend staff.
  • Provide tours of the facility to guests and potential residents.
  • Assisted patients with activities of daily living and functional mobility to increase comfort and quality of life.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
  • Planned optimal meals based on established nutritional plans.
  • Improved patient outlook and daily living through compassionate care.
  • Fostered independence in disabled individuals while closely monitoring safety at all times.
  • Collaborated with others to discuss new opportunities.
  • Answered calls to answer resident and family questions.
04/2005 to 12/2011 Payroll Data Processor Trilogy Health Services | Delphi, IN,
  • Assist the CT Department of Developmental Services -Fiscal Intermediary with their clients payroll.
  • Performed routine personal and payroll functions.
  • Maintain annual and monthly budgets and stay within that budget for 342 clients on my caseload for the Department of Developmental Services Program.
  • Met deadline of 3-5 business days to process every invoice and Request for Reimbursements that we received from vendors and providers providing Respite, Personal Support and in home/out home care services.
  • Made payments and processed payroll according to what was allotted and maintained monthly and quarterly spreadsheets to keep the client within his/her budget.
  • Corrected payroll transactions by voiding checks and issuing stop payment orders.
  • Compiled financial, accounting and auditing reports and tables for cash receipts, expenditures, accounts payable, receivables and profits and losses.
  • Distributed expenditure, encumbrances, receipts and receivables according to schedules.
12/2003 to 04/2011 CSR Manager The Shoppes At Buckland Hills (GGP Malls) | City, STATE,
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Supervised customer service calls per week to track support issues and improve operating procedures.
  • Cross-trained staff members, resulting in 70% increase in customer satisfaction ratings.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
Education and Training
Expected in 09/2022 to to Bachelor of Science | Goodwin College, East Hartford, CT GPA:

Bulkeley High School-General Studies

Greater Hartford Academy of Mathematics and Sciences- 2000-2004

CT Center for Massage Therapy 2016-2018 Licensed Massage Therapist –Study of Anatomy, Physiology and Holistic healing practices

Activities and Honors

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Resume Overview

School Attended

  • Goodwin College

Job Titles Held:

  • Regional Risk Manager
  • Manager
  • Payroll Data Processor
  • CSR Manager


  • Bachelor of Science

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