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Regional Revenue Analyst II Resume Example

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REGIONAL REVENUE ANALYST II
Summary

Self-motivated and results-driven Revenue Management Professional offering over sixteen years experience in the hospitality industry.

Highlights
  • Detail oriented with multi-tasking skills
  • Effective communicator, speaker and facilitator
  • Extensive budgeting and forecasting experience
  • Strategic thinker with creative yield management skills
  • Excellent problem solving and decision making skills
  • Strong analyzing and implementation abilities
  • Proficient in Microsoft Word and Excel
  • Collaborative and energetic
Experience
Regional Revenue Analyst II01/2013 to CurrentWyndham Vacation Ownership-Extra Holidays (acquired Shell Vacations)Phoenix, Az


  • Assisted in leading the transition of Shell Vacations Hospitality to Wyndham Extra Holidays including implementation of new distribution provider, call centers and processes.
  • Responsible for leading a small team and the revenue optimization of 17 properties throughout California through demand analysis, optimized channel mix and oversell strategies
  • Actively manage inventory controls for 8 properties and solely responsible for a 13MM budget
  • Utilize Ihotelier to manage rates and availability, Opera PMS, Focus PMS, Iris PMS, Delphi, Revcaster and STR
  • Manage three different brands utilizing different PMS systems and multiple "buckets" of inventory
Senior Corporate Revenue Manager02/2007 to 01/2013Shell Vacations HospitalityPhoenix, AZ


  • Actively lead the development of the Revenue Management Team and its revenue maximization strategies for 17 hotels and resorts in various markets, including Phoenix, Anaheim, San Francisco, Napa and Hawaii
  • Member of a small, energetic  team that grew top line room revenue by 35% in 6 years resulting in the most successful rental program in the timeshare industry
  • Accurately analyzed historical data, current trends and market conditions to consistently exceed revenue and RevPAR goals 
  • Ensured the clear communication of strategies, facilitated strategy implementation and followed up with revenue management team to analyze results
  • Assisted with integration of Sabre/Synxis for 18 properties
  • Diligently managed content, availability, rates and inventory in distribution systems and channels for multiple properties (Opera, Synxis and RateTiger )
  • Quarterly training and update visits to call center
  • Intricate part of new acquisitions team responsible for set up of inventory control and property management systems
  • Assisted with development and implementation of yearly room revenue budgets and marketing plans for multiple properties, as well as maintained a monthly forecast within 3% for multiple properties
  • Collaborated with the marketing team on ideas and launching of brand promotions as well as social media ideas and email campaigns and the launching of new brand website


    Director of Revenue Management01/2003 to 02/2007Interstate Hotels-Hilton Phoenix AirportPhoenix, AZ


    • Responsible for maintaining Reservation System and Sales Management System (Delphi)
    • Established transient room rate contracts, set group ceilings, and ensured proper room mix while maintaining proper catering contribution and group pricing
    • Critically analyzed and reviewed weekly and monthly STR Report results with Management while understanding gains and losses of RevPAR index
    • Analyzed booking trends, monitored and controlled inventory levels and rate restrictions
    • Supported brand hotel website initiatives by ensuring an accurate display of hotel amenities, photos and special promotions
    • Actively maintained relationships with major third party travel sites while following Brand policies to maintain rate parity
    • Performed displacement analysis on groups to ensure proper sales decisions
    • Responsible for hiring, training and overseeing the position of the Reservations Coordinator whose responsibilities included the input and managing of group blocks and cut off dates
    • Utilized Marketvision rate shop report daily and developed a strong knowledge of hotel competition weaknesses and strengths while staying updated on local events and conventions
    • Provided ongoing training of front desk and reservation staff, as well as motivated and created incentives for driving revenue
    • Prepared a 14 day forecast on a weekly basis for Rooms Division Management and Food and Beverage Department as well as maintained a 30/60/90 day forecast
    • Developed annual room revenue budget, implemented strategies to achieve budget and maintained a monthly forecast accuracy of 3%
    • Developed and updated Strategic Sales Plan with DOS
    • Presented monthly and quarterly information to top management and ownership
    Assistant Controller07/2000 to 01/2003Interstate Hotels- Hilton Phoenix AirportPhoenix, AZ


    • Assisted in creating and presenting P&L statements along with supervising Accounts Receivable and Payables staff; started as Accounts Receivable Supervisor in 1998 responsible for all billing and collections of hotel as well as proper postings and adjustments to guest folios
    Accomplishments
    • Hilton RevPar Award for largest increase within Arizona full service hotels
    • Manager of the Year at Hilton Phoenix Airport
    Professional Courses and Certifications
    CRME2012Hospitality Sales and Marketing Association InternationalScottsdale, AZ

    Certified Revenue Management Executive

    CHRM2012American Hotel and Lodging Educations InstituteScottsdale, AZ

    Certified Hospitality Revenue Manager

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    Resume Overview

    Companies Worked For:

    • Wyndham Vacation Ownership-Extra Holidays (acquired Shell Vacations)
    • Shell Vacations Hospitality
    • Interstate Hotels-Hilton Phoenix Airport
    • Interstate Hotels- Hilton Phoenix Airport

    School Attended

    • Hospitality Sales and Marketing Association International
    • American Hotel and Lodging Educations Institute

    Job Titles Held:

    • Regional Revenue Analyst II
    • Senior Corporate Revenue Manager
    • Director of Revenue Management
    • Assistant Controller

    Degrees

    • CRME 2012
      CHRM 2012

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