Talented Regional Project Manager with 8 1/2 years driving revenue growth by successfully leading new hotel launches and market researches. Accomplished at handling changing company, customer and project demands. Practiced at keeping team morale high while meeting aggressive deadlines and completing complex project requirements. Highly organized, adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Skills
ONQ expertise
CHOICE ADVANTAGE expertise
OPERA expertise
SYNEXIS expertise
M3 expertise
Data Pack for new hotel builds
Scope development
Problem resolution
Relationship development
Invoice generation
Business operations
Organization
Administrative support
Communications
Team management
Customer service
Supervision
Operational improvement
Project organization
MS Office
Planning and coordination
Inventory management
Team building
Process improvement
Experience
Regional Project Manager, 04/2018 to Current Predicine, Inc. – Irvine, CA,
Maintained close connection with project personnel to quickly identify and resolve problems.
Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved operations by working with team members and customers to find workable solutions.
Maintained updated brand standards knowledge through brand university and webinars.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Handled all delegated tasks, including scheduling deliveries and researching data needed for hotel website.
Identified, addressed and either resolved or escalated project issues.
Rental Property Manager, 04/2018 to 06/2020 Autonation, Inc. – Houston, TX,
Updated and maintained rental agreement files and documents.
Answered telephones to assist customers and resolve issues.
Explained policies and reviewed documentation to obtain signatures.
Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
Contacted customers and billing parties about overdue rentals and requested expected date of return.
Processed rental requests in computer system.
Inspected property upon move outs, took pictures and wrote reports regarding findings for submission to the owner.
Coordinated general maintenance and repairs to keep facilities operational and attractive.
Developed strong, professional relationships with owners, contractors and residents by initiating collaboration and delivering exemplary service and engagement.
Fully abstracted all leases and entered all pertinent information into CIC rental direct management system.
Liaised between company and owners to address and remedy ongoing concerns.
Inspected grounds, facilities and equipment to determine repair and maintenance needs.
Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Negotiated with outside contractors to obtain reasonable fees for work.
Inspected properties regularly to identify deficiencies and schedule repairs.
Oversaw daily operations, maintenance and administration of 32 rental properties.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Assistant General Manager, 02/2012 to 04/2018 Kriya Hotels – City, STATE,
Motivated and led team members to work together to achieve targets.
Increased annual profit by streamlining processes and improving staff knowledge of optimal procedures.
Efficiently met business targets to provide streamlined operations performance.
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Disciplined and maintained staff of 15 to provide hospitable, professional service reflecting business initiatives.
Oversaw problem resolution to increase CRM and bolster overall client satisfaction.
Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
Managed store cash intake with high accuracy and prepared daily bank deposits.
Enhanced team engagement and performance with daily updates and monthly informational meetings.
Monitored cash intake to eliminate discrepancies.
Promoted membership benefits programs to prospective clients to generate sales leads.
Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
Assessed optimal stock while monitoring monthly inventory control for corrective action planning to eliminate expenses.
Supervised critical tasks, including budget implementations, employee reviews, training and scheduling for projects.
Collaborated with General Manger and Sales Director to develop specialized projects, events and promotions.
Applied knowledge of coverage needs and individual employee strengths to produce effective team schedules.
Tracked comment card data, logging information to identify marketing trends, needs for improvement and guest satisfaction.
Education and Training
GED: , Expected in 1998 Ryan High School - Denton, TX GPA:
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