regional program specialist resume example with 10 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Organized and motivated Program Specialist eager to apply management and organizational skills in various environments supporting programs and services to the military and veteran community. Seeking management opportunities to expand skills while facilitating growth in volunteer engagement, program management, and community partner collaborations.

Professional Experience
03/2021 to Current
Regional Program Specialist American Red Cross Murfreesboro, TN,
  • Foster relationships to define programming needs and strengthen organizational standing.
  • Partner with program management on recommendations, process improvements and corrective action plans to ensure objective and goals in areas of Outreach, Resiliency, Casework, International Services, and Veteran Affairs programs.
  • Boost outreach and engagement to underserved areas within the region and facilitated smooth communication between team members, project managers and clients.
  • Analyze program effectiveness to modify, adapt and optimize workflows.
  • Supervise Caseworkers and VA Work-study students to drive optimal team performance.
  • Demonstrate leadership by making improvements to work processes and helping to train others.
  • Maintain deployment ready status to serve alongside military members who are deployed and service on military installations worldwide.
08/2017 to 03/2021
Regional Program Specialist/Field Office Coordinator/ Station Volunteer Partner Chevron Washington, DC,
  • Supported and managed programs and services to the members of the US military while stationed overseas to include outreach, resiliency, casework, disaster preparedness, international services, training services, and youth programs.
  • Maintained and built strong partnerships with community organizations and military partners and families.
  • Participated in meetings with both officer and enlisted personnel, education briefings, presentations, and information sessions that require a high level of interpersonal skills.
  • Led and managed 200+ volunteers from diverse backgrounds in multiple areas to include the medical groups, community organizations, and youth programs, while encouraging teamwork to facilitate cooperation, pride, trust, and group identity.
  • Executed office administrative duties to include correspondence reports, data entry, scheduling meetings, and general record keeping to ensure objectives and goals are reached.
04/2014 to 05/2016
Administrative Assistant City Of Desoto, Texas Desoto, TX,
  • Provided complete office administration for a small guardianship office with one attorney and two legal guardians
  • Responsibilities ranged from office automation, accounting, drafting documents, greeting customers, filing, copying, and maintaining records
  • Liaised between local attorneys, court officers, Department of Social and Health Services officials, and clients
  • Effectively handled clients and individuals who were challenging, hostile, or distressed while remaining sensitive to cultural diversity, race, gender, disabilities and circumstances.
03/2001 to 10/2004
Deputy Court Clerk Utah State District Court City, STATE,
  • Assisted and responded to phone and face-to-face inquiries from the general public, attorneys, judicial, and law enforcement officers
  • Quickly advanced from entry-level deputy clerk to lead deputy clerk and worked in domestic, civil, mental health, and criminal proceedings
  • Collaborated in a statewide review of small claims procedures and implemented new processes statewide
  • Displayed a high standard of ethical conduct while maintaining the integrity of self and the organization
  • Examined, prepared, and processed a variety of technical legal documents
  • Maintained calendar of active cases, tracked filings, hearing and trial dates, and scheduled conferences and interviews.
Expected in 01/2023
Bachelor Degree: Legal Studies/Business Administration
University of Maryland Global Campus - ,
  • Dean's List Honoree: FALL 2020, SPRING 2021, SUMMER 2021, FALL 2021
  • 3.595 GPA
Expected in 02/2020
Certificate in Paralegal/Legal Assistant: Paralegal
Blackstone Career Institute - ,
  • Graduated with Distinction
Expected in 08/2000
Certificate in General Marketing:
Dixie State College - ,
  • Certified First Aid/CPR/AED and Remote Wilderness First Aid Instructor
  • Experience with teleworking and virtual platforms
Additional Information

American Red Cross, Volunteer International Humanitarian Law Youth Action Campaign National Lead Coordinator, 2018-2021

  • Managed 15+ coordinators across 2 divisions
  • Supported 100+ youth advocates across 15 regions

US Air Force, Key Spouse Volunteer, 2016-2020

  • Managed commander driven program for 150+ spouses in an overseas environment

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Resume Overview

School Attended

  • University of Maryland Global Campus
  • Blackstone Career Institute
  • Dixie State College

Job Titles Held:

  • Regional Program Specialist
  • Regional Program Specialist/Field Office Coordinator/ Station Volunteer Partner
  • Administrative Assistant
  • Deputy Court Clerk


  • Bachelor Degree
  • Certificate in Paralegal/Legal Assistant
  • Certificate in General Marketing

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