Well-organized Regional Program Manager with a successful track record of supervising interdepartmental activities and cultivating customer relationships. Dedicated problem solver committed to effective management of business systems. Considered by others to be respectful, self-aware and motivated.
Skills
Interdepartmental activity management
Profit and loss oversight
Quality control
Negotiating
Proposal development
Contract development and management
Problem resolution
Team building
Microsoft Office
Recruiting and hiring
Supervision and training
Experience
Regional Program Manager, 08/2020 to Current Ufc Gym – Pembroke Pines, FL,
Coached, mentored and trained personnel to create positive working environment.
Coordinated operations and communications between cross-functional areas resulting in enhanced overall ability to provided services.
Established operational priorities to meet contractual requirements on time and within budget.
Identify and assess risks and deploy proactive mitigation plans that met budgetary parameters and resolved staffing issues.
Built lasting and lucrative partnerships with new and existing agencies through continuous engagement and monitoring service quality.
Supervise and direct a continuously growing team to better serve the community we support
Director of Operations, 07/2018 to 08/2020 Mckesson Corporation – Kansas City, MO,
Assists in recruitment, orientation, supervision, monitoring, training, and evaluation of direct reports.
Assists direct reports by ensuring implementation and documentation of all training, support, and behavior programs as required by the individual’s plan and regulatory agencies.
Implements and monitors budgets by providing accurate fiscal information and documentation of revenue and expenses.
Provide constructive feedback to employees through positive interactions, role modeling, and mentoring while maintaining a supportive environment.
Assist in the development and implementation of individual support plan with individual, support coordinator, case manager, and residential program director.
Coordinated schedules and day-to-day activities of to satisfy project needs.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Improved training to reduce knowledge gaps and eliminate performance roadblocks.
Attracted, coached and retained high-performance team members, enabling elevation of responsibility, span of control and performance.
Director of Employment and Education, 11/2016 to 09/2017 City Of Johnson City – Johnson City, TN,
Oversaw the coordination and administration of all aspect of ongoing VOA programs to include planning and organization, staffing and human resources and controlling program activities.
Served as a “Transition/Reentry Counselor”, where I provided instruction on life and budget skills and job training, and coordinated with university officials to provide reentry residents opportunities for higher education.
Managed day to day operations of the transition facility, and supervised the employment education and security operations staff.
Conducted community outreach to employers and business owners to advocate for and devise strategies to facilitate the employment of residents in transition and assess their progress.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated leadership by making improvements to work processes and helping to train others.
Correctional Officer, 07/2014 to 11/2016 State Of Delaware – City, STATE,
Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
Detected potential threats and quickly defused conflicts.
Maintained clear and open communications with facility areas to support safe operations.
Supervised residents during meal distribution and intake, recreation time and work-site performance.
Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
Education and Training
Bachelors of Arts: Liberal Arts and Science, Criminal Law and Justice, Expected in 05/2012 Rowan University - Glassboro, New Jersey GPA:
Bachelors of Arts: Sociology, Expected in 08/2010 Gloucester County College - Sewell, New Jersey GPA:
Associates of Arts: Liberal Arts and Science, Expected in - , GPA:
MBA: Nonprofit Leadership, Expected in New England College - Henniker, NH GPA:
AWARDS
, President’s Award for Academic Achievement, May 2011
New Jersey General Assembly Academic Achievement Award, Education Opportunity Fund, May 2011
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