- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
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Well-organized Regional Program Manager with a successful track record of supervising interdepartmental activities and cultivating customer relationships. Dedicated problem solver committed to effective management of business systems. Considered by others to be respectful, self-aware and motivated.
- Interdepartmental activity management
- Profit and loss oversight
- Quality control
- Negotiating
- Proposal development
- Contract development and management
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- Problem resolution
- Team building
- Microsoft Office
- Recruiting and hiring
- Supervision and training
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Regional Program Manager, 08/2020 to Current
Ufc Gym – Pembroke Pines, FL,
- Coached, mentored and trained personnel to create positive working environment.
- Coordinated operations and communications between cross-functional areas resulting in enhanced overall ability to provided services.
- Established operational priorities to meet contractual requirements on time and within budget.
- Identify and assess risks and deploy proactive mitigation plans that met budgetary parameters and resolved staffing issues.
- Built lasting and lucrative partnerships with new and existing agencies through continuous engagement and monitoring service quality.
- Supervise and direct a continuously growing team to better serve the community we support
Director of Operations, 07/2018 to 08/2020
Mckesson Corporation – Kansas City, MO,
- Assists in recruitment, orientation, supervision, monitoring, training, and evaluation of direct reports.
- Assists direct reports by ensuring implementation and documentation of all training, support, and behavior programs as required by the individual’s plan and regulatory agencies.
- Implements and monitors budgets by providing accurate fiscal information and documentation of revenue and expenses.
- Provide constructive feedback to employees through positive interactions, role modeling, and mentoring while maintaining a supportive environment.
- Assist in the development and implementation of individual support plan with individual, support coordinator, case manager, and residential program director.
- Coordinated schedules and day-to-day activities of to satisfy project needs.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Improved training to reduce knowledge gaps and eliminate performance roadblocks.
- Attracted, coached and retained high-performance team members, enabling elevation of responsibility, span of control and performance.
Director of Employment and Education, 11/2016 to 09/2017
City Of Johnson City – Johnson City, TN,
- Oversaw the coordination and administration of all aspect of ongoing VOA programs to include planning and organization, staffing and human resources and controlling program activities.
- Served as a “Transition/Reentry Counselor”, where I provided instruction on life and budget skills and job training, and coordinated with university officials to provide reentry residents opportunities for higher education.
- Managed day to day operations of the transition facility, and supervised the employment education and security operations staff.
- Conducted community outreach to employers and business owners to advocate for and devise strategies to facilitate the employment of residents in transition and assess their progress.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Correctional Officer, 07/2014 to 11/2016
State Of Delaware – City, STATE,
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Maintained clear and open communications with facility areas to support safe operations.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
Bachelors of Arts: Liberal Arts and Science, Criminal Law and Justice, Expected in 05/2012
Rowan University - Glassboro, New Jersey
GPA:
Bachelors of Arts: Sociology, Expected in 08/2010
Gloucester County College - Sewell, New Jersey
GPA:
Associates of Arts: Liberal Arts and Science, Expected in
- ,
GPA:
MBA: Nonprofit Leadership, Expected in
New England College - Henniker, NH
GPA:
Websites, Portfolios, Profiles
- https://www.linkedin.com/in/denisha-gilliam-66203b154
- AWARDS
, President’s Award for Academic Achievement, May 2011
New Jersey General Assembly Academic Achievement Award, Education Opportunity Fund, May 2011
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