Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Well-organized Regional Program Manager with a successful track record of supervising interdepartmental activities and cultivating customer relationships. Dedicated problem solver committed to effective management of business systems. Considered by others to be respectful, self-aware and motivated.

  • Interdepartmental activity management
  • Profit and loss oversight
  • Quality control
  • Negotiating
  • Proposal development
  • Contract development and management
  • Problem resolution
  • Team building
  • Microsoft Office
  • Recruiting and hiring
  • Supervision and training
Regional Program Manager, 08/2020 to Current
Ufc GymPembroke Pines, FL,
  • Coached, mentored and trained personnel to create positive working environment.
  • Coordinated operations and communications between cross-functional areas resulting in enhanced overall ability to provided services.
  • Established operational priorities to meet contractual requirements on time and within budget.
  • Identify and assess risks and deploy proactive mitigation plans that met budgetary parameters and resolved staffing issues.
  • Built lasting and lucrative partnerships with new and existing agencies through continuous engagement and monitoring service quality.
  • Supervise and direct a continuously growing team to better serve the community we support
Director of Operations, 07/2018 to 08/2020
Mckesson CorporationKansas City, MO,
  • Assists in recruitment, orientation, supervision, monitoring, training, and evaluation of direct reports.
  • Assists direct reports by ensuring implementation and documentation of all training, support, and behavior programs as required by the individual’s plan and regulatory agencies.
  • Implements and monitors budgets by providing accurate fiscal information and documentation of revenue and expenses.
  • Provide constructive feedback to employees through positive interactions, role modeling, and mentoring while maintaining a supportive environment.
  • Assist in the development and implementation of individual support plan with individual, support coordinator, case manager, and residential program director.
  • Coordinated schedules and day-to-day activities of to satisfy project needs.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Improved training to reduce knowledge gaps and eliminate performance roadblocks.
  • Attracted, coached and retained high-performance team members, enabling elevation of responsibility, span of control and performance.
Director of Employment and Education, 11/2016 to 09/2017
City Of Johnson CityJohnson City, TN,
  • Oversaw the coordination and administration of all aspect of ongoing VOA programs to include planning and organization, staffing and human resources and controlling program activities.
  • Served as a “Transition/Reentry Counselor”, where I provided instruction on life and budget skills and job training, and coordinated with university officials to provide reentry residents opportunities for higher education.
  • Managed day to day operations of the transition facility, and supervised the employment education and security operations staff.
  • Conducted community outreach to employers and business owners to advocate for and devise strategies to facilitate the employment of residents in transition and assess their progress.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
Correctional Officer, 07/2014 to 11/2016
State Of DelawareCity, STATE,
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Detected potential threats and quickly defused conflicts.
  • Maintained clear and open communications with facility areas to support safe operations.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
Education and Training
Bachelors of Arts: Liberal Arts and Science, Criminal Law and Justice, Expected in 05/2012
Rowan University - Glassboro, New Jersey
Bachelors of Arts: Sociology, Expected in 08/2010
Gloucester County College - Sewell, New Jersey
Associates of Arts: Liberal Arts and Science, Expected in
- ,
MBA: Nonprofit Leadership, Expected in
New England College - Henniker, NH
Websites, Portfolios, Profiles
Additional Information
  • AWARDS , President’s Award for Academic Achievement, May 2011 New Jersey General Assembly Academic Achievement Award, Education Opportunity Fund, May 2011

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School Attended

  • Rowan University
  • Gloucester County College
  • New England College

Job Titles Held:

  • Regional Program Manager
  • Director of Operations
  • Director of Employment and Education
  • Correctional Officer


  • Bachelors of Arts
  • Bachelors of Arts
  • Associates of Arts
  • MBA

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