regional practice manager ii resume example with 18+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Highly experienced practice manager with a demonstrated history of working in the medical practice industry seeking a position to contribute the employment knowledge gained. Skilled in operating budgets, staffing, P&L monthly reviews, staffing, scheduling and team building. Goal-driven, highly organized and hardworking with excellent planning and program management skills. A strong professional with a determination of receiving a bachelor’s degree in 2022 focused in bachelor of Business Administration.

  • Practice management
  • Relationship building and retention
  • QuickBooks
  • QGenda
  • Salesforce
  • Forecasting
  • Quality
  • Microsoft Office (Word, Access, Outlook, Excel, and PowerPoint)
  • Staff Management
  • Training and mentoring
  • Recruitment
Work History
Regional Practice Manager II, 04/2014 - Current
Brigham And Women's Hospital Newton, MA,
  • Lead daily management and operational efficiency within departments
  • Ensuring patient safety and customer satisfaction with continuous management of quality, safety and staffing
  • Developed relationships with recruitment, credentialing, in order to handle strategic initiatives
  • Forecasting and budgeting for 7 programs (12 sites) and 200+ clinicians
  • Collaborated with directors to routinely meet with C-Suite of hospital and maintain good relationship and work out any issues
  • Maintain basic knowledge of hospital contractual requirements (quality, financial, satisfaction), educate clinicians appropriately, and assist with renewal or modifications of contracts as requested
  • Maintain working knowledge of behavioral and HR staff issues, report staff issues appropriately to Clinical and Practice Management Leadership assist with PIPs and resolving issues
  • Collaborate with Clinical Leadership to prepare for any leave of absence/terminations and communicate anticipated needs to Practice Management Leaders to ensure coverage is obtained
  • Act as liaison with Accounting and Finance to research and assist in resolving financial-related practice and/or budget issues
  • Understand monthly labor costs as related to budgets and proactively take action to research and report on issues by working collaborative with Practice Management Leadership
  • Ensure effective labor management of facilities through intimate understanding of schedule at all facilities
  • Maintain working knowledge of budgets, dashboards, and how staffing changes impact practice financials
  • Create budgets for each program
  • Train new practice managers
  • Supervise team of 4 office personnel
Practice Coordinator, 04/2014 - 04/2015
Envision City, STATE,
  • Promoted to Practice Manager within 9 months
  • Perform various administrative and operational functions to support Capital Healthcare Specialists.
  • Collaborate with Envision’s Operations and Client Services Departments to complete/process necessary forms for Credentialing, Payroll, Human Resources, and Legal to ensure timeliness of clinician contracts
  • Monitor to ensure timeliness of new clinician contracts and escalate if necessary to Practice Manager
  • Assist Medical Director with Department staff meeting agendas, and maintains attendance and minutes
  • Assist in resolution of issues and remains current on policies and procedures
  • Assist Quality Specialists with data collection and aggregation for reporting
  • Process payroll for clinicians
  • Maintain all necessary CME related CEU’s on clinicians for Hospital certifications
  • Act as liaison between Hospital Health System MSO and Envision’s Credentialing Department
  • Help facilitate credentialing of clinicians by obtaining all necessary documents to expedite clinician processing
  • Assist Facility Administrators onsite to ensure medical records are completed in timely manner for billing •Perform other clerical duties as assigned.
  • Assist Medical Director and Corporate Leadership in scheduling clinician interviews
  • Reports any real or suspected violation of corporate compliance program, company policies and procedures, harassment or other prohibited activities in accordance with reporting policies of company
  • Obtain clarification of policy whenever necessary and may use resources available through Compliance, Human Resources or Legal Department to do so •Keep Practice Manager apprised of operational issues requiring immediate intervention
  • •Clinician Relations:
  • Attends department staff meetings and take minutes
  • Act as intake desk/receptionist, administrative assistant for clinicians and patients
  • Process clinician expense reports, and processes them for payment
  • Maintain files for each clinician to include: OPPE, CME, Performance related information
  • Corresponds with clinicians as requested by Practice Manager and/or Medical Director
  • Assist in coordinating facility specific orientation and facilitates system access by working with Hospital IT staff
  • Maintain up-to-date contact list of all assigned clinicians
  • Assist Medical Director by publishing schedules once completed.
Executive Assistant, Business Administrator / Human ResourceManager, 03/2007 - 04/2014
Trenton Anesthesiology Associates, P.A City, STATE,
  • Practice Acquired by Envision
  • Practice reconciliation and accounts payable responsibilities
  • Utilize QuickBooks (daily, monthly, quarterly and yearly) for corporate accounting
  • Coordinate payroll and all payroll deductions
  • Create reports for all pension and 401(k) activity
  • Participate in selection of medical group benefits and process all application changes
  • Maintain Practice Administrator’s schedule
  • Liaison between Trenton Anesthesiology Assoc. and Capital Health Hospital Systems
  • Implemented tracking system for licensing and credentialing of clinical staff
  • Assist medical staff with re-credentialing and credentialing of new hires
  • Ensure open communication between business office, clinical staff and hospital.
Customer Service Quality Coordinator, Administrative Assistant, and Business Analyst, 08/2001 - 10/2005
Merck-Medco City, STATE,
  • Promoted from customer service representative to coordinator within 7 months
  • Created and updated all standard operation procedures for department
  • Assured compliance of all federal regulations within department
  • Administered and tracked all quality audits for team through data base tracking
  • Managed new employee training, employee payroll and departmental budget
  • Maintained departmental scheduling and efficient workflow structuring on daily basis.
BBA: Business Administration And Management, Expected in 05/2022
Strayer University - Washington, DC
Status -

GPA: 3.667

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Resume Overview

School Attended

  • Strayer University

Job Titles Held:

  • Regional Practice Manager II
  • Practice Coordinator
  • Executive Assistant, Business Administrator / Human ResourceManager
  • Customer Service Quality Coordinator, Administrative Assistant, and Business Analyst


  • BBA

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