Highly experienced practice manager with a demonstrated history of working in the medical practice industry seeking a position to contribute the employment knowledge gained. Skilled in operating budgets, staffing, P&L monthly reviews, staffing, scheduling and team building. Goal-driven, highly organized and hardworking with excellent planning and program management skills. A strong professional with a determination of receiving a bachelorās degree in 2022 focused in bachelor of Business Administration.
Skills
Practice management
Relationship building and retention
QuickBooks
KRONOS
QGenda
Salesforce
Forecasting
Quality
Microsoft Office (Word, Access, Outlook, Excel, and PowerPoint)
Staff Management
Training and mentoring
Recruitment
Education
Strayer UniversityWashington, DCExpected in 05/2022 ā āBBA:Business Administration And Management - GPA:
GPA: 3.667
Work History
Brigham And Women's Hospital - Regional Practice Manager II Newton, MA, 04/2014 - Current
Lead daily management and operational efficiency within departments
Ensuring patient safety and customer satisfaction with continuous management of quality, safety and staffing
Developed relationships with recruitment, credentialing, in order to handle strategic initiatives
Forecasting and budgeting for 7 programs (12 sites) and 200+ clinicians
Collaborated with directors to routinely meet with C-Suite of hospital and maintain good relationship and work out any issues
Maintain basic knowledge of hospital contractual requirements (quality, financial, satisfaction), educate clinicians appropriately, and assist with renewal or modifications of contracts as requested
Maintain working knowledge of behavioral and HR staff issues, report staff issues appropriately to Clinical and Practice Management Leadership assist with PIPs and resolving issues
Collaborate with Clinical Leadership to prepare for any leave of absence/terminations and communicate anticipated needs to Practice Management Leaders to ensure coverage is obtained
Act as liaison with Accounting and Finance to research and assist in resolving financial-related practice and/or budget issues
Understand monthly labor costs as related to budgets and proactively take action to research and report on issues by working collaborative with Practice Management Leadership
Ensure effective labor management of facilities through intimate understanding of schedule at all facilities
Maintain working knowledge of budgets, dashboards, and how staffing changes impact practice financials
Create budgets for each program
Train new practice managers
Supervise team of 4 office personnel
Envision - Practice Coordinator City, STATE, 04/2014 - 04/2015
Promoted to Practice Manager within 9 months
Perform various administrative and operational functions to support Capital Healthcare Specialists.
Collaborate with Envisionās Operations and Client Services Departments to complete/process necessary forms for Credentialing, Payroll, Human Resources, and Legal to ensure timeliness of clinician contracts
Monitor to ensure timeliness of new clinician contracts and escalate if necessary to Practice Manager
Assist Medical Director with Department staff meeting agendas, and maintains attendance and minutes
Assist in resolution of issues and remains current on policies and procedures
Assist Quality Specialists with data collection and aggregation for reporting
Process payroll for clinicians
Maintain all necessary CME related CEUās on clinicians for Hospital certifications
Act as liaison between Hospital Health System MSO and Envisionās Credentialing Department
Help facilitate credentialing of clinicians by obtaining all necessary documents to expedite clinician processing
Assist Facility Administrators onsite to ensure medical records are completed in timely manner for billing ā¢Perform other clerical duties as assigned.
Assist Medical Director and Corporate Leadership in scheduling clinician interviews
Reports any real or suspected violation of corporate compliance program, company policies and procedures, harassment or other prohibited activities in accordance with reporting policies of company
Obtain clarification of policy whenever necessary and may use resources available through Compliance, Human Resources or Legal Department to do so ā¢Keep Practice Manager apprised of operational issues requiring immediate intervention
ā¢Clinician Relations:
Attends department staff meetings and take minutes
Act as intake desk/receptionist, administrative assistant for clinicians and patients
Process clinician expense reports, and processes them for payment
Maintain files for each clinician to include: OPPE, CME, Performance related information
Corresponds with clinicians as requested by Practice Manager and/or Medical Director
Assist in coordinating facility specific orientation and facilitates system access by working with Hospital IT staff
Maintain up-to-date contact list of all assigned clinicians
Assist Medical Director by publishing schedules once completed.
Trenton Anesthesiology Associates, P.A - Executive Assistant, Business Administrator / Human ResourceManager City, STATE, 03/2007 - 04/2014
Practice Acquired by Envision
Practice reconciliation and accounts payable responsibilities
Utilize QuickBooks (daily, monthly, quarterly and yearly) for corporate accounting
Coordinate payroll and all payroll deductions
Create reports for all pension and 401(k) activity
Participate in selection of medical group benefits and process all application changes
Maintain Practice Administratorās schedule
Liaison between Trenton Anesthesiology Assoc. and Capital Health Hospital Systems
Implemented tracking system for licensing and credentialing of clinical staff
Assist medical staff with re-credentialing and credentialing of new hires
Ensure open communication between business office, clinical staff and hospital.
Merck-Medco - Customer Service Quality Coordinator, Administrative Assistant, and Business Analyst City, STATE, 08/2001 - 10/2005
Promoted from customer service representative to coordinator within 7 months
Created and updated all standard operation procedures for department
Assured compliance of all federal regulations within department
Administered and tracked all quality audits for team through data base tracking
Managed new employee training, employee payroll and departmental budget
Maintained departmental scheduling and efficient workflow structuring on daily basis.
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Resume Overview
School Attended
Strayer University
Job Titles Held:
Regional Practice Manager II
Practice Coordinator
Executive Assistant, Business Administrator / Human ResourceManager
Customer Service Quality Coordinator, Administrative Assistant, and Business Analyst