Enterprising, hard-working and technically skilled Office Manager backed by solid professional experience with proficiencies in MS Office Suite, known for accuracy, attention to detail and timeliness in managing administration functions for diverse-industry employers. Highly motivated office manager with the ability to drive complex projects from concept to completion while performing daily administrative tasks necessary to maintain operations. Efficiently manages goals, quality standards and timelines for multiple projects.
Staff Training and Development
Patient Registration Coordination
Reports & Documentation Preparation
Marketing Inventory Management
Certified in Safety and First Aid
Microsoft Word, Excel & Power point
Records Organization & Management
Meeting and Event Planning
Excellent Communication written and verbal
OSHA 10 Certification
Regional Planner04/2015 to CurrentGAMESA WIND, USATrevose, PA
Responsible for scheduling and coordinating Maintenances, Design Modifications and all other types of projects for the wind farm fleet under service contract with Gamesa North America as well as After Sales activities.
Coordinate with internal and external stakeholders to ensure a cost effective and timely execution of all projects.
Work with labor subcontractors, internal teams (i.e.
engineering, logistics, procurement, operations mgmt., etc.) to ensure project execution on time and at the lowest possible cost.
Deliver/communicate schedules to wind farm site managers and customers.
Respond to customers' concerns as they arise.
Develop project budget, and receive/manage quotes for processing of purchase orders via BPEL and SAP.
Document budget plan according to selected vendor proposal and provide to Gamesa Management Control.
Manage/monitor costs for each project within the region as work is in progress and raise concerns real time in order to develop action plans to mitigate risk.
Analyze planned vs.
actual costs upon project completion.
Provide monthly forecast for maintenance consumptions, DM's and other projects.
Lead kick off meetings with vendors, warehouse and site manager prior to project start.
Creation/management of all work orders for their region, ensuring quality and timeliness.
Request and maintain purchase orders, with integrity and a high-level of record accuracy and constant comparison to budget (O&M, DM's, Small Correctives, others as required).
Create Quarterly Business Review power point slides for customers.
Call Center Coordinator05/2014 to 04/2015GAMESA WINDTrevose, USA, PA
Responsible for answering all emails and phone calls for services completed on the wind farms daily.
Support the company with running all daily, weekly, and monthly reports within the company.
Knowledgeable of the GOT system used by Gamesa to enter work orders.
Analyze work order data for quality, accuracy, and completion.
Responsible for creating NCR report daily/weekly using Trackvia and SAP.
Produced weekly and monthly reports reflecting internal and external work order completion to.
Created needed credentials for technicians to perform enter work orders on-site in a timely manner.
Generated cost orders for costly projects executed on-site.
Assess materials used for each project for proper consumption onto work orders.
Provided technical assistance to work order entry programs.
Customer Service Representative /Office Manager07/2009 to 03/2014AXIS DIAGNOSTICS INCLanghorne, PA
Responsible for reviewing Inventory reports, Update patient files and record, electronic correspondence while taking appropriate action to manage patient demand.
Review Incoming orders for all office equipment and supplies.
Act as liaison between Insurance companies, Patient, Laboratory Result Planning, Operations supporting/expediting critical time sensitive issues to meet both patient and doctor requirements.
Monitor Server room and troubleshoot IT issues.
Manage patient and vendor relationships.
Maintain Axis laboratory information system (LIS) as well train staff to utilize the system properly.
Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions.
Identified cost savings by establishing proper forecasts for Marketing Material.
Launched a critical patient/laboratory availability results report in order to inform physician of scheduling requirements to ensure on time treatment.
Implementation of new LIS system in the lab and in affiliated Doctor's offices.
Customer Service Representative03/2005 to 07/2009WARD INSURANCE ASSOCIATES INCLevittown, PA
Assumed Complete contract forms, prepare change of address records, and issue service discontinuance orders.
Conferred with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
Recommended improvements in products, packaging, shipping, service, or billing methods and procedures in order to prevent future problems.
Reviewed claims adjustments with dealers, examining parts claimed to be defective and approving or disapproving dealers' claims.
Managed new office systems implementation.
Trained Staff on new systems to increase productive behavior and to avoid inefficiencies.
Processed policy change live during telephone conversations with agents and policyholders, provides online quotes to customers, and handles and resolves direct bill inquiries.
Demonstrated the ability to fill in at a moment's notice, quickly mastering new systems, processes and workflows.
Resolved of months of backlogged work, restored order and organization to processes/records in disarray, researched and solved policy problems and corrected 100% of entry errors that had previously been missed.
Maintained personnel files: vacation and sick leave, employee reviews, staff licensing insuring that each staff member maintains proper licensing and required continuing education, this task eliminated all errors during audits.
Business Administration ProgramBUCKS COUNTY COMMUNITY COLLEGENewtown, PACompleted 40 credits
billing, budget, Business Administration, Excellent Communication, Customer Service, Documentation, Staff Training, Event Planning, First Aid, forms, Insurance, Inventory, Inventory Management, logistics, mgmt, Marketing, Marketing Material, materials, meetings, Excel, office, Power point, Microsoft Word, office equipment, order entry, packaging, personnel, processes, Process Improvement, procurement, improvements in products, progress, proposal, quality, real time, Safety, Sales, SAP, scheduling, shipping, technical assistance, telephone, phone, troubleshoot, Vendor Management, workflow, written
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Companies Worked For:
GAMESA WIND, USA
AXIS DIAGNOSTICS INC
WARD INSURANCE ASSOCIATES INC
BUCKS COUNTY COMMUNITY COLLEGE
Job Titles Held:
Call Center Coordinator
Customer Service Representative /Office Manager
Customer Service Representative
Business Administration Program
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