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Regional Operations Asst Manager Resume Example

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REGIONAL OPERATIONS ASST MANAGER
Summary
Operations Asst. Manager with 15 years experience, Regional business development (MENA region); specialized in supporting executives; diversified skills including client service/ satisfaction, dealer management, network expansion, market surveys, auditing, creative solutions; policies and procedures regular evaluation and improvement and ability to deal with different cultures
Skills
  • Customer service/ satisfaction
  • Excellent communication skills
  • Analyzing large amounts of data
  • Auditing skills & create solutions
  • Confident, reliable & decision maker
  • Service marketing & Dealer management
  • Negotiation skills & Contracts management
  • Team building, leadership & motivation skills
  • Excellent knowledge of SAP system
Experience
Regional Operations Asst Manager
March 2011 to June 2016 SAMSUNG Gulf Electronics FZE JAFZA - DUBAI - UAE
  • Developing regional strategies (SOP's), implementing proper plans to improve Business process across region through effective cost and quality control.
  • Identifying primary areas of business based on market and competitor's surveys and analysis; implementing strategic marketing and business development measures to optimize brand expansion, sales & customer service.
  • Forecast sales opportunities, assign targets, implementing proper achievement plans.
  • Define/ expand existing network coverage across region based on sales figures and geographical areas (Product wise).
  • Evaluating new potential partner's readiness, estimating support required to start up partnership and supporting initial operations (SOP, system, network,..
  • etc).
  • Driving marketing budget per country, initiating new ideas to improve brand awareness and expansion over MENA region (Campaigns.
  • etc).
  • Conducting regular brand knowledge sessions for dealer's staff (workshops, training ...).
  • Delivering exceptional customer service and proactively developing customer relations through soliciting feedback and addressing/ resolving customer complaints.
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  • Driving supply chain process improvement with procurement manager, through meetings and regular visits in MENA region.
  • Regular audit visits across MENA region to vendors, suppliers & partners; checking operations, addressing any risky areas and proactive solutions.
  • Managing the P&L businesses for partners as per annual activities and targets.
  • Improving strategies based on market surveys measuring brand competitiveness.
  • Enabling clear and understood communications between company and partners.
  • Monitoring Region's KPI achievements, setting up improvement plans when required.
  • Preparing, drafting and finalizing contracts with service partners (old & new) Key Achievements:.
  • Improving sales figures, market leader in MENA region since 2012.
  • Establishing and setting up new warehouses in Iran, Egypt, Pakistan, Jordan & KSA.
  • Establishing and setting up new subsidiaries in Egypt, Jordan & KSA.
  • Enhancing regional KPI performance by implementing new incentives and penalty scheme across region.
  • Achieved 2nd place in Samsung global KPI competition; end of 2014.
Workshop Controller
June 2003 to February 2011 Trading Enterprises/ AL-FUTTIAM Group Of Companies - Dubai - UAE
  • Review and plan workshop activities to achieve technician optimum performance Reporting manpower needs, vendors And necessary tools/ equipments requirements Daily workshop operations, vehicles repair process, quality control & billing different channels Following up with the technical issues and problems.
  • Advising and solving trouble shooting occurs in the diagnose/repair process, Submitting warranty claims for jobs done on warranty account.
  • Weekly reporting to service manager performance and productivity achieved.
  • Responsible for all workshop activities (process, technicians, equipment, tools, supplying oils.
  • etc.) Ensures availability of spare parts and materials for all routine maintenance work in the branch.
  • Following up for parts orders and arranging to do the jobs as per scheduled appointments.
  • Participates in achieving branch's monthly and annual revenue, P&L Balance Key Achievements:.
  • Improved Technicians productivity from 85%.
  • 97% (Average).
  • Achieved No.
  • 1 revenue many times (Internally, Al Futtaim Group).
  • Achieved No.
  • 1 in CSI monthly evaluation many times (Internally, Al Futtaim Group).
Customer Relations Officer
June 2001 to June 2003 ABDULLAH ABDULGHANI & Bros. Co Toyota & Lexus － Doha, Qatar
  • Handling all customer requirements/ complaints (service, sales.
  • etc.).
  • Solving any complaint received in corporation with the related departments, top management, in some cases with TMC.
  • Developing suitable systems to prevent such occurrence again.
After Sales Service Engineer
March 2000 to June 2001 Engineering Automotive Co SMG － Cairo, Egypt
  • Customer satisfaction "handling all customer requirements & complaints".
  • Training technicians with all new info received from Porsche, Seat.
  • Processing all warranty system "examine defected parts, process warranty claims" for seat & Porsche Brands.
  • Assist and arrange for the new cars prepared for sales "PDI process ".
Academic Background
Bachelor of Science : Mechanical Engineering, May 1999 El - Minia University Egypt
Graduation Project : Modern electronic injection & ignition systems in gasoline engines
Grade: Excellent
Training/ Certification
Evolving Supervisor 
3rd Position in regional volvo comptition 
Porsche Heritage comptition achiever  
Languages
Bilingual Arabic/English
Personal Information

  • DOP : July, 17th 1976
  • Present Resident in MA, USA
  • Sex: Male
  • Marital Status: Married with 3 children
  • Visa Status : Work permit holder
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Resume Overview

Companies Worked For:

  • SAMSUNG Gulf Electronics FZE JAFZA - DUBAI - UAE
  • Trading Enterprises/ AL-FUTTIAM Group Of Companies - Dubai - UAE
  • ABDULLAH ABDULGHANI & Bros. Co Toyota & Lexus
  • Engineering Automotive Co SMG

School Attended

  • El - Minia University

Job Titles Held:

  • Regional Operations Asst Manager
  • Workshop Controller
  • Customer Relations Officer
  • After Sales Service Engineer

Degrees

  • Bachelor of Science : Mechanical Engineering , May 1999

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