regional operations and retail director resume example with 17+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Seasoned Regional Operations and Retail Director with an intense passion for both people and animals! I'm well-versed and experienced in retail operations, leadership, and customer experience and provide every brand I work with top-notch project management, team leadership and problem-solving abilities. I love maximizing resources to meet challenging demands, and living in the gray when things are unclear. I'm an extremely analytical leader with excellent multitasking abilities. As an adoptions counselor and shift leader for The Little Lion Foundation, I'm able to positively impact so many animals (and people's) lives, which is what truly makes me tick.
Skills
Schedule management
Leadership training
Employee handbook and SOP establishment
Creation of staff training and development resources
Human Resources (SHRM-SCP 2021 Certified)
New Store Openings and remodels
Recruitment for NSOs
P&L (Profit and Loss) oversight and management to impact business results
Facility management including building maintenance and repair
Establishment of stores in new markets
Workforce and labor planning and execution
Building high performing teams
Strong written and verbal skills/ communications; Bachelors Degree in Journalism
Meeting facilitation
Employee retention
Passion for people
Customer-focused decision making
Delivering results through KPIs and behaviors
Flexible and adaptable in all situations
Proficient in Microsoft Suite including Excel, Powerpoint, and Word
Grew Typo brand’s brick and mortar footprint from 12 to 22 stores across 7 states, leading US expansion.
Created new store opening procedures including product planning, visual and merchandising directives, retail team hiring, training, and development for roles ranging from District Manager to Part-Time Associate.
Facilitated alignment between home office team in Australia and US and ensured brand message consistency across US stores.
Managed international partnership to help better shape US store processes, product choices, and operations through strong input, feedback, and data-driven solutions.
Fostered strong relationships with all shared company services including HR, IT, Construction, Product, Allocation, and Merchandising in both US and Australia.
Worked directly with District Managers to establish KPI goals and manage performance and store experience.
Hired and promoted 2 District Managers and 5 Store Managers, with lowest turnover and highest employee satisfaction numbers recorded in the Cotton On Group.
District Manager, 10/2016 - 08/2017 Dick's Sporting Goods Inc – Mount Laurel, ,
Supervised 14 Resident Property Managers and managed all performance metrics, including P&L, facilities and maintenance within Southern California territory
Conducted storage unit auctions, rentals and sales directly and via a network of property management teams.
Worked directly with multiple vendors to maintain facilities and adhere to budget.
Partnered in acquisition of new property and helped transition branding and operations to align with brand standards.
Led the region in occupancy and had lowest rental payment delinquency metrics.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
District Manager, 12/2008 - 10/2016 Kroger – New Berlin, ,
Directed two separate 12-store $35+ million districts in Los Angeles and Orange County.
Integral in several Home Office task forces regarding workforce management and building high-performing teams.
Piloted and gave feedback about brand initiatives around CRM and technology.
Coached and developed teams to deliver store experience, KPIs, and sales goals.
Led South Coast Plaza store to first $100K Black Friday.
Promoted 7 Store Managers and had zero SM turnover in last 12 months of career.
Store Manager, 07/2003 - 12/2008 Hot Topic – City, ,
Managed multiple high-volume stores including 2 new concept locations.
Assisted in opening 14 stores, including visuals, recruiting, hiring, and training management.
Started as a Keyholder and was promoted to Store Manager in 2 years.
Strengthened work flow productivity by hiring, managing and developing top talent.
Education and Training
Bachelor of Arts: Communications Journalism, Expected in - California State University - Fullerton - Fullerton, CA GPA: Status -
Associate of Arts: Communications, Expected in - Mt San Antonio College - Walnut, CA GPA: Status -
Activities and Honors
SHRM-SCP Certification, Society for Human Resource Management, 2021
Adoptions Counselor, Shift Leader and Fundraiser for The Little Lion Foundation, 2020-present
Board of Directors, Heritage Square Museum in Los Angeles, CA, 2013-2015
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