Meticulous Data Analyst, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Extended Learning Education, Property and Casualty Insurance and Dental Insurance. Outstanding relationship building, training and presentation skills.
Microsoft Office Suite expert
Regional Operations Analyst Support, 01/2014
to Current THINK TOGETHER – Santa Ana,
Responsible for generating reports for senior management, stakeholders and business partners. Ensure all data supporting regional operations is complete and accurate. Identify, Track and resolve critical data issues (integrity, timeliness, accuracy and completion). Oversee collection, management and reporting of business data supporting programs, participant information, service data, and student achievement. Regularly evaluate student information data quality and enforce data quality standards. Provide coaching and training (written and verbal) to supervisors and field staff regarding collection, management, reporting and application of business and program data. Provide user setup & security including regular view of user accounts to ensure accounts are deactivated as users are terminated.
to 01/2014 LASTING IMPRESSIONS – Yucaipa,
Managing and motivating team to increase sales and ensure efficiency. Responsible for hiring, coaching, and training staff. Organizing special promotions, displays and events. Marketing business locally by liaising with local newspapers, schools, and other businesses. Ensuring standards for quality, customer service and health/safety are met. Managing stock levels and making key decisions about stock control. Managing budgets. Purchasing inventory and supplies as needed. Verify the accuracy and analyze billing data entered by vendors. Solve customer's inquires, and product questions. Maintaining statistical and financial records. Collect and maintain PC inventory data to generate monthly and annual reports. Meet with clients, vendors and visitors.
Enrollment Eligibility Specialist, 01/2010
to 01/2011 LIBERTY DENTAL – Irvine,
Working with management to determine workflow priorities and production goals. Responsible for resolving escalated inquiries from both internal and external customers. Responsible for accurate reconciliation of group and membership premiums. Gathered data to generate monthly reports for various internal departments and clients. Working with management on data analysis and special projects to better service our clients. Developed new process for employee and provided training which resulted in marked performance improvements.
Quality Assurance - Operations Analyst, 01/2009
to 01/2010 ASSURANT SPECIALTY PROPERTY – Tustin,
Responsible for generating reports for senior management using Excel, Access and Crystal Reports. Working closely with other QA analysts, software developers, product managers, project leaders, and other matrix organization team members in order to get project goals accomplished. Involved in the implementation of new products, processes and programs. Responsible for executing and maintaining product specific test cases for functional, regression, integration and performance testing cycles. Report new program discrepancies or defects status using tracker tool and follow through to ensure all issues are resolved. Working with security administrators to obtain various system access for new employees and management as needed.
Quality Customer Service Auditor, 01/2008
to 01/2009 ASSURANT SPECIALTY PROPERTY – Tustin,
Responsible for verifying the accuracy of transactions and processes performed by associates in our Customer Service Department. Audited associates and provided feedback to management for training and performance level purposes. Audited associates to ensure compliance with procedures specified by our mortgage clients. Involved in weekly meetings with management to discuss Customer Service Team's scores and the impact to the company performance as a whole. Involved in preparing presentation materials to introduce QA department to new associates joining our Customer Service Team.
Loss Draft Lead, 01/2002
to 01/2008 ASSURANT SPECIALTY PROPERTY – Tustin,
Responsible for answering escalated calls from homeowners, contractors and insurance companies regarding loss draft procedures. Working one on one with Loss Draft processors to find quick resolution to complex issues. Working diligently using problem solving skills to expedite disbursement of insurance proceeds to homeowner and/or contractor. Monitor insurance proceeds and ongoing reconstruction of property insuring compliance with all regulatory requirements. Correspond with homeowners through written communication. Handle all monetary transactions dealing with loss proceeds to include deposits, withdrawals, and reconciliation thereof. Interact with inspection companies to verify reconstruction efforts.
Master of Science: Business Administration,
2005 University of Phoenix -
ADP (Payroll, coaching, Crystal Reports, clients, Customer Service, data analysis, senior management, functional, materials, meetings, Access, Excel, Outlook, Power Point, MS Word, processes, quality, QA, reporting, view, workflow, written