regional manger of operations resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Enthusiastic Administrative Professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of basic office procedures and basic accounting functions. Motivated to learn, grow and excel in any administrative role.
Skills
Office operations
Front office operations
Post office operations
Microsoft Office expertise
10-Key
Basic office equipment expertise
Work History
01/2019 to 11/2019Regional Manger of OperationsCompass Group Usa Inc | Monmouth Junction, NJ,
Implement industry best practices to maximize productivity as measured by correctly completed medical information request per unit of time
Establish site, team, and individual performance objectives to include productivity, quality, and customer satisfaction
Create, and manage multiple full-service or clinic route accounts within the district
Escalates customer issues/concerns/problems in a pro-active and timely manner to retain an account
Demonstrates a solid understanding of the meaningful operational metrics and utilizes this information to manage his/her book of business
Monitors monthly franchise financial statements
Works with the field supervisors and staff to achieve desired results on expenditures, productivity, and volume
Coordinates with Sales & Account Management to introduce and market new products and services offered by the Company
Recruits and hires competent, qualified staff commensurate with defined job responsibilities
Ensures that staff is oriented, trained and the competence of staff is assessed (including but not limited to ROI & HIPAA), maintained, demonstrated and improved continually
Understand and utilize CIOX's Health method of compensation for the representatives and administer bi-weekly time management
Conducts accurate, meaningful & timely performance appraisals; issues commendations; conducts performance improvement progressive disciplinary actions and makes recommendations for discharge actions and such recommendations will be given particular weight; and carries out all other personnel actions fairly and consistently, according to policies, procedures and laws/regulations
Troubleshoot equipment issues and work with Help Desk to resolve all escalated matters
Carries out responsibilities in accordance with CIOX Health policies and procedures and applicable regulations, including HIPAA, state/federal regulations related to operations, and labor regulations
Maintain professional behavior at all times
Confidentiality
Responsible for upholding security and confidentiality regulations, and facility policies and procedures for access and review of all medical records
Customer Service Skills
Coordinates with Sales/Account Management to conduct monthly customer account review meetings in person with all franchise accounts as well as checking in by telephone as needed, ensuring that their needs are met, if not exceeded
Reviews HIM Director's assessment of account performance and employee performance
Responds to concerns in a timely and professional manner
Performs other duties as identified and/or assigned
Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives
Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
06/2017 to 01/2019Site SupervisorTrek Bicycle Corp | West Chester, OH,
I managed 20+ employees in the Release of Information department at Evergreen Health
I train new employees, answer escalated phones calls, de-escalate angry customers, answer employees questions regarding HIPAA, state, and federal privacy laws, and other duties as necessary to keep the Release of Information desk running smoothly
Directed projects according to schedule and quality demands
Boosted team productivity through enhanced encouragement and streamlining of production tasks
02/2014 to 02/2017BOOKKEEPING ASSISTANTVandermeer Forest Products | City, STATE,
My primary responsibilities included daily invoicing, reconciling and posting cash/check payments, expense payables, journal entries, backup phone reception, processing of freight bills, and various other accounting duties as assigned
Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers
Maintained account accuracy by reviewing and reconciling checks monthly
Provided outstanding customer service by quickly and professionally handling issues
Managed complex problem-solving for upper management to ensure on-time and cost-effective project completion
Communicated with customers to identify and resolve outstanding payments
Streamlined bookkeeping procedures to increase efficiency and productivity
Maintained proper inventory controls and eliminated workflow gaps to balance projected demands with on-hand supplies
10/2009 to 02/2014IOD, IncCPC TEAM LEAD | City, STATE,
My primary responsibilities included processing medical records in accordance to HIPAA privacy laws,
training new employees, managing workflow for the Central Processing Center, and communicating
effectively with area managers inquiring about record release status
Education
Expected in 06/2014 to to ASSOCIATE OF ARTS | BUSINESSEDMONDS COMMUNITY COLLEGE, , GPA:
Expected in 2003 to to HIGH SCHOOL DIPLOMA | SNOHOMISH HIGH SCHOOL, , GPA:
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