Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Enthusiastic Administrative Professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of basic office procedures and basic accounting functions. Motivated to learn, grow and excel in any administrative role.

  • Office operations
  • Front office operations
  • Post office operations
  • Microsoft Office expertise
  • 10-Key
  • Basic office equipment expertise

Work History
Regional Manger of Operations, 01/2019 to 11/2019
Compass Group Usa IncMonmouth Junction, NJ,
  • Implement industry best practices to maximize productivity as measured by correctly completed medical information request per unit of time
  • Establish site, team, and individual performance objectives to include productivity, quality, and customer satisfaction
  • Create, and manage multiple full-service or clinic route accounts within the district
  • Escalates customer issues/concerns/problems in a pro-active and timely manner to retain an account
  • Demonstrates a solid understanding of the meaningful operational metrics and utilizes this information to manage his/her book of business
  • Monitors monthly franchise financial statements
  • Works with the field supervisors and staff to achieve desired results on expenditures, productivity, and volume
  • Coordinates with Sales & Account Management to introduce and market new products and services offered by the Company
  • Recruits and hires competent, qualified staff commensurate with defined job responsibilities
  • Ensures that staff is oriented, trained and the competence of staff is assessed (including but not limited to ROI & HIPAA), maintained, demonstrated and improved continually
  • Understand and utilize CIOX's Health method of compensation for the representatives and administer bi-weekly time management
  • Conducts accurate, meaningful & timely performance appraisals; issues commendations; conducts performance improvement progressive disciplinary actions and makes recommendations for discharge actions and such recommendations will be given particular weight; and carries out all other personnel actions fairly and consistently, according to policies, procedures and laws/regulations
  • Troubleshoot equipment issues and work with Help Desk to resolve all escalated matters
  • Carries out responsibilities in accordance with CIOX Health policies and procedures and applicable regulations, including HIPAA, state/federal regulations related to operations, and labor regulations
  • Maintain professional behavior at all times
  • Confidentiality
  • Responsible for upholding security and confidentiality regulations, and facility policies and procedures for access and review of all medical records
  • Customer Service Skills
  • Coordinates with Sales/Account Management to conduct monthly customer account review meetings in person with all franchise accounts as well as checking in by telephone as needed, ensuring that their needs are met, if not exceeded
  • Reviews HIM Director's assessment of account performance and employee performance
  • Responds to concerns in a timely and professional manner
  • Performs other duties as identified and/or assigned
  • Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
Site Supervisor, 06/2017 to 01/2019
Trek Bicycle CorpWest Chester, OH,
  • I managed 20+ employees in the Release of Information department at Evergreen Health
  • I train new employees, answer escalated phones calls, de-escalate angry customers, answer employees questions regarding HIPAA, state, and federal privacy laws, and other duties as necessary to keep the Release of Information desk running smoothly
  • Directed projects according to schedule and quality demands
  • Boosted team productivity through enhanced encouragement and streamlining of production tasks
BOOKKEEPING ASSISTANT, 02/2014 to 02/2017
Vandermeer Forest ProductsCity, STATE,
  • My primary responsibilities included daily invoicing, reconciling and posting cash/check payments, expense payables, journal entries, backup phone reception, processing of freight bills, and various other accounting duties as assigned
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers
  • Maintained account accuracy by reviewing and reconciling checks monthly
  • Provided outstanding customer service by quickly and professionally handling issues
  • Managed complex problem-solving for upper management to ensure on-time and cost-effective project completion
  • Communicated with customers to identify and resolve outstanding payments
  • Streamlined bookkeeping procedures to increase efficiency and productivity
  • Maintained proper inventory controls and eliminated workflow gaps to balance projected demands with on-hand supplies
IOD, Inc, 10/2009 to 02/2014
  • My primary responsibilities included processing medical records in accordance to HIPAA privacy laws, training new employees, managing workflow for the Central Processing Center, and communicating effectively with area managers inquiring about record release status
ASSOCIATE OF ARTS: BUSINESS, Expected in 06/2014
HIGH SCHOOL DIPLOMA: , Expected in 2003

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  • Regional Manger of Operations
  • Site Supervisor
  • IOD, Inc



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