Regional Manager/Relationship Manager/Customer Experience Specialist Resume Example Education First

REGIONAL MANAGER/RELATIONSHIP MANAGER/CUSTOMER EXPERIENCE SPECIALIST

Professional Summary

Seasoned, results-driven professional with 20 years of experience in successful leadership decisions and key plan development and implementation. Multitasking between projects; developing and implementing efficient strategies that meet current and future needs. A executive director with success in integrating business opportunities, team development, client relationship management that combine operational growth.

Skills

Customer Service
Staff Management
Strategic planning
Problem Solving

Sales expertise
Relationship building and management
Business process optimization
Oral and written communication

Work History

Regional Manager/Relationship Manager/Customer Experience Specialist10/2014 to Current
Education First – Cleveland , OH

Manage Southwest region of 30 high schools, overseeing placement of 100+ international students annually
Recruit, train, and manage teams of 20+ local project coordinators and 90 host families
Secure local housing for 100 international high school students across 10 states
Manage financial reports and payments across Southwest region
Seamlessly manage communications for all students, student families and international partner agencies
Maintain positive relationships with school administration teams, international agent partners, students, parents and host families
Mediate student and family issues to prevent escalated support cases
Assist with social media marketing campaigns for family recruitment
Support and organize promotional events and programs to recruit host families and coordinators

Regional Manager/Relationship Manager/Team Leader05/2010 to 10/2014
Educatius – City , STATE

Collaborated with public school districts and private days school partners to develop and maintain their "F1" international student program
Supported US school superintendents and head of schools, to ensure each student is maximizing their experience through landing camps/orientations, creating and/or supporting student events, ensuring appropriate academic course selection
Responsible for 20+ contracted International Coordinators and the host family placement of 100 high school students at this diverse, world-wide organization
Cultivate, manage and enhanced relationships between students and host families through communications to facilitate placements for the school season
Drive marketing and promotional efforts to actively recruit host families and local coordinators
Met with directors on weekly basis to discuss techniques for overcoming objections and closing deals

Host Family Coordinator05/2009 to 05/2010
Educatius – City , STATE

Coordinated a community of 150 actively hosting homestay families and the hundreds of international students who lived with them throughout each year
Managed complaints and issues as they arose, and acted as a mediator between families resolve conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
Planned and organized 2-3 appreciation events per-year for up to 100 hosts at a time
Managed a daily list of incoming international students and liaised with international agencies to help students feel as happy and satisfied as possible
Led weekly orientation programs for incoming students and addressed queries and complaints as necessary
Provided counseling as necessary for students with homesickness or difficulty adjusting to life in the United States, and resolved challenging situations with conflicted students
Assisted in the interviewing and hiring process of new employees and conducted training procedures when applicable

Owner/CEO/Executive Director/Teacher08/2003 to 05/2009
Sweetwater Bay Montessori School – City , STATE

Customer experience management
Customer service expertise
Self-motivated Strategic planning
Relationship building
Management customer rapport
Interpersonal skills
Oral and written communication
Staff management/Operations Business development and planning
Personnel management business process optimization; responsible for the implementation of the Montessori Curriculum for children ages three-weeks to seven-years
The organization of each class schedule
Development of Academic Curricular Materials
Incorporation of new technology and computer lab as well as library and research skills
Responsible for administration, new students' enrollment and management of teachers and training recruitment
Integration of an environment conducive to learning; ensuring that each and every child had the opportunity to be an independent learner
Above-average curriculum and the preparatory work for testing skills that allowed children to attain scores at levels above their age
In addition to the well balanced academic curriculum, the school's mission was to provide the joy of learning by applying the Philosophy and Method of Dr. Maria Montessori

Education

Bachelor of Arts: Education Administration1995Brigham Young University - City

Bachelor of Arts: Business Administration/Elementary Education1992Brigham Young University - Idaho- City, State

Certifications

Montessori Accreditation Council for Teacher Education (MACTE) School Administrator/Supervisor (SAS) Certification TESOL certified

Resume Overview

School Attended

Brigham Young University
Brigham Young University - Idaho

Job Titles Held:

Regional Manager/Relationship Manager/Customer Experience Specialist
Regional Manager/Relationship Manager/Team Leader
Host Family Coordinator
Owner/CEO/Executive Director/Teacher

Degrees

Bachelor of Arts : Education Administration 1995
Bachelor of Arts : Business Administration/Elementary Education 1992

Regional Manager/Relationship Manager/Customer Experience Specialist Resume Example

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