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Regional Manager/Relationship Manager/Customer Experience Specialist Resume Example

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REGIONAL MANAGER/RELATIONSHIP MANAGER/CUSTOMER EXPERIENCE SPECIALIST
Professional Summary

Seasoned, results-driven professional with 20 years of experience in successful leadership decisions and key plan development and implementation. Multitasking between projects; developing and implementing efficient strategies that meet current and future needs. A executive director with success in integrating business opportunities, team development, client relationship management that combine operational growth.

Skills
  • Customer Service
  • Staff Management
  • Strategic planning
  • Problem Solving
  • Sales expertise
  • Relationship building and management
  • Business process optimization
  • Oral and written communication
Work History
Regional Manager/Relationship Manager/Customer Experience Specialist10/2014 to Current
Private & Public School Exchange – Tempe, AZ
  • Manage Southwest region of 30 high schools, overseeing placement of 100+ international students annually
  • Recruit, train, and manage teams of 20+ local project coordinators and 90 host families
  • Secure local housing for 100 international high school students across 10 states
  • Manage financial reports and payments across Southwest region
  • Seamlessly manage communications for all students, student families and international partner agencies
  • Maintain positive relationships with school administration teams, international agent partners, students, parents and host families
  • Mediate student and family issues to prevent escalated support cases
  • Assist with social media marketing campaigns for family recruitment
  • Support and organize promotional events and programs to recruit host families and coordinators
Regional Manager/Relationship Manager/Team Leader05/2010 to 10/2014
Educatius – Tempe, AZ
  • Collaborated with public school districts and private days school partners to develop and maintain their "F1" international student program
  • Supported US school superintendents and head of schools, to ensure each student is maximizing their experience through landing camps/orientations, creating and/or supporting student events, ensuring appropriate academic course selection
  • Responsible for 20+ contracted International Coordinators and the host family placement of 100 high school students at this diverse, world-wide organization
  • Cultivate, manage and enhanced relationships between students and host families through communications to facilitate placements for the school season
  • Drive marketing and promotional efforts to actively recruit host families and local coordinators
  • Met with directors on weekly basis to discuss techniques for overcoming objections and closing deals
Host Family Coordinator05/2009 to 05/2010
Educatius – Tempe, AZ
  • Coordinated a community of 150 actively hosting homestay families and the hundreds of international students who lived with them throughout each year
  • Managed complaints and issues as they arose, and acted as a mediator between families resolve conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Planned and organized 2-3 appreciation events per-year for up to 100 hosts at a time
  • Managed a daily list of incoming international students and liaised with international agencies to help students feel as happy and satisfied as possible
  • Led weekly orientation programs for incoming students and addressed queries and complaints as necessary
  • Provided counseling as necessary for students with homesickness or difficulty adjusting to life in the United States, and resolved challenging situations with conflicted students
  • Assisted in the interviewing and hiring process of new employees and conducted training procedures when applicable
Owner/CEO/Executive Director/Teacher08/2003 to 05/2009
Sweetwater Bay Montessori School – Gilbert, AZ
  • Customer experience management
  • Customer service expertise
  • Self-motivated Strategic planning
  • Relationship building
  • Management customer rapport
  • Interpersonal skills
  • Oral and written communication
  • Staff management/Operations Business development and planning
  • Personnel management business process optimization; responsible for the implementation of the Montessori Curriculum for children ages three-weeks to seven-years
  • The organization of each class schedule
  • Development of Academic Curricular Materials
  • Incorporation of new technology and computer lab as well as library and research skills
  • Responsible for administration, new students' enrollment and management of teachers and training recruitment
  • Integration of an environment conducive to learning; ensuring that each and every child had the opportunity to be an independent learner
  • Above-average curriculum and the preparatory work for testing skills that allowed children to attain scores at levels above their age
  • In addition to the well balanced academic curriculum, the school's mission was to provide the joy of learning by applying the Philosophy and Method of Dr. Maria Montessori
Education
Bachelor of Arts: Education Administration1995Brigham Young University - Provo, UT
Bachelor of Arts: Business Administration/Elementary Education1992Brigham Young University - Idaho- Rexburg, ID
Certifications
Montessori Accreditation Council for Teacher Education (MACTE) School Administrator/Supervisor (SAS) Certification TESOL certified
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Resume Overview

Companies Worked For:

  • Private & Public School Exchange
  • Educatius
  • Sweetwater Bay Montessori School

School Attended

  • Brigham Young University
  • Brigham Young University - Idaho

Job Titles Held:

  • Regional Manager/Relationship Manager/Customer Experience Specialist
  • Regional Manager/Relationship Manager/Team Leader
  • Host Family Coordinator
  • Owner/CEO/Executive Director/Teacher

Degrees

  • Bachelor of Arts : Education Administration 1995
    Bachelor of Arts : Business Administration/Elementary Education 1992

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