Regional Manager Of Operations Resume Example Company Name

REGIONAL MANAGER OF OPERATIONS

Professional Summary

Seeking a challenging and rewarding leadership position in a growing organization, which will benefit from thirteen years of experience in employee training, systems and protocol implementation, customer satisfaction and expansion experience. Eager to pursue a role where the perfect blend of experience and enhanced skills can help in maximizing the profit of the company, retention and mentorship of the team as well as personal growth.

Work History

Regional Manager of OperationsMar 2019 - Current
Company NameCity, State

Successfully led Innovate Dental team through transition of company merger with North American Dental Group
Created positive, ethical and respectful work environment by blending NADG and Innovate Dental company culture through its mission, vision and Core Values
Ensured effective execution of operational standards, including compliance with established company policies, procedures, OSHA and government regulations
Provided leadership and guidance to office teams ensuring excellence in patient service, operational and financial results
Built strong and productive partnerships with dentists and office teams
Took ownership by leading by example and being positive role model through presence and demeanor
Recruited, hired, developed and retained high performance teams through training/education, coaching, expectation setting and accountability
Led targeted training programs to educate staff on product benefits, service capabilities and implementation of new software
Supervised staff to optimize brand expansion initiatives and productivity
Managed day-to-day operations of Massachusetts regions three dental practices
Made effective decisions based on data analysis, organizational observations and cost controls
Managed region profit and loss, and achieved budgeted expectations through access to care initiatives, managing controllable expenses, and leading teams to provide exceptional service
Identified opportunities within region to create improvement action plans to address gaps through people, performance and process improvements
Monitored patient buying trends, market conditions and competitor actions to adjust strategies and achieve goals
Ensured consistent communication of all challenges and needs to executive team
Worked collaboratively with organizational departments

Regional ManagerFeb 2014 - Current
Company NameCity, State

Aided in vetting and acquisition of two dental practices and overhauled new practices to align policies, procedures and Core Values
Implementation of new standards of practice (business operation policies) for new business acquisitions
Managed implementation of new software and technology for new business acquisitions and existing business
Interviewed, hired and onboarded acquired and newly hired team members (training on new software, mentorship on patient experience, building culture)
Performed staff evaluations and helped build growth plans for employees looking to further their career as well as providing performance feedback, appraisals, and corrective actions
Established team atmosphere through leadership and employee development
Maintained employee and patient records to meet requirements of OSHA, HIPPA and state of Massachusetts
Aided in rebranding of business from individual identities to cohesive and unified brand
Managed A/R, A/P, financial arrangements, payroll and employee benefits
Managed business financial goals and analyzed performance to identify areas of strength or weakness to achieve optimal performance
Managed patient and employee schedules and oversaw daily operations of company with 25-30 team members and 4,000 patients across three practices
Aided in negotiation of cheaper supply contracts and higher reimbursement contracts with insurance companies
Worked progressively toward paperless environment to provide quicker and easier access to patient records and financial data
Managed offices within budget guidelines to include clerical and auxiliary supply purchases, equipment upgrades, labs and labor costs
Stimulated new patient growth by supporting sales, marketing and promotional programs
Improved branding initiatives by implementing effective marketing campaigns to maximize engagement and brand awareness
Reviewed and responded to patient issues in timely and professional manner
Facilitated staff bonding events, holiday parties and corporate meetings

Registered Dental AssistantSep 2007 - Current
Company NameCity, State

Registered by State of Massachusetts
Took leadership role in implementation and training on all new software,
Creation of Company standards of practice (business operations policies)
Scheduled appointments for new and existing patients, factoring in provider availability and scheduling loads in addition to business goals
Helped dentists complete routine and advanced procedures by preparing patients and instruments for expected needs

Education

Bachelor of Science: PsychologyAug 2013
Worcester State UniversityCity, State

Skills

Staff Recruitment & Retention
Orientation & Onboarding
Performance Management
Organizational Development
Policies & Procedures Manual

Experience in Human Resources
Professional Demeanor
Client Relations
Team building & Supervision
Business Operations

Resume Overview

School Attended

Worcester State University

Job Titles Held:

Regional Manager of Operations
Regional Manager
Registered Dental Assistant

Degrees

Bachelor of Science : Psychology Aug 2013

Regional Manager of Operations Resume Example

Resume Score: 80%

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