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Regional Manager Of Operations Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Seeking a challenging and rewarding leadership position in a growing organization, which will benefit from thirteen years of experience in employee training, systems and protocol implementation, customer satisfaction and expansion experience. Eager to pursue a role where the perfect blend of experience and enhanced skills can help in maximizing the profit of the company, retention and mentorship of the team as well as personal growth.

Work History
03/2019 to Current Regional Manager of Operations Heartland Dental | Palm Harbor, FL,
  • Successfully led Innovate Dental team through transition of company merger with North American Dental Group
  • Created positive, ethical and respectful work environment by blending NADG and Innovate Dental company culture through its mission, vision and Core Values
  • Ensured effective execution of operational standards, including compliance with established company policies, procedures, OSHA and government regulations
  • Provided leadership and guidance to office teams ensuring excellence in patient service, operational and financial results
  • Built strong and productive partnerships with dentists and office teams
  • Took ownership by leading by example and being positive role model through presence and demeanor
  • Recruited, hired, developed and retained high performance teams through training/education, coaching, expectation setting and accountability
  • Led targeted training programs to educate staff on product benefits, service capabilities and implementation of new software
  • Supervised staff to optimize brand expansion initiatives and productivity
  • Managed day-to-day operations of Massachusetts regions three dental practices
  • Made effective decisions based on data analysis, organizational observations and cost controls
  • Managed region profit and loss, and achieved budgeted expectations through access to care initiatives, managing controllable expenses, and leading teams to provide exceptional service
  • Identified opportunities within region to create improvement action plans to address gaps through people, performance and process improvements
  • Monitored patient buying trends, market conditions and competitor actions to adjust strategies and achieve goals
  • Ensured consistent communication of all challenges and needs to executive team
  • Worked collaboratively with organizational departments
02/2014 to Current Regional Manager Churchill Downs Inc. | Lebanon, OH,
  • Aided in vetting and acquisition of two dental practices and overhauled new practices to align policies, procedures and Core Values
  • Implementation of new standards of practice (business operation policies) for new business acquisitions
  • Managed implementation of new software and technology for new business acquisitions and existing business
  • Interviewed, hired and onboarded acquired and newly hired team members (training on new software, mentorship on patient experience, building culture)
  • Performed staff evaluations and helped build growth plans for employees looking to further their career as well as providing performance feedback, appraisals, and corrective actions
  • Established team atmosphere through leadership and employee development
  • Maintained employee and patient records to meet requirements of OSHA, HIPPA and state of Massachusetts
  • Aided in rebranding of business from individual identities to cohesive and unified brand
  • Managed A/R, A/P, financial arrangements, payroll and employee benefits
  • Managed business financial goals and analyzed performance to identify areas of strength or weakness to achieve optimal performance
  • Managed patient and employee schedules and oversaw daily operations of company with 25-30 team members and 4,000 patients across three practices
  • Aided in negotiation of cheaper supply contracts and higher reimbursement contracts with insurance companies
  • Worked progressively toward paperless environment to provide quicker and easier access to patient records and financial data
  • Managed offices within budget guidelines to include clerical and auxiliary supply purchases, equipment upgrades, labs and labor costs
  • Stimulated new patient growth by supporting sales, marketing and promotional programs
  • Improved branding initiatives by implementing effective marketing campaigns to maximize engagement and brand awareness
  • Reviewed and responded to patient issues in timely and professional manner
  • Facilitated staff bonding events, holiday parties and corporate meetings
09/2007 to Current Registered Dental Assistant Helping Hands Of Middle And West Tennessee | Jackson, TN,
  • Registered by State of Massachusetts
  • Took leadership role in implementation and training on all new software,
  • Creation of Company standards of practice (business operations policies)
  • Scheduled appointments for new and existing patients, factoring in provider availability and scheduling loads in addition to business goals
  • Helped dentists complete routine and advanced procedures by preparing patients and instruments for expected needs
Education
Expected in 08/2013 Bachelor of Science | Psychology Worcester State University, Worcester, MA GPA:
Skills
  • Staff Recruitment & Retention
  • Orientation & Onboarding
  • Performance Management
  • Organizational Development
  • Policies & Procedures Manual
  • Experience in Human Resources
  • Professional Demeanor
  • Client Relations
  • Team building & Supervision
  • Business Operations

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Resume Overview

School Attended
  • Worcester State University
Job Titles Held:
  • Regional Manager of Operations
  • Regional Manager
  • Registered Dental Assistant
Degrees
  • Bachelor of Science