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Regional Manager of Operations Resume Example

Resume Score: 80%

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REGIONAL MANAGER OF OPERATIONS
Professional Summary

Seeking a challenging and rewarding human resource position in a growing organization, which will benefit from thirteen years of experience in employee training, systems and protocol implementation, employee and customer satisfaction. Eager to pursue a role where the perfect blend of experience and enhanced skills can help in maximizing the profit of the company, retention and mentorship of the team as well as personal growth.

Work History
Regional Manager of OperationsMar 2019 - Current
North American Dental GroupNew Castle, PA
  • Successfully led Innovate Dental team through transition of company merger with North American Dental Group
  • Created positive, ethical and respectful work environment by blending NADG and Innovate Dental company culture through its mission, vision and Core Values
  • Ensured effective execution of operational standards, including compliance with established company policies, procedures, OSHA and government regulations
  • Provided leadership and guidance to office teams ensuring excellence in patient service, operational and financial results
  • Hired, developed and retained high performance teams through training/education, coaching, expectation setting and accountability
  • Led targeted training programs to educate staff on product benefits, service capabilities and implementation of new software
  • Made effective decisions and achieved budgeted expectations through access to care initiatives, managing controllable expenses, and leading teams to provide exceptional service
  • Identified opportunities within region to create improvement action plans to address gaps through people, performance and process improvements
  • Worked collaboratively and ensured consistent communication of all challenges and needs to executive team and employees
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with compliance teams
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees
  • Collaborated with senior management and performed helpful tasks, including benefits analysis, corrective action planning and big-picture data capturing
Regional ManagerFeb 2014 - Current
Innovate DentalLeicester, MA
  • Aided in vetting and acquisition of two dental practices and overhauled new practices to align policies, procedures and Core Values
  • Implementation of new standards of practice (business operation policies) for new business acquisitions
  • Promoted employee buy-in of organizational objectives by conducting orientations of new team members and regular meetings for established employees
  • Developed and posted vacancy announcements by leveraging online recruitment tools to attract highly-qualified candidates and develop robust talent pool
  • Interviewed, hired and onboarded acquired and newly hired team members (training on new software, mentorship on patient experience, building culture)
  • Organized new employee orientation schedules for all new hires
  • Performed staff evaluations and helped build growth plansfor employees looking to further their career as well as providing performance feedback, appraisals, and corrective actions
  • Maintained employee and patient records as well as company compliance to meet requirements of OSHA, HIPPA, local, state and federal laws, in addition to establishing organizational standards.
  • Managed A/R, A/P, financial arrangements, payroll and employee benefits
  • Managed patient and employee schedules and oversaw daily operations of company with 25-30 team members and 4,000 patients across three practices
  • Managed offices within budget guidelines to include clerical and auxiliary supply purchases, equipment upgrades, labs and labor costs
  • Reviewed and responded to patient and employee issues in timely and professional manner
  • Facilitated staff bonding events, holiday parties and corporate meetings
  • Served as representative in various civic and community functions to further enhance company image and develop additional business
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
  • Led meetings and presentations within company
  • Conducted annual salary surveys and developed, analyzed and updated company salary budge
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management
Registered Dental AssistantSep 2007 - Current
Innovate DentalLeicester, MA
  • Registered by State of Massachusetts
  • Took leadership role in implementation and training on all new software,
  • Creation of Company standards of practice (business operations policies)
  • Scheduled appointments for new and existing patients, factoring in provider availability and scheduling loads in addition to business goals
  • Helped dentists complete routine and advanced procedures by preparing patients and instruments for expected needs
Education
Bachelor of Science: PsychologyAug 2013
Worcester State UniversityWorcester, MA
Skills
  • Staff Recruitment & Retention
  • Orientation & Onboarding
  • Performance Management
  • Organizational Development
  • Policies & Procedures Manual
  • Experience in Human Resources
  • Professional Demeanor
  • Client Relations
  • Team building & Supervision
  • Business Operations
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • North American Dental Group
  • Innovate Dental

School Attended

  • Worcester State University

Job Titles Held:

  • Regional Manager of Operations
  • Regional Manager
  • Registered Dental Assistant

Degrees

  • Bachelor of Science : Psychology Aug 2013

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