Regional Manager Of Operations Resume Example Heartland Dental

REGIONAL MANAGER OF OPERATIONS

Professional Summary

Seeking a challenging and rewarding human resource position in a growing organization, which will benefit from thirteen years of experience in employee training, systems and protocol implementation, employee and customer satisfaction. Eager to pursue a role where the perfect blend of experience and enhanced skills can help in maximizing the profit of the company, retention and mentorship of the team as well as personal growth.

Work History

Regional Manager of OperationsMar 2019 - Current
Heartland DentalDecatur , GA

Successfully led Innovate Dental team through transition of company merger with North American Dental Group
Created positive, ethical and respectful work environment by blending NADG and Innovate Dental company culture through its mission, vision and Core Values
Ensured effective execution of operational standards, including compliance with established company policies, procedures, OSHA and government regulations
Provided leadership and guidance to office teams ensuring excellence in patient service, operational and financial results
Hired, developed and retained high performance teams through training/education, coaching, expectation setting and accountability
Led targeted training programs to educate staff on product benefits, service capabilities and implementation of new software
Made effective decisions and achieved budgeted expectations through access to care initiatives, managing controllable expenses, and leading teams to provide exceptional service
Identified opportunities within region to create improvement action plans to address gaps through people, performance and process improvements
Worked collaboratively and ensured consistent communication of all challenges and needs to executive team and employees
Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with compliance teams
Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances
Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees
Collaborated with senior management and performed helpful tasks, including benefits analysis, corrective action planning and big-picture data capturing

Regional ManagerFeb 2014 - Current
Rollins, IncCincinnati , OH

Aided in vetting and acquisition of two dental practices and overhauled new practices to align policies, procedures and Core Values
Implementation of new standards of practice (business operation policies) for new business acquisitions
Promoted employee buy-in of organizational objectives by conducting orientations of new team members and regular meetings for established employees
Developed and posted vacancy announcements by leveraging online recruitment tools to attract highly-qualified candidates and develop robust talent pool
Interviewed, hired and onboarded acquired and newly hired team members (training on new software, mentorship on patient experience, building culture)
Organized new employee orientation schedules for all new hires
Performed staff evaluations and helped build growth plans for employees looking to further their career as well as providing performance feedback, appraisals, and corrective actions
Maintained employee and patient records as well as company compliance to meet requirements of OSHA, HIPPA, local, state and federal laws, in addition to establishing organizational standards.
Managed A/R, A/P, financial arrangements, payroll and employee benefits
Managed patient and employee schedules and oversaw daily operations of company with 25-30 team members and 4,000 patients across three practices
Managed offices within budget guidelines to include clerical and auxiliary supply purchases, equipment upgrades, labs and labor costs
Reviewed and responded to patient and employee issues in timely and professional manner
Facilitated staff bonding events, holiday parties and corporate meetings
Served as representative in various civic and community functions to further enhance company image and develop additional business
Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
Led meetings and presentations within company
Conducted annual salary surveys and developed, analyzed and updated company salary budge
Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management

Registered Dental AssistantSep 2007 - Current
Dental Care AllianceOxon Hill , MD

Registered by State of Massachusetts
Took leadership role in implementation and training on all new software,
Creation of Company standards of practice (business operations policies)
Scheduled appointments for new and existing patients, factoring in provider availability and scheduling loads in addition to business goals
Helped dentists complete routine and advanced procedures by preparing patients and instruments for expected needs

Education

Bachelor of Science: PsychologyAug 2013
Worcester State UniversityCity, State

Skills

Staff Recruitment & Retention
Orientation & Onboarding
Performance Management
Organizational Development
Policies & Procedures Manual

Experience in Human Resources
Professional Demeanor
Client Relations
Team building & Supervision
Business Operations

Resume Overview

School Attended

Worcester State University

Job Titles Held:

Regional Manager of Operations
Regional Manager
Registered Dental Assistant

Degrees

Bachelor of Science : Psychology Aug 2013

Regional Manager of Operations Resume Example

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