Regional Manager resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Regional Manager offering outstanding presentation, communication, sales, and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial and client focused attitude. Creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Ready to apply 15 years of experience and leadership abilities.
Skills
Leadership/communication skills
Teamwork and Collaboration
Employee relations
New product delivery
Self-motivated
Budgeting expertise
Customer-oriented
Verbal and Written Communication
Team Leadership
Problem Resolution
Goal Setting
Recruitment and Hiring
Initiated Reward and Recognition program which resulted in leading the Region in Emerald Cards, POM,
Second Looks, New Clients, and 7216 Consent.
Developed WIFM sales boot camp resulting in company high sales for Peace Of Mind and Tax Identity Shield
Created client service strategies which resulted in Company leading Client Experience Surveys for client referral and client retention
Plus Product sales SME
Workday rollout Captain
Spearheaded new Professional Development program which increased retention of High Performing Associates.
Certified Instructor for 4 Disciplines of Execution
Experience
Regional Manager, 11/2019 to 09/2022 Gates, Hudson And Associates Inc. – Suitland, MD,
Handled human resource concerns and established plans to handle issues consistently and efficiently.
Minimized turnover through effective training and employee engagement programs.
Managed staff to optimize brand expansion initiative productivity.
Mentored and trained 6 High Performing RM's
Cultivated and maintained solid partner relationships to drive mutually beneficial collaboration and bottom-line profits.
Executed day-to-day operational activities for regional business bringing in $27M in yearly revenue.
Reduced financial discrepancies by managing P&L to remain under budget with on-time project completion.
Penetrated new markets by investigating competitor products, services and trends.
Aligned procedures and protocols with changing business demands.
Oversaw development of organization's network and established relationships with community stakeholders.
Hired talented, trainable team members and drove new business strategies to grow revenues.
Implemented change management and distributor network restructuring strategies, identifying underperforming locations as targets for acquisition.
Transformed region from negative returns to 42% profit.
District Manager, 06/2007 to 11/2019 Mazda North America – Phoenix, AZ,
Generated new business through growing and developing my staff in the field of Marketing
Developed and directed sales strategy for execution of products that became #1 in the Region place 11 months after launch
Supervised 23 Multi-Unit Manager's, 188 Tax Professionals, 44 CSP's, and managed all performance metrics within Louisiana territory.
Oversaw quality of operations of 46 locations throughout Louisiana region.
Strategized business operations, merchandising strategies and personnel moves.
Drove district growth through program quality, sales initiatives and customer service.
Worked with direct reports to develop and implement action plans, improving operating results.
Drove virtual and customer interface utilizing technology, enhancing value and service.
Performed research to maintain knowledge of competition within district.
Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
Evaluated budget plans and current costs to project trends and recommend updates.
Reduced manager turnover rate by offering percentage of training through e-learning.
Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
Sales Rep, 12/1997 to 06/2007 Voya Financial Inc. – Oklahoma City, OK,
Accountable for Store Operations and Sales including overall customer satisfaction
Created new revenue streams through gathering product usage information from clients and expanding product lines to incorporate only the new products that they were utilizing
Generated new business through cold call selling as well as the utilization of lead generating materials which resulted in me being inducted into the Million Dollar club and the Multi Million Dollar club
Strengthened company's business by leading implementation of 3 new product lines that were first to market
Spearheaded the launch of a partnership program that allowed our clients to get discounts at certain vendors for utilizing our products.
5 time Pinnacle award winner
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Contacted new and existing customers to outline benefits of products.
Fostered relationships with customers to expand customer base and retain business.
Demonstrated product features to align with customer needs.
Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
Store Manager, 05/1996 to 12/1997 Riebes Auto Parts Llc – Marysville, CA,
Accountable for inventory, and inside sales including overall customer satisfaction
Grew Market share by 20% through consistent service in a store that had seen a 10% drop in market share over
the previous 3 years
Increased profits by 20% in one year through restructure of service/ price perception gap.
Education and Training
High School Diploma: Business Management, Expected in 05/1993 LW Higgins High School - New Orleans, LA GPA:
Member of Leadership Club, GPA: 3
National Honor Society Recipient
Captain of Baseball Team
Catcher for LW Higgins Hurricanes, 1990 to 1993
: Business Management, Expected in Delgado Community College - New Orleans, LA GPA:
Activities and Honors
Marrero, LA, USA
Member of National Honor Society
Member of 4H Club
Member of Who's who among High School Students
3.5 GPA
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