Regional Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Driven leader with 6 years of experience in business planning and oversight. Expert at coordinating retail activities, creating policies and procedures. An outgoing and enthusiastic leader able to manage and motivate various types of employees.

  • Product and service knowledge
  • Territory sales
  • Inside and outside sales
  • Sales closing
  • Staff supervision
  • Trend forecasting
  • Performance improvements
  • Inventory management
  • Supervision and training
  • Employee scheduling
  • Training and coaching
  • Vendor relationships
  • P&l management
Regional Manager, 09/2019 to Current
Airgas IncSouth Plainfield, NJ,
  • Devised marketing, sales and customer promotions to work alongside national plans.
  • Developed and managed regional sales program and market operations.
  • Realigned procedures and daily protocols with changing business demands.
  • Audited location sales performance and data trends to improve underperforming areas.
  • Maximized branch revenue by optimizing daily operations.
  • Expedited resolutions to correct customer problems and complaints.
  • Mentored and trained staff to define and exceed field sales objectives.
  • Developed and implemented clear policies and procedures covering 3 locations spread across Louisiana and Texas area.
  • Reduced financial discrepancies by managing P&L to remain under budget with on-time project completion.
  • Trained regional general managers on methodology and processes to support contract retention and reselling.
  • Minimized turnover through effective training and employee engagement programs.
  • Oversaw inventory purchases and sales contracts to keep records current and compliant.
  • Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues.
General Manager, 04/2016 to 09/2019
Cargill, Inc.Albany, NY,
  • Encouraged, trained and disciplined employees to maximize performance.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Designed sales and service strategies to improve revenue and retention.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Motivated and led team members to work together to achieve targets.
  • Consistently complied with company policies and government regulations.
  • Saved costs by managing shrink processes and inventory levels for corrective action planning.
  • Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Managed scheduling for 8 employees to ensure optimal productivity.
  • Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
  • Developed 1 internal candidate for general management promotion opportunity.
Manager-in-Training, 05/2014 to 04/2016
Advance Auto PartsFrankfort, KY,
  • Continually met or exceeded goals set by management.
  • Supported General Manager with administrative duties including inventory control and payroll.
  • Quickly responded to customer service issues and inquiries.
  • Increased professional knowledge and training to remain focused on long term objectives.
  • Rescued endangered accounts by turning around negative customer experiences.
  • Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Increased overall team efficiency and productivity.
  • Met with each associate to establish realistic monthly sales goals.
  • Handled over $10,000 in funds each day in fast-paced retail environment.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Cross-trained in every store role to maximize operational knowledge.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
  • Managed day-to-day operations, including supervision and assignment delegation for 8-member team.
  • Ran daily reports to assess performance and make proactive adjustments.
Sales Representative, 03/2013 to 05/2014
Breg, Inc.Toledo, OH,
  • Prepared and processed contracts and order forms for new and existing customers.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Planned and followed through with inventory management for each store.
  • Built positive and productive customer connections to drive consistent sales.
  • Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Created and implemented store displays, promoting sales and growth.
  • Provided support and empathy while succeeding in competitive sales environment.
  • Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
  • Expanded new business, implementing effective networking strategies.
  • Thoroughly researched wheel and tire products to enhance knowledge of product market and competitors.
  • Ensured effective customer communication to maintain customer satisfaction and loyalty.
  • Recommended accessories and delivered details regarding latest promotions to increase sales.
  • Delivered products to customers in timely manner.
  • Generated sales by executing complete sales cycle process from prospecting through contract negotiations and close.
Education and Training
High School Diploma: , Expected in 05/2005
Buffalo High School - Buffalo, MO
Activities and Honors

*Rookie salesman of the year 2013

*Rookie manager of the year 2016

*Keeping the culture award 2016 and 2017

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Resume Overview

School Attended
  • Buffalo High School
Job Titles Held:
  • Regional Manager
  • General Manager
  • Manager-in-Training
  • Sales Representative
  • High School Diploma