Regional Manager with a Masters of Science in Occupational Therapy and 19 years of experience in healthcare. Responsible for six outpatient pediatric clinics specializing in the use of cranial orthotics. Extensive experience in developing and managing clinical staff, establishing policy and procedures to ensure high quality care and working directly with the executive team (should I put CFO and CEO) analyzing profitability and efficiency.
Graduated Summa Cum Laude with a Masters of Science in Occupational Therapy as well as Bachelors of Science in Rehabilitation Counseling.
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Promoted to Regional Manager. Responsible for 6 clinics working directly with both center managers and corporate management team. Responsibilities include.
-Carefully selecting, developing and retaining qualified center managers with a strong emphasis on providing management training and guidance to grow their management skills
- Oraganize and lead monthly management meetings with 15-20 team members present.
- Organize and develop all aspects of yearly Center Manager's Conference's including development of meeting agenda and presenting of all material, development of all written materials and "take-aways" for a two and a half day conference for 13 center manager's.
- Development and implementation of clinic procedures. Assess effectiveness and determine needed changes to existing procedures patient care procedures and procedural changes for effectiveness.
- Correspond with operations staff to ensure key client deliverables and revenue goals are met.
- Complete the performance evaluations for all clinic manager's in my region
- Review and approve employee performance evaluations for all center employees in my region.
Promoted and given the additional responsibility of managing the Paramus New Jersey location as well as being promoted to a Lead Manager position. As manager of the Paramus Center I was responsible for direct management of 11 team members as well as being responsible for all aspects of clinic functioning in the highest volume center in the company. Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed, responsible for maintaining the highest quality care and ensured that company protocol and procedures were adhered to. As lead manager I was a direct resource for 6 center managers working to develop their management skills, provide support for all clinical and personnel issues. Met with each manager on a monthly basis with a focus on helping them to identify and reach their own growth goals as a manager and their center goals including assessing progress towards monthly revenue goals and determining needed adjustment to reach those goals.
Continued to be responsible for the management of the Madison Center while being promoted to Clinical Auditor. Conducted annual audits of 9 Cranial Technologies Centers and assessing all aspects of clinic functioning including clinical outcomes, assessing center manager's effectiveness and style, employee skills and level of functioning, level of customer service, adherence to company policies and procedures and clinic appearance.
Originally hired as a Managing Clinician where I provided direct patient care for all patients in treatment as well as the management of the Madison Connecticut Center. Initially was responsible for direct management of one employee which grew to a staff of seven team members. Represented our company and our product for 10 years attending a weekly pediatric cranialfacial clinic at Yale New Haven Hospital with world recognized cranialfacial and neurosurgeons. Was directly responsible for maintaining a positive relationship between the surgeons and our company ultimately growing the Yale Cranialfacial Group to our number one referral source.
Worked as an independent contractor providing school based therapy in an elementary school setting. Treated a variety of diagnosis including, but not limited to, fine and gross motor deficits, autism, cerebral palsy, visual perceptual disorders, and Attention Deficit Disorder. Responsible for the development of Individualized Education Plans, establishing short and long term goals, attended planning meetings where I worked collaboratively with speech therapists, physical therapists and parents to best meet the child's needs.
Promoted to Director of Occupational Therapy. Responsible for hiring, training and supervision of clinical staff. Held weekly staff meetings determining current caseloads, status of patient progress and made necessary changes based on patient needs and available clinical staff. Worked collaboratively with the Director of Physical Therapy to provide highest level of to patients.
Worked as a staff occupational therapist providing occupational therapy to a wide variety of diagnosis and populations including adult hand therapy, pediatric outpatient occupational therapy, and home health. Responsible for patient evaluation, establishing of long and short term goals, and documentation.
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