regional manager resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Sales and marketing strategies
  • Operational management
  • International relations
  • Safety protocol
  • Sales planning
  • Customer and vendor relations
  • Project management
  • Strategic development
  • Staff supervision
  • Strategic planning
  • Recordkeeping compliance
  • New business development
01/2020 to 06/2020
Regional Manager Caci International Inc. Goodfellow Air Force Base, TX,
  • Developed and managed regional sales program and market operations.
  • Analyzed regional market trends to discover new opportunities for growth.
  • Realigned procedures and daily protocols with changing business demands.
  • Expedited resolutions to correct customer problems and complaints.
  • Maximized branch revenue by optimizing daily operations.
  • Mentored and trained staff to define and exceed field sales objectives.
  • Managed business expansion, revenue development and market gains.
  • Trained regional general managers on methodology and processes to support contract retention and reselling.
  • Strengthened product branding initiatives by successfully implementing creative marketing strategies to maximize outreach and brand messaging.
  • Penetrated new markets by investigating competitor products, services and trends.
  • Minimized turnover through effective training and employee engagement programs.
  • Identified optimal locations, dealers and investors to engage product sales for continuous brand expansion.
  • Managed diverse administrative, financial and documentation requirements.
  • Created interview questionnaires, job descriptions and advertisements, pre-screening protocols, and post-interview assessments.
  • Optimized processes by training employees to apply industry best practices and observe all protocols.
  • Supported human resources, controlling resume flow within applicant tracking system.
  • Efficiently managed a total of 12 stores in Arkansas and Texas.
12/2018 to 01/2020
Registered Medical Assistant Dean Health Freeport, IL,
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Scheduled appointments for patients via phone and in person.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Educated patients about medications, procedures and physician's instructions.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Prepared, reviewed and submitted patient statements to determine factual accuracy.
  • Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Sterilized medical instruments to streamline procedural use.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Organized charts, documents and supplies to maintain team efficiency.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
  • Troubleshot malfunctioning equipment and test systems to maintain testing accuracy.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
  • Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs.
  • Reviewed treatment sheets for consistency, completeness and accuracy.
  • Evaluated and reported current equipment inventory to appropriate sources.
  • Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care.
  • Processed and produced ER, OR and portable x-ray information to assist diagnosis.
  • Assisted with technical treatments and entered information within patient records and charts.
  • Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Requested scripts from doctors and verified insurance and coding.
  • Sterilized medical equipment after each procedure.
  • Performed imaging, transcription and verifying tasks to keep office workflows running smoothly.
  • Performed routine tests such as urine dip stick, vision and hearing tests.
  • Followed all principles of asepsis and infection control to meet patient safety guidelines.
  • Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
  • Maintained clean and organized work area with adequate supplies and reagents.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
  • Positioned patients for optimal comfort prior to procedures.
  • Acted as liaison between physician and patient, answering questions and delivering test results.
  • Trained patients on how to properly operate medical equipment.
  • Communicated with patients by phone and via written correspondence.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Coordinated and executed medical waste disposal according to governmental and organizational standards.
  • Prepared prescription refill requests on behalf of physician to prevent lags.
  • Measured patient peak flows to improve workflow efficiency.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
05/2009 to 08/2018
Office Manager Steelseries Chicago, IL,
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Increased office organization by developing filing system and customer database protocols.
  • Interviewed, onboarded, developed and oversaw daily activities of [Number] clerical and administrative office personnel.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Prioritized project components and organized scopes.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Oversaw office inventory and timely reordering of supplies.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Generated financial reports for management review.
  • Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand.
  • Planned for major business changes, including system conversions and office moves.
  • Managed office inventory and placed new supply orders.
  • Greeted visitors promptly and directed to correct locations.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
03/2007 to 01/2009
Assistant Store Manager J&P Cycles Anamosa, IA,
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
Education and Training
Expected in to to
Registered Medical Assistant :
Petra - Fayetteville , AR

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Resume Overview

School Attended

  • Petra

Job Titles Held:

  • Regional Manager
  • Registered Medical Assistant
  • Office Manager
  • Assistant Store Manager


  • Registered Medical Assistant

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