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Regional Manager Resume Example

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REGIONAL MANAGER
Summary

Profile: Operations Manager with multiple areas of expertise in Supply Chain, logistics, parts and asset inventories, financial planning, revenue growth, P&L, and multi-client working relationships with a demonstrated ability to deliver in deadline driven environments. I have proven skills in customer service, training, LEAN processes, leadership, decision making, time management, team building, problem solving, communication, organization and human relations.

Skills
  • Operational management
  • Supply Chain Management
  • Project management
  • Staff development
  • Process improvement- Lean processes
  • Inventory management
  • Customer service
  • Organization
  • Team building
  • Safety processes
Experience
05/2018 to 01/2020
Regional ManagerCompany Name － City, State
  • Managed twenty-seven Service Centers and Field Repair Technicians in the repair of advanced therapeutic medical equipment.
  • Responsible for asset repair, parts and inventory management, logistics, quality control, safety, audits and compliance, counseling and training, SAP documentation and new product installations.
  • Improved processes for parts management which included inventories and parts consumption
  • Lowered transportation expenses by process improvement
  • Lowered aging assets in repair
  • Developed reports to view status of work orders and compliance in preventative maintenance
  • Created OJT process for new hires
  • Lowered OT % through utility management
  • Completed six Field Actions in 2019 on a total of 2600 bed
  • Zero audit deficiencies.
  • Expedited resolutions to correct customer problems and complaints.
  • Mentored and trained staff to define and exceed field repair objectives.
  • Handled human resource concerns and established plans to handle issues consistently and efficiently.
04/2011 to 05/2018
Service SupervisorCompany Name － City, State
  • Manage operations in multiple Service Centers that supports advanced therapeutic medical equipment.
  • Responsible for achieving company goals/standards and maintain optimal customer service.
  • Duties include Supply Chain Management, dispatching work assignments, fleet management, logistics, inventory control, vendor management, building relationships with clients, assisting sales department with in-services and trainings, audits and compliance, P&L, quality control, record keeping, employee training and counseling.
  • Exceeded targets in all SCORECARD METRICS. These consist of product placements, revenue, delivery/pickup hours, need by attainment, product failure, branch ready, overtime, and safety.
  • Supported average of 235 monthly placements
  • Generated revenue of 3.7 million exceeding quota by 19%.
  • Used as a Pilot Location and rollout for new parts replenishment/ordering system.
  • Used as a Pilot site for cleaning, QC and delivery of Patient Handling Devices
  • Passed ACHC Accreditation with zero deficiencies.
  • Zero LDWI/Accidents
  • Member of Kaizen Event Team to improve Service Centers processes and implement lean initiatives.
  • Chosen to assist in training of new M3 operating systems for the Southeast territory and used as a first point of contact to resolve M3 issues.
  • Delivered exceptional customer service and handled all inquiries and complaints.
  • Performed site evaluations, customer surveys and team audits.
04/2002 to 05/2009
Operations Site ManagerCompany Name － City, State
  • Effectively managed all account operations including personnel, equipment, service vendors and operational systems at client's facility.
  • Operations consist of the outsourcing of office and document solutions, mail/copy centers, scanning/imaging, shipping/receiving, fleet management, receptionists, and courier services.
  • Duties include developing and maintaining a positive working relationship with clients, training, guiding and supervising all Customer Service Operators, coordinating account production activities to meet all Service Level Agreements, assist with the development and managing of Standard Operating Procedures, identify opportunities with existing accounts for revenue growth, and manage P&L.
  • Received 100% above average rating in client satisfaction surveys by developing and maintaining solid working relationships with clients.
  • Increased account revenue 26% by identifying and implementing opportunities for added services.
  • 100% rating meeting all Service Level Agreements by coordinating account production activities and establishing Standard Operating Procedures.
  • Awarded the “Hometown Hero Customer Vision Award” for proven excellence in customer service.
  • Saved client $50,000 in operation costs and office expenditures by implementing much needed controls in shipping schedules, mail processes and supplies.
  • Maintained safe work environment with zero accidents or lost work days.
  • Managed daily work assignments by delegating tasks and monitoring progress.
  • Established work schedules and assignments for employees so that each area was properly staffed at all times.
  • Organized and participated in monthly on-site meetings with key contacts.
Education and Training
Bachelor of Science: MarketingStockton College of NJ － City, State
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Resume Overview

School Attended

  • Stockton College of NJ

Job Titles Held:

  • Regional Manager
  • Service Supervisor
  • Operations Site Manager

Degrees

  • Bachelor of Science : Marketing

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