LiveCareer-Resume
Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
Regional Manager, -
Cisco Systems, Inc. Cambridge, MA,
  • In the Upgrade Center and has currently been with Cerner for 14 years.
  • Throughout her 14 years Claire started out as a Care Documentation & Orders Management Delivery Consultant for 4 years, and was a key leader in establishing Upgrade Center methodology and streamlining the process for both the Delivery and the Engagement Management teams.
  • Claire was then moved to the Engagement Owner role and was an Engagement Owner for 4 years.
  • Claire was key leader for establishing for the Upgrade Center Methodology for CareAware/iBus Upgrades.
  • Claire has managed over 50 plus multi platform upgrades for complex clients.
  • Claire then moved to the manager role within the Upgrade Center managing Engagement Controllers.
  • This allowed for the opportunity to build and define team structure and daily process as well as grow and define the Upgrade Center Managed Services Business.
  • Claire managed Engagement Controllers for 4 years, Claire has worked across organizations worked across organizations for new platform on boarding and to better build and define day to day operations for the Upgrade Center.
  • Today Claire manages a team of 7 Engagement Owners., Managed a team of 6-12 Engagement controllers.
  • Manage and support Upgrade Center Managed Services clients.
  • Define and establish Engagement controller day to day operations.
  • Reporting.
  • Tools.
  • Capacity Planning.
  • Role Career Growth.
  • Managed a team of 7 Engagement Owners.
  • Run large complex Multi platform projects.
  • Oversee day to day team.
  • Managed over 30 plus people.
  • Lead and Manage 7 plus Upgrade Center Managed Services Client.
  • Own client relationship, manage drive Upgrade strategy and escalations.
  • Establish and create the Upgrade Methodology and processes for Fetalink upgrades.
  • This was a new platform and brought in additional business for the Upgrade Center.
  • Established and created the Upgrade Methodology and processes for Clairvia upgrades.
  • Establish and create the Upgrade Methodology and processes for Cerner Retail upgrades.
  • Worked across organizations for new platform on boarding and day to day operations for the Upgrade Center.
  • Lead and complete Upgrade planning and readiness for 70 plus clients.
  • Review and create timeline.
  • Review and define project readiness and requirements.
  • Identify project risks prior to engagement.
  • Work closely with Upgrade Center Sales as contracts are signed.
  • Engage and lead calls with clients on Upgrade Center processes and detail out Upgrade project requirements, expectations and resources.
Engagement Owner, -
Iqvia Holdings Inc Albuquerque, NM,
  • Managed at over 50 plus complex Multi platform Upgrade Projects ranging from Millennium, Mpages, CareAware, Clairvia, and FetaLink.
  • Managed Spanish Global Millennium Upgrade.
  • Managed at least 20 plus associates per project.
  • Established and designed Upgrade Methodology for CareAware projects- starting from the ground up creating processes, documentation and training materials.
  • Established and created the Upgrade Methodology and processes for MPage upgrades.
  • Lead training for the Engagement Leaders for CareAware Upgrades due to the complexity and technical nature of these projects.
  • Mentor New Engagement Leaders as well as taught the EL On boarding class for Engagement Leaders new to the Upgrade Center.
  • Led and helped teach consulting Integration Architects for Consulting on Upgrade Methodology.
Delivery Consultant, -
Upgrade Center City, STATE,
  • Worked with over 57 clients during her time as a Delivery Consultant.
  • Solution Knowledge in Order Management and Physician & Nursing Documentation, and ePrescsribe,.
  • Additional experience in Powerchart, Powerchart Office, Pharmacy, FirstNet and INet, and minimal Laboratory.
  • Mentored new Delivery Consultants and taught the Approach to projects Training class for Delivery Consultants new to the Upgrade Center.
  • Established and designed Upgrade Methodology for ePrescribe- including creating documentation, processes and workflows for testing ePrescribe.
  • Established and designed Upgrade Methodology for CareMobile- including creating documentation, processes and workflows for testing CareMobile.
  • High level list of solutions, code levels, tools experience Understanding of specific workflows, client setup (academic, pediatric, integrated delivery network (IDN), multi-facility, UTC, acute-care, ambulatory, etc.) Assisted in build of … Assisted in design of / Designed … Conducted learning sessions on … Technical skills Member of any councils Iterative project experience Instrumental in helping your client exceed KPIs.
  • Or assisting with delivering a challenging integrated workflow.
  • OR being part of a LEAN project for your client and stating the results   Unique accomplishments within your solution (i.e.
  • Most complex scope, largest deployment, fastest timeline, etc.) Clinically Driven Revenue Cycle accomplishments relative to key RevCycle KPIs.
Education and Training
Bachelor of Science: Business Management, Expected in
-
- ,
GPA:
Status -
Bachelor of Science: Marketing Management, Expected in
-
Northwest Missouri State University - Maryville, MO
GPA:
Status -
Certifications
Cerner Solution Delivery Consultant Acute 2006 Cerner Delivery Consultant Acute Basic Certification 2008 Acute Care Venue Certification 2008 Acute Care Venue Advanced Certification 2009 Acute Care Venue 2nd Advanced Certification 2010 Crucial Conversations 2013 Targeted Selections 2013 Associate Manager Training 2015,

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Northwest Missouri State University

Job Titles Held:

  • Regional Manager
  • Engagement Owner
  • Delivery Consultant

Degrees

  • Bachelor of Science
  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: