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regional manager resume example with 12+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
MULTI-FACETED HEALTHCARE PROFESSIONAL

Forward-thinking Operations Manager and Physical Therapist with deep understanding of geriatric healthcare and settings, looking to highlight strengths in clinical program implementation and performance delivery. Decisive and hardworking leader proficient in data analysis, making proactive, insightful updates to procedures and clinical interventions. Prepared to leverage progressive healthcare experience with clinical program implementation in order to positively impact business operations and customer success.

Skills
  • Program/Plan Implementation
  • Data and KPI Analysis and Management
  • Collaberation and Retention
  • Coaching, Educating and Training
  • Critical Thinking
  • Regional Operational Leadership
  • Business Development and Planning
  • Audits and Quality Assurance
  • Relationship Building (Team and Customer)
  • Operational Oversight
Work History
12/2020 to Current Regional Manager Goodwill Of North Georgia | Bogart, GA,
  • Established and drive operational and clinical standards for 14 skilled nursing facilities and additional direct bill site with total book of business of 10 Million dollars annually.
  • Develop programs based on analyzed facility data trends and clinical outcomes in order to improve care and function to geriatric clients served.
  • Train, engage and mentor staff through coaching and feedback in order to build positive and high-functioning team that delivers results in challenging healthcare environment.
  • Work diligently to resolve unique and recurring complaints, promoting loyalty and retention, and enhancing operations with current customers.
  • Act as liaison between national operations and regional market to build and manage partnerships to promote mutual growth and establish programs and best practice.
  • Lead targeting training programs to educate Therapists, Physicians, Nursing and other ancillary care staff on product benefits and capabilities.
  • Supervise Program Managers to optimize customer and insurance company expectations, ensure compliance with State and Federal regulations concerning patient care, billing and documentation.
  • Perform task and program analysis to establish updates to workflows and teams to meet changing business needs and boost performance and KPIs.
10/2010 to 12/2020 Operations Consultant/Manager of Operations Good Shepherd | Manhattan, NY,
  • Implemented facility start-ups, completed trainings and coaching of new staff when new Physical Therapy department contracts were acquired.
  • Trained staff in use of EMR and software used for billing and documentation.
  • Instrumental in collaborating with clients to target issues and uncover methods that would increase operational efficiency and maximize profitability and client satisfaction.
  • Adapted quickly to changing project priorities and job specifications.
  • Monitored corporate policies and procedures, ensuring 100% compliance with State and Federal healthcare regulations concerning patient care and documentation, ICD-10 coding and billing.
  • Facilitated client meetings to disseminate information and collaborate.
  • Developed written documents and reports related to programs and operations.
  • Developed program plans, goals, objectives, and milestones for evaluating and measuring effectiveness of multi-disciplinary operations and clinical performance based on data analysis, insurance company and client expectations.
  • Quickly learned new skills and procedures, applying them to daily tasks thus improving efficiency and productivity throughout facility.
  • Developed complete business plans and operational strategies for new and existing business.
to Senior Program Director Omni Hotels | Chicago, IL,
  • Managed 1.2 Million dollars worth of business annually in Skilled Nursing setting.
  • Assured delivery of quality patient care through training and clinical consultations with Interdisciplinary Team.
  • Developed and implemented facility based Physical Therapy (Physiotherapy) out-patient program as means of responding to area need, resulting in mutual profitable venture.
to Director of Operations Rehabworks | City, STATE,
  • Provided clinical coaching to Rehabilitation staff; documentation training to employees to ensure documentation standards were met and denials were reduced; completed chart audits; identified and planned areas of program development to meet needs of facility.
  • Oversaw day-to-day production activities in accordance with business objectives
  • Assisted Regional Sales with calls to potential clients in order to build book of business.
  • Provided exceptional customer service, retaining 100% of customers during tenure.
Education
Expected in to to Master of Science | Physical Therapy; Bachelor of Health Science University of The Sciences, Philadelphia, PA GPA:
  • Research Project: The Effect of Activity on Reaction Time in the Elderly (Presentation at Pennsylvania Physical Therapy Conference 1993)
Licensure

Active Physical Therapy (Physiotherapy) Licensure in Massachusetts and Maine

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Resume Overview

School Attended

  • University of The Sciences

Job Titles Held:

  • Regional Manager
  • Operations Consultant/Manager of Operations
  • Senior Program Director
  • Director of Operations

Degrees

  • Master of Science

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