Extremely well-organized and hardworking with over 30 years of experience in food service/vending management. Customer service oriented and able to work with all levels of the work force. Ability to identify problem areas and increasing business revenue. Excel at managing multi-unit facilities.
Skill Highlights
Industry knowledge (vending & food service)
Serve Safe & Allergen Certified
Business operations organization
Sales development
Multi-unit Operation Management
Vendor sourcing & negotiations
Catering/Event management
Hiring and training
Education
Culver-Stockton CollegeCanton, MOExpected in ā ā: - GPA:
Core Accomplishments
Operations Management:
Currently manage 15 units in 4 states with over 100 total employees.
Handle all functions related to daily operations, profitability, staffing, account management, vendor services and customer satisfaction.
Professional Experience
Cisco Systems, Inc. - Regional Manager Palo Alto, CA, 2005 - Current
Directly oversee multiple food service accounts and trouble shoot units company wide
Set up company wide purchasing program for an $14 million dollar company and was responsible for all purchasing
Create food programs for all levels of food service
Responsible for all personnel issues including hiring for up to 22 units
Develop/implement standard operating procedures for all food service segments
Develop a variety of food service concepts including Smoke House Grill, Oodles and Oodles of Noodles, CMCO Cafe, etc.Ā
Develop standardized menus for the correctional segment
Utilize action stations in many of our units to increase participation, customer interaction and to drive unit sales
Consistently beat budget in top line sales and bottom line profits in all units
Hired, trained, and developed a manager that received the company wide Manager of the Year award
Food costs have decreased 11% company-wide due to purchasing and food programs I developed
Develop and implement management systems to assure success at all levels of operations
Operate the largest and most successful district in the company
Mitsubishi Electric Power Products, Inc - Sales Manager Suwanee, GA, 10/2002 - 11/2004
Total responsibility for the sales and marketing of a local vending company
In one year, business increased by approximately $800,000 in new business through my persistence
Mercy Hospital Medical Center - Manager of Food & Nutrition Services City, STATE, 07/1998 - 09/2002
Responsible for all retail food service operations including a: $40,000/week food court style cafeteria, Mercy Capital's "12th Street Deli", smaller off premise cafeteria, night and satellite food service operation, private dining lounge, all special functions and catering
Managed the entire vending operation for the hospital
Created the concept for Mercy Capital's "12th Street Deli," planned menu, and was responsible for complete start-up and maintenance
Responsible for all food production operations including patient services, outlying clinics & offices, all retail outlets, and catering
Planned menus, determined pricing, controlled labor and food costs and kept records of meals served, cash receipts and other pertinent data
Accountable for recipe standardization of all food recipes utilized in all areas
Worked with procurement department in purchasing of quality food items, supplies, utensils, and equipment needed
Ensured all supervisors and employees were in compliance with State and Hospital regulations
Developed work schedules, task instruction and procedures to maximize the use of human and material resources
Participated in management meetings as well as planned/conducted group meetings to instruct, inform, and respond to concerns
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