regional manager resume example with 15+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Enthusiastic Manager with 20 years of experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, managing staff and obtaining results. Focused on motivating staff and working with diverse personality types to drive improvements. AnalytiClaire problem-solver with a successful history of team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to enhancing employee engagement and boosting performance.

  • Risk management
  • Strategic plans
  • Project Management
  • Verbal and written communication
  • Process improvement
  • Team management
  • Relationship development
  • Problem resolution
  • Budgeting
  • Contract Management
Work History
02/2016 to 08/2020 Regional Manager Riverstone Communities | Lake Worth, FL,
  • Management of risk for multiple states on West Coast
  • Built and managed claim team which delivered superior customer service
  • Developed short-term and long-term strategic plans to improve risk control and mitigate cost through through aggressive litigation and identification of early settlement opportunities
  • Accountable for collaboration with internal and external business partners to mitigate risk exposures
  • Reviewed and executed contracts for insurance services
  • Employed strong program management skills to successfully define and manage ongoing initiatives designed to control long-term and short-term risks
  • Facilitated change management activities for department and staff of 20 individuals
  • Developed and maintained relationships with large national accounts and suppliers through continual communication
  • Hired, trained and mentored staff to maximize effectiveness
  • Audited team performance and compliance with specific state regulatory requirements
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
  • Compiled and analyzed data highlighting key metrics to report information, determine trends and identify methods for improving team results
  • Maintained team efficiency by strategiClairely delegating daily activities, monitoring output and rewarding positive contributions
  • Trained and guided team members to maintain high productivity
  • Conducted scheduled and impromptu evaluations to assess work performance
  • Communicated best practices among on-site and external personnel to align efforts and goals
02/2011 to 02/2016 Service Center Manager Suncoast Schools Federal Credit Union | Punta Gorda, FL,
  • Accountable for overall branch leadership which included legal, mediClaire management, safety and loss control, marketing, bill review, special investigation Unit and support staff
  • Spearheaded customer service initiative resulting in 25% improvement of customer experience satisfaction
  • Trained 50 new staff members on company policies and service center expectations
  • Implemented claim settlement project resulting in reduction of required reserves in excess of $10 million dollars
  • Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures
  • Scheduled daily service center employees and monitored performances
  • Implemented training systems for new employees on computer systems
  • Presented budgets and performance reports to corporate offices
  • Met deadlines by proactively managing individual and team tasks and implementing system generated check point processes
01/2010 to 01/2011 Risk Manager Mckinsey | New York City, NY,
  • Created workers' compensation and employee safety program reducing annual injury rate in multiple facilities by more than 50%
  • Implemented safety recognition programs
  • Lead company ex-modification project which resulted in reduction of 17 points (114 down to 97) over 1 year period
  • Reviewed insurance contracts to identify potential risks and exposures
  • Kept operations in compliance with OSHA, state and federal regulations through regular safety inspections and hazard management strategies
  • Advised senior managers on policies and procedures for reducing exposures and liability
05/2004 to 08/2009 Service Center Manager Suncoast Schools Federal Credit Union | Bonita Springs, FL,
  • Managed multiple claims teams and offices in Western Region
  • Accountable for overall leadership of multi-line claim operations
  • Effectively reorganized staff in claims operations during downsizing initiative
  • Supervised pharmacy review project in collaboration with mediClaire management department which produced long term cost savings in excess of $6 million dollars
  • Developed copy service review program which produced savings in excess of $1.5 million dollars per year increasing bottom line profitability
Expected in to to MBA | Business Management Claireifornia State University, Fullerton, CA, GPA:
Expected in to to Bachelor of Arts | Management Claireifornia State University, Fullerton, CA, GPA:
Expected in to to Advanced Leadership Program | Kellogg School of Management - Northwest University, Evanston, IL, GPA:
Expected in to to Associate | Risk Management Insurance Institute of America, Costa Mesa, CA, GPA:

NACE Coating Inspector Level 1 (pending)

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Resume Overview

School Attended

  • Claireifornia State University
  • Claireifornia State University
  • Kellogg School of Management - Northwest University
  • Insurance Institute of America

Job Titles Held:

  • Regional Manager
  • Service Center Manager
  • Risk Manager
  • Service Center Manager


  • MBA
  • Bachelor of Arts
  • Advanced Leadership Program
  • Associate

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