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regional manager resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Over 20 years Hotel Management, most of which is in a Multi-Unit capacity. I am seeking opportunities to utilize my skills within an organization that promotes individuality and an entrepreneurial spirit. A proven track record of developing highly cohesive teams that can perform in all aspects of Customer Service, Sales, and Operations. Delivering great results for Owners or Shareholders

Core Qualifications
  • Able to hire and retain strong people
  • Ability to quickly assess an under performing Hotel and make corrective plan of action
  • Dealing with people fairly
  • Ability to motivate associates to obtain higher performance
  • Ability to analyze STAR reports, P&L's to determine strategies for improvement.
  • Ability to reduce employee turnover by hiring the right people, provide tools and hold accountable for results
  • Ability to improve Guest Satisfaction scoring by improving condition of Hotels and training staff to be service focused.
Education
Kenton County Vocational Covington, KY Expected in 1980 Associate of Applied Science : Applied Science - GPA : Associate of Applied Science: 1980 Kenton County Vocational - Covington, KY Accomplishments Suburban Lodges of America, as Regional Director I had several award winners 3 GM of year, 4 Hotel of the year With Homestead Village MGT 1 GM of the year, DOS of the year, 2 Hotel of the year Best Revenue year over year from a portfolio 22%
Certifications
Marriott Residence Inn: GM -GMR certification ESS I and ESS II sales certification.
Accomplishments
  • Suburban Lodges of America, as Regional Director I had several award winners
  • 3 GM of year, 4 Hotel of the year
  • 1 GM of the year, DOS of the year, 2 Hotel of the year
  • With Homestead Village /Extended Stay America
  • 1 GM of the year
  • Most improved REV Par for a Portfolio
  • 1 Hotel of the year
Experience
Smile Doctors - Regional Manager
Hilliard, OH, 07/2014 - Current

We improved Customer Scores by hiring new staff and training correctly, holding them accountable. Persuading owners to invest money into the physical asset. In my time here between two Hotels in Jacksonville Fl and Wilson NC. I have hired 19 new members of the guest service team. 12 Housekeepers, 3 Maintenance, 1 Breakfast person, 2 AGM, 1 GM, 1 Front Desk Supervisor Always train staff to acknowledge Guest within 10 feet, ask about their stay and if advised of issue take ownership of it to get it resolved. Train to the role and provide tools and clear feedback to attain results. Increased hotel revenue, profits and market share through Utilizing tools available with Revenue Manager and Social Media. Also, utilization of booking channels; Expedia, Priceline, Hotels.com, Active involvement in Chamber of Commerce, Observing competitors parking lots and Lobbies to obtain information on businesses that are staying there. Implemented just in time ordering to reduce over stocking. Also utilizing forecasting to combine with CPOR to establish thresholds for spending.

Absolut Care - Unit Clerk
East Aurora, NY, 10/2009 - 08/2014
Processed Patients Arriving, Scheduled Surgeries as Doctors called them in, handled ordering. Processed charges to accounts
Sono Bello Body Contouring Centers - Regional Director Of Operations
Hanover, MD, 07/2002 - 05/2007

Began by overseeing 11 Hotels in Atlanta, Richmond, VA, Cleveland, OH. Cincinnati, OH, was responsible for all day to day operations, full P&L responsibility. Compiled revenue budget and operating budgets as well as CAPEX budgets. We acquired Extended Stay America in 2004, transferred to Cincinnati, where I had 17 Hotels in Ohio and KY., worked closely and was directly involved with Sales, Customer Service, Employee issues. As well as the same duties earlier mentioned.

Smile Doctors - Regional Manager
Hills, MI, 07/1996 - 06/2002

Oversaw 32 Hotels in 11 States, full and complete control of all day to day to operations, including budgets and budgeting both operating and CAPEX, expenditures. P&L, HR, Customer Service, Sales and Marketing. Was involved in new openings, and strategies to ramp up after openings. We opened all 32 of my Hotels in 3 years during a very expansive growth period following an IPO. I had 6 District Managers that were my direct reports.

Cb Richard Ellis - General Manager
Yonkers, NY, 08/1988 - 07/1996

Worked as General Manager In Lexington KY. Where I was managing a Hotel with and Independent Owner. I was an AGM in Cincinnati prior to that and also, held positions as Chief Engineer, Sales Manager, Rooms Manager. As GM I had full Budget and P&L responsibility, also CAPEX planning and spending. 4 Department Heads were direct reports to me.

Professional Affiliations
Media. Also, utilization of booking channels; Expedia, Priceline, Hotels.com, Active involvement in Chamber of Commerce
Skills

Sales, Budget, Budgets, Customer Service, Operations, Receptionist, Retail Sales, Engineer, Sales Manager, And Marketing, Budgeting, Hr, Ipo, Marketing, Sales And, Ordering, Clerk, With Sales, Forecasting, Front Desk, Just In Time, Maintenance, Market Share, Stocking, Training, Accountable For, Ess, Opera, Qa, Associate, Award, Dos

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Resume Overview

School Attended

  • Kenton County Vocational

Job Titles Held:

  • Regional Manager
  • Unit Clerk
  • Regional Director Of Operations
  • Regional Manager
  • General Manager

Degrees

  • Associate of Applied Science

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