regional manager resume example with 20+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Forward-thinking Regional Manager with proven operations, sales and personnel management abilities. Equipped to drive business success with innovation and strategic approaches. Achievement-oriented, ambitious and influential leader with articulate communication skills and resourceful nature.
Skills
Operational management
Sales and marketing strategies
Microsoft Office
Mortgages and loans
Fair housing mandates
New construction
Knowledge of leasing and market conditions
Commercial property
Multi-family property management
Sales and marketing
Skilled multi-tasker
Problem resolution
Team building
Customer service
Conflict Resolution
Customer service best practices
Restaurant operations management
Hiring and training
Customer-oriented
Influencing and persuasive
Stable work history
Sales orientation
Revenue generation
Team building and motivation
Employee scheduling
Contract development and management
Lead generation
Key accounts and territory management
Brand management
Capital improvement planning
Systems and automation applications
Organization
Leadership
Critical thinking
Experience
12/2016 to CurrentRegional ManagerIn-Terminal Services | Saint Paul, MN,
Handled human resource concerns and established plans to handle issues consistently and efficiently.
Managed staff to optimize brand expansion initiative productivity.
Minimized turnover through effective training and employee engagement programs.
Analyzed regional market trends to discover new opportunities for growth.
Developed and implemented clear policies and procedures across multi-state area.
Executed day-to-day operational activities for regional business bringing in $72 Million in yearly revenue.
Mentored and guided general managers on proper processes and methodologies.
Improved individual location efficiency through effective leadership restructure.
Hired talented, trainable team members and drove new business strategies to grow revenues.
Aligned procedures and protocols with changing business demands.
Handled resident complaints and expedited maintenance requests.
Inspected properties regularly to identify deficiencies and schedule repairs.
Collected monthly assessments, rental fees, deposits and payments.
Updated tenant and unit information to keep current in housing database.
Coordinated general maintenance and repairs to keep facilities operational and attractive.
Solicited and analyzed bids for repairs, renovation and general maintenance.
Reviewed completed applications and assessed household information against file history and program regulations.
Maintained thorough, accurate and compliant records for internal and regulatory audits.
Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
Developed and managed highly skilled on-site staff through recruitment, training and motivation.
Oversaw budgeting process for assigned properties.
Created and updated marketing materials for department programs and properties.
Planned and conducted meetings to enable residents to voice concerns and provide forum for issues to be addressed.
Monitored and documented delinquencies and other forms of income.
Explained policies and reviewed documentation to obtain signatures.
Oversaw maintenance, appearance and performance of company vehicles.
11/1999 to CurrentGeneral ManagerCinemark | West Springfield, MA,
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Built and maintained loyal, long-term customer relationships through effective account management.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Scheduled and directed staff in daily work assignments to maximize productivity.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Updated computer systems with new pricing and daily food specials.
Assessed operational performance to measure compliance with regulatory, industry and brand standards.
Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
Performed opening and closing procedures each day.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Resolved problems or concerns to satisfaction of involved parties.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Mentored front of house personnel on company policies customer service techniques and professional communication.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
04/2010 to 12/2016Branch ManagerRepublic Financial | Greenville, SC,
Examined markets to inform customers on profitable purchases and financial opportunities.
Directed team members in authorizing loans and opening checking and savings accounts.
Processed and approved international and domestic wire transfers, cashed checks and posted deposits and withdrawals.
Explained benefits of various investment options to help customers fulfill personal investment goals.
Created sales action plans to consistently meet employee retention, profit, customer experience and lending goals.
Provided first-rate customer service by identifying and addressing customer concerns and inquiries.
Developed and implemented sales and marketing strategies to align with annual sales initiatives.
Delivered associate performance evaluations to determine merit increases and bonus amounts.
Developed annual branch business plan for maximum profitability and effectiveness.
Led banking tasks, business administration and financial decision-making to ensure first-class client services.
Articulated growth objectives and operating plans.
Established budgets and strategic business plans for daily operations.
Enhanced financial performance metrics by networking to create successful and sustainable relationships.
Education and Training
Expected in 06/1994 to to High School Diploma | Brown Deer High School, Brown Deer, WIGPA:
Expected in to to | BusinessMilwaukee Area Technical College, Milwaukee, WIGPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.