regional manager resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Forward thinking Regional Manager with a verifiable record of accomplishment spanning 13 years. Equipped to drive business success with innovation and strategic approaches. A team leader with success in guiding, coaching and motivating employees. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

  • Yeildstar and LRO
  • Yardi, Yardi Payscan
  • Operational management
  • Personnel oversight
  • Customer and vendor relations
  • Strategic planning
  • Project management
  • Rent Dynamics
  • J Turner Ratings Tracker and Survey Dashboard
  • Rent Cafe
  • RLL (Renter Legal Liability)
  • Onsite credit review
  • Business Intelligence (Real Page)
  • Microsoft Teams
  • Leonardo
Regional Manager, 06/2017 - Current
Sp Plus Corporation , MN,
  • Mentored and trained staff to define and exceed field objectives.
  • Attracted quality tenants and screened with standard checks to verify suitability for available apartments.
  • Followed strict budget guidelines for CapEx projects and day to day operational costs.
  • Maximized occupancy with strong marketing and resident retention activities.
  • Realigned procedures and daily protocols with changing business demands.
  • Successfully increased rent growth of 32% in my portfolio over a 1 year period.
  • Encouraged onsite team development through trainings and out of the office activities.
  • Helped develop confidence in my leaders to make decisions based on company guidelines and practices.
Sr. Community Manager, 05/2011 - 06/2017
Avalon Bay Merrifield, ,
  • Monitored lease and renewal rental rates with leadership recommendations for change implementation.
  • Performed regular inspections on all buildings, common areas and vacant units, identifying necessary repairs.
  • Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
  • Partnered with maintenance to ensure 50% of vacant apartments are ready at all times.
  • Improved NOI through rent growth and expense management.
  • Aided team during construction, interior renovations and property rehabilitation projects by handling onsite teams and the task at hand.
  • Oversaw repairs and enhancements by working closely with maintenance staff.
  • Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning.
Accounts Payable Specialist, 09/2009 - 05/2011
Aegion Corp Knoxville, TN,
  • Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
  • Addressed month-end closing functions for detailed reporting.
  • Handled high-volume invoice processing for Multifamily operation.
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
  • Prepared and updated vendor files, including tax and insurance information.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
Property Accountant, 03/2008 - 09/2009
Boise Property Management Phoenix, AZ,
  • Communicated with on-site and other property managers to complete pre-close and close activities, answered questions and facilitated timely completion of accounting processes.
  • Analyzed and reviewed bad debt reserves with property teams, made adjustments as necessary and analyzed lease commissions and tenant allowances.
  • Checked and reconciled accounts payable and receivable, maintained balance sheet accounts and prepared wires and transfers for monthly distributions through Escrow, Reserve and Operating accounts.
  • Guided and supported external auditors with year-end audits on selected properties and administered internal audits.
  • Oversaw full accounting cycle and prepared applicable financial statements.
Education and Training
Associate of Applied Science: Accounting, Expected in 05/2009
Holmes Community College - Goodman, MS
Status -
  • Certified Professional of Occupancy, CPO, NAHMA
  • Certified Fair Housing Compliance, FHC NAHMA
  • Certified Specialist in Housing Credit Management, SCHM, NAHMA
  • Certified Professional Manager Candidate (CPM)

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Resume Overview

School Attended

  • Holmes Community College

Job Titles Held:

  • Regional Manager
  • Sr. Community Manager
  • Accounts Payable Specialist
  • Property Accountant


  • Associate of Applied Science

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