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Professional Summary
Dedicated and driven Loss Prevention professional with a history of meeting and exceeding company goals through coaching, directing, and leading others. A leader with 30 years of retail Loss Prevention experience. Skilled in working under pressure, adapting to new situations. Challenges the team to grow the organizations brand, talent and bottomline profit.
Accomplishments
Successfully lead a team of 70 Loss Prevention associates.
Collaborated with team and developed new positions created to support development and growth. ( LP Specialist & District LP Specialist )
Developed staff to obtain next level positions including store operations, distribution, and ORC Investigations.
Consistently lead the organization in core role execution. 50% of the organizations external theft apprehensions were under my supervision and leadership. Minimal exposure to liability and negative impact to brand. Internal investigations was also a strong point with 35% of the organizations internal cases closed under my leadership.
Skills
Leadership
Loyalty
Emotional intelligence
Work ethic
Communication & Active Listening
Collaboration & Partnership
Analytical skills
Adaptability
Work History
04/2008 to 09/2021Regional Loss Prevention ManagerSpencer Gifts, Llc | Hagerstown, MD,
Supervised and lead 12 Loss Prevention executives, two Investigators, and 56 non-exempt Loss Prevention Associates.
Partnered and collaborated with regional executive partners, District Managers, and store teams in 127 locations across 5 states.
Collaborated with law enforcement to detain and prosecute organized retail groups targeting markets.
Chaired Company Safety Committee to drive execution of all company safety programs and initiatives.
Delivered training to all new executives and Loss Prevention personnel, both one-on-one, scheduled classes, and in group settings.
Lead team through responding to and addressing emergency situations such as safety hazards and threats to life or property. Utilized deescalating skills to support stores and provided direction to keep everyone safe.
Collaborated with law enforcement to report crime and suspicious activity.
07/2005 to 04/2008District Loss Prevention ManagerThe Tjx Companies, Inc. | Avon, IN,
Responsible for overseeing 13 locations.
Directed and coordinated company shrink and operational programs.
Achieved maximum results in both internal and external theft, while minimizing civil liability and safety issues.
Hired and developed store detectives for assigned markets.
Trained and developed store management and hourly associates on all loss prevention programs, policies, and company initiatives.
Partnered with District Operations Managers and store teams to create a culture of great customer service, shrink awareness, and operational disciplines that successfully reduced shrink.
10/1999 to 07/2005District Loss Prevention ManagerThe Tjx Companies, Inc. | Boise, ID,
Lead teams in 33 locations across multiple states. Directed and coordinated company shrink and operational programs.
Achieved maximum results through internal & external investigations, while minimizing civil liability and safety concerns.
Collaborated with law enforcement in investigating and solving theft and fraud cases.
Trained managers and store employees on policies & procedures that had a direct impact on inventory & operational shrink.
Partnered with District Managers and store teams creating a culture of great customer service that supported driving sales and shrink reduction.
07/1995 to 10/1999Field Asset Protection Team LeaderMervyn's Department Store | City, STATE,
Responsible for leading and supervising four exempt Field Asset Protection Team Leaders.
Supervised efforts and impact of 34 LP detectives as it relates to internal investigations, safety, merchandise protection, and shoplift apprehensions.
Minimized profit loss through implementation and execution of all company shortage reduction strategies. Responsible for recruiting, hiring, and developing all exempt and nonexempt associates.
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