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Regional Logistics Manager Resume Example

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REGIONAL LOGISTICS MANAGER
Professional Summary

Motivated Regional Logistics Manager focused on streamlining service procedures and maximizing team efficiency. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates effective judgment in balancing customer, employee and company objectives.

Skills
  • Team management
  • Training programs
  • Account management
  • Employee coaching
  • Team building
  • Profit and loss management
  • Transportation management systems
  • Project planning and scheduling
  • International supply chain and logistics across multiple countries
  • Relationship development
Work History
Regional Logistics Manager, 05/2018 to Current
TriMark South – Lewisville, TX
  • Support the Southern Region delivery network consisting of ten distribution centers and five hundred+ stores.
  • Consistently exceeding company and supply chain objectives within budget and time constraints.
  • Analyze operational performance and implement plans to attain organizational and financial goals.
  • Create policies and procedures to inform and educate personnel on logistics activities.
  • Manage cross-functional team in identifying and transitioning to new freight vendor to save 1.75 million annually.
  • Establish lasting relationships with clientele through effective issue resolution and negotiation, boosting business opportunities.
  • Lead and manage projects to support logistics efforts and plans.
  • Identify opportunities to reduce cost and improve productivity.
  • Conduct research on logistics operations, including literature reviews, interviews and site visits.
  • Key member of global distribution operations team that coordinates shipments across multiple countries. Main focus- Spain, Mexico and China.
Operations Manager II, 12/2014 to 04/2018
XPO Logistics – Arlington, TX
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Designed performance metrics to provide traceability through organization and advance tactical and strategic business goals.
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
  • Liaised between IT and business to develop structured business architecture to capture key performance indicators (KPIs) for business unit.
  • Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
  • Strengthened operational efficiencies and traceability, developing organization systems for financial records and sales reports.
  • Contributed to development and evaluation of service level agreements that complied with established operational parameters.
  • Supported corporate committee and generated status update reports on strategy and initiative effectiveness while offering corrective actions.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Established organizational vision and developed strategies to achieve sales, profit and loss and customer service goals.
Customer Experience Manager, 08/2000 to 12/2014
Best Buy Co Inc. – Hammond, LA
  • Prepared daily documentation, reports and logs to identify and manage sales metrics and support process driven activities.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
  • Collaborated with high-end clients by customizing sales and education programs.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Lead on- and off-site customer support teams across multiple time zones.
  • Mentored junior team members and managed employee relationships.
  • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Established membership loyalty, executing flawless customer retail account management.
Education
General Studies, Pre-lawCollin County Community College District - Plano, TX
High School DiplomaArchbishop Chapelle High School - Metairie, LA
Accomplishments

TriiMark- coined 21 times based on exceeding customer experience.

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Resume Overview

Companies Worked For:

  • TriMark South
  • XPO Logistics
  • Best Buy Co Inc.

School Attended

  • Collin County Community College District
  • Archbishop Chapelle High School

Job Titles Held:

  • Regional Logistics Manager
  • Operations Manager II
  • Customer Experience Manager

Degrees

  • General Studies, Pre-law
    High School Diploma

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