Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Proactive Inventory Manager with 9 years of experience in supporting business leaders by devising methods for improving accuracy and efficiencies. Resourceful in leveraging intellectual strengths and innovative problem-solving techniques to resolve complex and ambiguous issues. Creative with critical-thinking abilities useful in developing practical solutions.

  • Policy development
  • Staff training and development
  • Project management
  • Quality control
  • Performance reporting
  • Cost reduction and containment
  • Process Optimization
  • Continuous improvement
  • JDA/ Red Prairie
  • Synapse
  • SAP
  • Manhattan
  • Salesforce
  • Tableau
  • Drone inventory technology
  • Six Sigma
  • Warehouse engineering/ Product slotting
  • MS Office including, Outlook, Excel, Power Point and Word
Regional Inventory Control/ Process Optimization Manager, 02/2019 - Current
A. Duie Pyle, Inc Newark, DE,
  • Lead the development, implementation, and monitoring of all key functions related to inventory control.
  • Manage company cycle count program, including design and implementations of the program and any needed changes.
  • Analyze inventory trends to determine root cause of discrepancies and implement corrective actions and process changes.
  • Maintain records for inventory accuracy trends, inventory reconciliations, and inventory audits.
  • Lead physical inventories and continuous improvement projects.
  • Daily, weekly, and monthly reporting on Key Performance Indicators (KPI’s).
  • Analyze inventory management systems, procedures, and their results, recommending changes, writing modifications, and coordinating their implementation to improve integrity, control, and capability to meet company objectives.
  • Provide technical guidance to personnel on inventory management system.
  • Responsible to see that documentation in the form of procedures and work instructions are available and current for critical functions.
  • Assist in training warehouse and supervisory personnel in required inventory control procedures.
  • Develop action plans based on results of operational audits aimed at improving operational best practices and discipline.
  • Conduct ongoing operational audits against best practices and report results to facility leadership.
  • Provide extraordinary customer service in a courteous, efficient, and professional manner.
  • Monitored inventory storage and enforced proper handling and organization.
  • Maintained accurate and updated records and reviewed data to evaluate department performance.
  • Oversaw freight management system with proactive attention to potential delays and resolutions.
  • Defined warehouse policies, inventory requirements and replenishment guidelines for [Number] inventory items.
  • Maintained productive warehouse environment for organization's complete inventory needs by training, managing and motivating staff to meet challenging demands.
  • Improved logistics and supply chain management by continuously reviewing systems and seeking out opportunities to reduce lost items, eliminate bottlenecks and enhance storage management.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Identified opportunities to reduce cost and improve productivity.
  • Analyzed operational performance and implemented plans to attain organizational and financial goals.
Operations Manager, 08/2016 - 02/2019
Williams Sonoma City, STATE,
  • Lead, guide, and direct hourly associates to meet or exceed operational goals, as well as monitoring performance, providing coaching, counseling, and development; and use Key Performance Indicators to make ongoing improvements and enhancements.
  • Accountable for maintaining integrity for on-time shipments, people utilization, damages; provide periodic reports to multiple tiers within the organization, ensuring accurate communication.
  • Communicating policies to associates and act as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed.
  • Directing and ensuring top service for internal/external customers.
  • Developing performance goals and objectives to ensure accuracy, quality and customer expectations are met.
  • Maintain health and safety standards within the distribution center and promote a positive health and safety culture onsite.
  • Direct and oversee job assignments and plan daily, weekly, monthly, and peak season labor schedules.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Built upon established practice standards to improve operational performance and reduce labor costs.
  • Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
  • Designed performance metrics to provide traceability through organization and advance tactical and strategic business goals.
Inventory/Continuous Improvement Supervisor, 01/2013 - 08/2016
Penske Logistics- Starbucks City, STATE,
  • Maintain and track inventory levels of all products stored in the Distribution Center.
  • Communicate effectively with supervisors on all inventory related issues and concerns.
  • Perform full inventory counts as well as cycle counts as needed with a high degree of accuracy.
  • Confirm 100% of all in-house products are counted monthly.
  • Report and document products returned to the DDC from previous delivery.
  • Participate daily and weekly in performance review calls, daily outage report, weekly performance, and systems improvement calls.
  • Monitor product damages and makes inventory adjustments, as necessary.
  • Ensure proper rotation of the inventory to ensure the FIFO process is being followed.
  • Monitor report to insure product inventory levels balance between Penske and clients inventory systems.
  • Assist warehouse associates with inventory related issues.
  • Train warehouse associates on inventory related best practices.
  • Trace history of items to determine reasons for discrepancies between physical inventory and WMS inventory records and recommends remedial actions to resolve discrepancies.
  • Led team in identifying and implementing lean and continuous improvement actions to enhance production volume and efficiency while exceeding quality standards and product specifications.
  • Coordinated with leadership teams using CI/Lean practices on Continuous Improvement projects and activities.
  • Established and accomplished goals for improvements in profits, quality and delivery.
  • Improved methods and procedures for processes, measurement, documenting and workflow techniques.
  • Trained and mentored project leaders and discipline managers to drive culture change toward total quality mindset across production continuum.
  • Analyzed workflow and production, reviewing customized value stream mapping data to ascertain areas for improvement.
  • Performed root cause analysis on inventory discrepancies and implemented impactful solutions.
  • Identified opportunities to boost efficiency and optimize cost-effectiveness.
  • Analyzed transactional activity and performed research and reconciliation to correct imbalances and prevent order denials.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
Picking/Packing Lead, 03/2011 - 01/2013
Amazon Fulfillment Center City, STATE,
  • Train new and existing pickers on picking procedures.
  • Provide team and upper management with daily productivity reports.
  • Conduct line meetings with team members to discuss results of DC department metrics.
  • Participate in operation development and problem-solving meetings as requested.
  • Report attendance and request additional resources when necessary based on forecasted units.
  • Troubleshoot exceptions to allow the team to continue processing.
  • Ensure team members have the appropriate equipment and tools necessary to perform their tasks.
  • Ensure performance best practices by monitoring safety and accident incident reports to reduce lost time.
  • Effectively manage staff to meet UPH and CPU goals.
  • Moved items between machines, conveyors and transport equipment to meet production needs.
  • Operated machinery, managed raw material and logged production data.
  • Sorted and packaged products to prepare for processing or shipment.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Selected products and items from shelves and pallets for customer orders.
  • Monitored aisles and floor areas for neatness and organization to enable forklifts to operate throughout warehouse.
  • Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.
  • Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Conducted product cycle counts and inputted corrections to warehouse inventory system.
  • Mentored newly hired employees on warehouse safety procedures and demonstrated proper operation of tools to avoid mishaps.
  • Conducted routine cycle counts and reconciled problems found.
Education and Training
Bachelor of Arts: Business Management and Administration, Expected in
Tarrant County College - Arlington, TX

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Resume Overview

School Attended

  • Tarrant County College

Job Titles Held:

  • Regional Inventory Control/ Process Optimization Manager
  • Operations Manager
  • Inventory/Continuous Improvement Supervisor
  • Picking/Packing Lead


  • Bachelor of Arts

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