Regional Intake Manager Resume Example
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REGIONAL INTAKE MANAGER
Education
August 2014
Bachelor degree: Social WorkMount Vernon Nazarene UniversitySocial Work
March 2012
Bachelor degreeColumbus State Community College
May 1997
Major courses of study were fine arts and business/economics
LeadershipWest Virginia University
Experience
01/2014 to Current
Regional Intake ManagerA Helping Hand Homecare － Atlanta , GA
- One of the founding team members starting the branch in Columbus, OH.
- Manage intake departments in Columbus, OH, Atlanta, GA and Detroit, MI.
- Liaison between pharmacy, home health agency, medical facilities and patients.
- Help to create CE presentation on Ethics in Home Health Care.
- Insure all intake referrals are processed efficiently and accurately.
- Manage numerous reports to maximize revenue.
- Supervise customer service team.
- Conducted all new hire training for intake.
- Maintain a role within sales force to support sales initiatives.
- Help facilitate continuing education presentations.
- Participate as a speaker in monthly training class for outside home health agencies.
- Managed home health agency contracts and processed nursing claims.
- Communicated insurance coverage to discharge planners and patients.
- Maintained a supervisory role within the reimbursement department in quality assurance of benefit verification.
- Analyzed referral trending to maximize sales initiative.
11/2010 to 01/2014
Intake ManagerLifestance Health － Putnam Valley , NY
- Regional intake manager for both Columbus, OH and Pittsburgh, PA branches.
- Liaison between pharmacy, home health agency, medical facilities and patients.
- Insure all intake referrals are processed efficiently and accurately.
- Manage numerous reports to maximize revenue.
- Supervise customer service team.
- Conducted all new hire training for intake.
- Maintain a role within sales force to support sales initiatives.
- Help facilitate continuing education presentations.
- Participate as a speaker in monthly training class for outside home health agencies.
- Managed home health agency contracts and processed nursing claims.
- Communicated insurance coverage to discharge planners and patients.
- Maintained a supervisory role within the reimbursement department in quality assurance of benefit verification.
- Analyzed referral trending to maximize sales initiative.
04/2004 to 11/2010
Team LeaderKutol Products Company － Cincinnati , OH
- Maintain relationships between patients, referral sources, and home health agencies.
- Insure all intake referrals are processed efficiently and accurately.
- Quality check all charts and paperwork.
- Manage numerous reports to maximize revenue.
- Obtain insurance verification and authorizations for all new and ongoing patients.
- Work with payers to collect on unpaid claims.
- Managed home health agency contracts and processed nursing claims.
- Supervise customer service team.
- Conduct performance appraisals and discipline.
- Participate in sales calls to support sales initiatives.
- Work closely with sales team to secure new referral sources.
08/2003 to 12/2003
Enrollment & Benefits RepresentativePgim Global Short Duration High Yield Fund, Inc. － Orlando , FL
- Enroll members in life insurance benefits.
- Post payments and premiums to accounts.
- Research and problem resolution.
- Data entry of group and member information.
- Maintenance of group accounts.
04/2003 to 08/2003
Customer Service RepresentativePalmetto GBA － City , STATE
- Address inquiries from beneficiaries and providers regarding Medicare coverage.
- Customer service and problem resolution.
- Process call follow up work.
- Adhere to goals and standards set by management and Centers for Medicare and Medicaid Services.
- Special project management.
- Basic knowledge of ICD-9 and CPT coding.
Memberships/Scholarly Societies
Awarded Star of Excellence for outstanding customer service (Bank One)
*Branch chairperson for United Way (Bank One)
*Member of Village of Harrisburg town council (April 2008-Dec 2011)
*Team leader for Race for the Cure (Coram)
*Received multiple WOW's (employee recognition program) for excellence (Critical Care Systems)
*Member of Education Committee for Susan G Komen for the Cure (2010-present)
*Member of NASW (2012)
*Member Social Work Advocacy Group-NASW
*Political Action for Candidate Election Committee- NASW
*Member of COCMN (Central Ohio Case Management Network)
*Serving on Education and Conference Committees
Interests
Successfully secured 2 of the 5 speakers for the 2013 COCMN annual conference
*Serving as secretary on the board for 2014 and 2015
*Member of Franklin County Task Force on Aging
*Voted "Most Outstanding Student" for graduating social work cohort by students and professors
Personal Information
Licensure Licensed Social Worker
Additional Information
- Licensure Licensed Social Worker
- Successfully secured 2 of the 5 speakers for the 2013 COCMN annual conference *Serving as secretary on the board for 2014 and 2015 *Member of Franklin County Task Force on Aging *Voted "Most Outstanding Student" for graduating social work cohort by students and professors
Skills
arts, agency, Basic, benefits, charts, contracts, CPT coding, Customer service, Data entry, economics, Home Health, ICD-9, insurance, Leadership, nursing, performance appraisals, presentations, problem resolution, project management, speaker, Quality, quality assurance, Research, sales, supervisory
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Resume Overview
School Attended
- Mount Vernon Nazarene University
- Columbus State Community College
- West Virginia University
Job Titles Held:
- Regional Intake Manager
- Intake Manager
- Team Leader
- Enrollment & Benefits Representative
- Customer Service Representative
Degrees
- Bachelor degree : Social Work
Bachelor degree
Major courses of study were fine arts and business/economics Leadership
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