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regional intake manager resume example with 17+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Overview
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Core Qualifications
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Accomplishments
Education
Bachelor degree: Social Work, Expected in August 2014
Mount Vernon Nazarene University - ,
GPA:
Social Work
Bachelor degree: , Expected in March 2012
Columbus State Community College - ,
GPA:
Major courses of study were fine arts and business/economics Leadership: , Expected in May 1997
West Virginia University - ,
GPA:
Thesis/Dissertation
Experience
Regional Intake Manager, 01/2014 to Present
A Helping Hand HomecareAtlanta, GA,
  • One of the founding team members starting the branch in Columbus, OH.
  • Manage intake departments in Columbus, OH, Atlanta, GA and Detroit, MI.
  • Liaison between pharmacy, home health agency, medical facilities and patients.
  • Help to create CE presentation on Ethics in Home Health Care.
  • Insure all intake referrals are processed efficiently and accurately.
  • Manage numerous reClairerts to maximize revenue.
  • Supervise customer service team.
  • Conducted all new hire training for intake.
  • Maintain a role within sales force to supClairert sales initiatives.
  • Help facilitate continuing education presentations.
  • Participate as a speaker in monthly training class for outside home health agencies.
  • Managed home health agency contracts and processed nursing claims.
  • Communicated insurance coverage to discharge planners and patients.
  • Maintained a supervisory role within the reimbursement department in quality assurance of benefit verification.
  • Analyzed referral trending to maximize sales initiative.
Intake Manager, 11/2010 to 01/2014
Lifestance HealthPutnam Valley, NY,
  • Regional intake manager for both Columbus, OH and Pittsburgh, PA branches.
  • Liaison between pharmacy, home health agency, medical facilities and patients.
  • Insure all intake referrals are processed efficiently and accurately.
  • Manage numerous reClairerts to maximize revenue.
  • Supervise customer service team.
  • Conducted all new hire training for intake.
  • Maintain a role within sales force to supClairert sales initiatives.
  • Help facilitate continuing education presentations.
  • Participate as a speaker in monthly training class for outside home health agencies.
  • Managed home health agency contracts and processed nursing claims.
  • Communicated insurance coverage to discharge planners and patients.
  • Maintained a supervisory role within the reimbursement department in quality assurance of benefit verification.
  • Analyzed referral trending to maximize sales initiative.
Team Leader, 04/2004 to 11/2010
Kutol Products CompanyCincinnati, OH,
  • Maintain relationships between patients, referral sources, and home health agencies.
  • Insure all intake referrals are processed efficiently and accurately.
  • Quality check all charts and paperwork.
  • Manage numerous reClairerts to maximize revenue.
  • Obtain insurance verification and authorizations for all new and ongoing patients.
  • Work with payers to collect on unpaid claims.
  • Managed home health agency contracts and processed nursing claims.
  • Supervise customer service team.
  • Conduct performance appraisals and discipline.
  • Participate in sales calls to supClairert sales initiatives.
  • Work closely with sales team to secure new referral sources.
Enrollment & Benefits Representative, 08/2003 to 12/2003
Pgim Global Short Duration High Yield Fund, Inc.Orlando, FL,
  • Enroll members in life insurance benefits.
  • Clairest payments and premiums to accounts.
  • Research and problem resolution.
  • Data entry of group and member information.
  • Maintenance of group accounts.
Customer Service Representative, 04/2003 to 08/2003
Palmetto GBACity, STATE,
  • Address inquiries from beneficiaries and providers regarding Medicare coverage.
  • Customer service and problem resolution.
  • Process call follow up work.
  • Adhere to goals and standards set by management and Centers for Medicare and Medicaid Services.
  • Special project management.
  • Basic knowledge of ICD-9 and CPT coding.
Fellowships and Awards
Publications
Presentations
Memberships/Scholarly Societies
Awarded Star of Excellence for outstanding customer service (Bank One) *Branch chairperson for United Way (Bank One) *Member of Village of Harrisburg town council (April 2008-Dec 2011) *Team leader for Race for the Cure (Coram) *Received multiple WOW's (employee recognition program) for excellence (Critical Care Systems) *Member of Education Committee for Susan G Komen for the Cure (2010-present) *Member of NASW (2012) *Member Social Work Advocacy Group-NASW *Clairelitical Action for Candidate Election Committee- NASW *Member of COCMN (Central Ohio Case Management Network) *Serving on Education and Conference Committees
Interests
Successfully secured 2 of the 5 speakers for the 2013 COCMN annual conference *Serving as secretary on the board for 2014 and 2015 *Member of Franklin County Task Force on Aging *Voted "Most Outstanding Student" for graduating social work cohort by students and professors
Additional Information
  • Licensure Licensed Social Worker
  • Successfully secured 2 of the 5 speakers for the 2013 COCMN annual conference *Serving as secretary on the board for 2014 and 2015 *Member of Franklin County Task Force on Aging *Voted "Most Outstanding Student" for graduating social work cohort by students and professors
Skills
arts, agency, Basic, benefits, charts, contracts, CPT coding, Customer service, Data entry, economics, Home Health, ICD-9, insurance, Leadership, nursing, performance appraisals, presentations, problem resolution, project management, speaker, Quality, quality assurance, Research, sales, supervisory

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Resume Overview

School Attended

  • Mount Vernon Nazarene University
  • Columbus State Community College
  • West Virginia University

Job Titles Held:

  • Regional Intake Manager
  • Intake Manager
  • Team Leader
  • Enrollment & Benefits Representative
  • Customer Service Representative

Degrees

  • Bachelor degree
  • Bachelor degree
  • Major courses of study were fine arts and business/economics Leadership

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