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Regional Intake Manager Resume Example

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REGIONAL INTAKE MANAGER
Education
August 2014
Bachelor degree: Social WorkMount Vernon Nazarene UniversitySocial Work
March 2012
Bachelor degreeColumbus State Community College
May 1997
Major courses of study were fine arts and business/economics LeadershipWest Virginia University
Experience
01/2014 to Current
Regional Intake ManagerA Helping Hand Homecare - Atlanta , GA
  • One of the founding team members starting the branch in Columbus, OH.
  • Manage intake departments in Columbus, OH, Atlanta, GA and Detroit, MI.
  • Liaison between pharmacy, home health agency, medical facilities and patients.
  • Help to create CE presentation on Ethics in Home Health Care.
  • Insure all intake referrals are processed efficiently and accurately.
  • Manage numerous reports to maximize revenue.
  • Supervise customer service team.
  • Conducted all new hire training for intake.
  • Maintain a role within sales force to support sales initiatives.
  • Help facilitate continuing education presentations.
  • Participate as a speaker in monthly training class for outside home health agencies.
  • Managed home health agency contracts and processed nursing claims.
  • Communicated insurance coverage to discharge planners and patients.
  • Maintained a supervisory role within the reimbursement department in quality assurance of benefit verification.
  • Analyzed referral trending to maximize sales initiative.
11/2010 to 01/2014
Intake ManagerLifestance Health - Putnam Valley , NY
  • Regional intake manager for both Columbus, OH and Pittsburgh, PA branches.
  • Liaison between pharmacy, home health agency, medical facilities and patients.
  • Insure all intake referrals are processed efficiently and accurately.
  • Manage numerous reports to maximize revenue.
  • Supervise customer service team.
  • Conducted all new hire training for intake.
  • Maintain a role within sales force to support sales initiatives.
  • Help facilitate continuing education presentations.
  • Participate as a speaker in monthly training class for outside home health agencies.
  • Managed home health agency contracts and processed nursing claims.
  • Communicated insurance coverage to discharge planners and patients.
  • Maintained a supervisory role within the reimbursement department in quality assurance of benefit verification.
  • Analyzed referral trending to maximize sales initiative.
04/2004 to 11/2010
Team LeaderKutol Products Company - Cincinnati , OH
  • Maintain relationships between patients, referral sources, and home health agencies.
  • Insure all intake referrals are processed efficiently and accurately.
  • Quality check all charts and paperwork.
  • Manage numerous reports to maximize revenue.
  • Obtain insurance verification and authorizations for all new and ongoing patients.
  • Work with payers to collect on unpaid claims.
  • Managed home health agency contracts and processed nursing claims.
  • Supervise customer service team.
  • Conduct performance appraisals and discipline.
  • Participate in sales calls to support sales initiatives.
  • Work closely with sales team to secure new referral sources.
08/2003 to 12/2003
Enrollment & Benefits RepresentativePgim Global Short Duration High Yield Fund, Inc. - Orlando , FL
  • Enroll members in life insurance benefits.
  • Post payments and premiums to accounts.
  • Research and problem resolution.
  • Data entry of group and member information.
  • Maintenance of group accounts.
04/2003 to 08/2003
Customer Service RepresentativePalmetto GBA - City , STATE
  • Address inquiries from beneficiaries and providers regarding Medicare coverage.
  • Customer service and problem resolution.
  • Process call follow up work.
  • Adhere to goals and standards set by management and Centers for Medicare and Medicaid Services.
  • Special project management.
  • Basic knowledge of ICD-9 and CPT coding.
Memberships/Scholarly Societies
Awarded Star of Excellence for outstanding customer service (Bank One) *Branch chairperson for United Way (Bank One) *Member of Village of Harrisburg town council (April 2008-Dec 2011) *Team leader for Race for the Cure (Coram) *Received multiple WOW's (employee recognition program) for excellence (Critical Care Systems) *Member of Education Committee for Susan G Komen for the Cure (2010-present) *Member of NASW (2012) *Member Social Work Advocacy Group-NASW *Political Action for Candidate Election Committee- NASW *Member of COCMN (Central Ohio Case Management Network) *Serving on Education and Conference Committees
Interests
Successfully secured 2 of the 5 speakers for the 2013 COCMN annual conference *Serving as secretary on the board for 2014 and 2015 *Member of Franklin County Task Force on Aging *Voted "Most Outstanding Student" for graduating social work cohort by students and professors
Personal Information
Licensure Licensed Social Worker
Additional Information
  • Licensure Licensed Social Worker
  • Successfully secured 2 of the 5 speakers for the 2013 COCMN annual conference *Serving as secretary on the board for 2014 and 2015 *Member of Franklin County Task Force on Aging *Voted "Most Outstanding Student" for graduating social work cohort by students and professors
Skills
arts, agency, Basic, benefits, charts, contracts, CPT coding, Customer service, Data entry, economics, Home Health, ICD-9, insurance, Leadership, nursing, performance appraisals, presentations, problem resolution, project management, speaker, Quality, quality assurance, Research, sales, supervisory
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

55Fair
Resume Strength
  • Completeness
  • Word choice
  • Measurable results
  • Strong summary
  • Clear contact info

Resume Overview

School Attended

  • Mount Vernon Nazarene University
  • Columbus State Community College
  • West Virginia University

Job Titles Held:

  • Regional Intake Manager
  • Intake Manager
  • Team Leader
  • Enrollment & Benefits Representative
  • Customer Service Representative

Degrees

  • Bachelor degree : Social Work
    Bachelor degree
    Major courses of study were fine arts and business/economics Leadership

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