regional human resources manager resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
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Professional Summary

Diversely experienced management professional with extensive experience in the aviation industry with proven operational success by developing employees into successful team driven and goal-oriented performers contributing to the strategic success of the business ensuring safety, efficiency and performance.

Work History
Regional Human Resources Manager, 09/2020 to Current
Great Lakes Dredge & Dock Company, LlcStaten Island, NY,

Managed the human resources department for the Northeast region in the aviation division with over 20 airport locations. Built and leveraged relationships at all levels in the organization, informing and assisting others while being viewed as a valued, trusted, and credible business partner. Fostered a culture that is diverse and inclusive, in line with the strategic goals of the organization, team building, organizational development, engagement and accountability. Coordinated with various labor unions creating positive relationships ensuring all grievances are handled in a timely manner. Acted as a trusted advisor to client leaders, assisting them to carry out their business and functional plans. Worked with business leaders to effectively lead and execute all annual people initiatives for the organization. Provided strategic guidance to clients to implement solutions for employee relations issues trends, patterns. Consulted with business and Team Member Experience group surrounding disciplinary and termination employment processes. Implemented success measures to coach leaders to be proactive in employee relations and avoid reactionary situations. Proactively worked to support leaders with talent initiatives, leadership development programs and improving team member performance engagement. Counseled and/or coached Employees and Managers regarding employee relations issues including performance management, facilitation of formal/informal complaints to resolution, discipline and/or terminations in line with local culture and the business and legal environment.

General Manager, 03/2020 to 09/2020
ArbysMarshall, IL,

Led the base management team, developing an environment that promotes On-Time Performance, teamwork, collaboration, and encourages continuous process improvement. Established and maintained safety compliance of aircraft, customers, facilities and employee working environments. Ensured compliance with all Federal directives and security requirements including company policies and procedures by conducting audits. Evaluated the performance of the base management team which included Inflight, Flight Ops, and Maintenance Managers as it relates to teamwork, On-Time Performance, and overall station support. Analyzed performance against critical measures and developed and effectively implemented solutions to achieve performance objectives for the entire base. Established airport and local community relations as liaison with airport city officials, FAA, TSA, OSHA, police, fire departments and other groups involving the airline, airport and community. Coordinated airline service provider functions and oversaw performance for local contracts providing service to Allegiant Air. Evaluated performance and ensured effective development and implementation of appropriate measures and corrective action. Ensured training requirements are met for all employees, i.e., new hire, recurrent, supplemental; monitored and ensured corrective action for local training issues. Coordinated with Customer Relations providing feedback, research and response for customer complaints/compliments.

Station Manager, 05/XXX6 to 03/2020
Atlas AirErlanger, KY,

Ensured a high performing operation by leading, engaging, coaching and developing front-line team members. Responsible for supporting teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience for each individual airline client. Created an environment that cares for our frontline team members and celebrates the team successes. Led airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies. Provided frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service. Coached and mentored frontline team members in skill development, customer service elevation and company culture behaviors. Established and promoted effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity. Coordinated ramp & customer service assignments for frontline team members to dynamically work flights at each individual airline client. Conducted regular audits to ensure safety, performance and efficiency. Created and maintained positive relationships with all airline clients, airport officials and law enforcement agencies to ensure operational success and to minimize risk.

Station Manager, 10/XXX3 to 05/XXX6
Atlas AirFlorence, KY,

Improved on-time performance by conducting an extensive training program for current and new staff members focusing on safety, efficiency, and performance. Ensured a high level of customer service by encouraging employees to go above and beyond for each customer providing them with a positive experience. Conducted ramp inspections and monthly audits to ensure compliance with all policies and procedures and ensure safety of all employees. Inspected ground service equipment (GSE) to ensure safety and operational performance to minimize risk, injury, and delays. Ensured all employees are compliant with all policies and procedures to ensure compliance with local and federal laws. Improved team morale by conducting team building activities and established team goals. Served as the area subject expert for all employee labor and relations issues including but not limited to grievances, leave of absences, recruitment, time and attendance, complaints and conducted thorough and extensive investigations to avoid potential legal issues. Coordinated with multiple agencies and airport officials to optimize performance and minimize risk.


o Airport Operations
o Airline Operations & Management
o Aircraft Load Control/Weight & Balance
o Irregular Operations Management
o Employee & Labor Relations
o Payroll Administration & Compliance
o FAA, TSA, CBP Policies & Procedures
o Ground Security Coordinator, GSC
o Complaint Resolution Officer, CRO
o Customer Service Management
o Performance Management
o Union Negotiations
o Grievance Handling
o Succession Planning
o Time Management
o Conflict Resolution
o Amadeus/Altea/Saber/Navitaire
o Net-Tracer/World-Tracer Baggage Management
o Microsoft Office
o Risk Management

Bachelor of Science: Business Administration And Management, Expected in to Marylhurst University - ,
Native or Bilingual

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Resume Overview

School Attended

  • Marylhurst University

Job Titles Held:

  • Regional Human Resources Manager
  • General Manager
  • Station Manager
  • Station Manager


  • Bachelor of Science

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