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regional distribution operations manager resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Detail-oriented, highly organized, and hardworking employee recognized for superior customer service and operational excellence for over 20 years in the fastener, residential, and multi-family construction industry. I am a positive, outgoing individual that is reliable and a dependable person with with excellent interpersonal relationship skills. A quick learner and a true team player and leader. Good around other people, and will fit into a group or an individual role seamlessly. I am experienced in leading a team and very good at multi-tasking in a high pressure environment. A coach for over 7 years in my spare time so i always bring that upbeat energy with positive reinforcement to those around me. After over 20 years in the same industry, I am looking for a different challenge and to become a valuable asset to a respected company.

Skills

Microsoft Office, Word, Excel and Typing

AS400, Varnet, and Touchstone Computer Systems

Operations Control

Workforce Management

Inventory Management, Planning, and Control

Shipping and Receiving

Schedule Making and Planning

Warehouse Operations and Organization

Forklift, Pallet Jack, and Hand Truck Operation

Showroom Operations and Organization-Merchandising and Display.

Customer Service, Sales, Cash Register, Payment Processing

Invoicing, Transfers, Purchase Orders and Requisition

Hiring and Training Employees

Materials Handling and Transport

Decision Making

Regulations Compliance

Payroll Manager

Education and Training
Richmond Technical Center Richmond, Virginia, Expected in 06/1996 Electrical Trades I And II Certificate of Completion : Electrical Trades - GPA :
Atlee High School Mechanicsville, Virginia, Expected in 06/1996 High School Diploma : - GPA :
Certifications

Certified Forklift Operator

Certification of Completion-Reasonable Suspicion Training

Skillsoft-Manager Code of Conduct Training Certificate

Skillsoft- Workplace Harassment Prevention for Managers Certificate

Certified for Back Safety

Experience
Mile One Automotive - Regional Distribution Operations Manager
Wilkes Barre, PA, 04/2014 - 06/2022
  • Supervised activities of workers engaged in receiving, storing, testing and shipping products to maintain operational efficiency.
  • Monitored inventory levels of products and materials in warehouses to keep needed goods on hand.
  • Monitored inventory control to align ordering processes with demand plans.
  • Ran a centralized hub warehouse in which i was responsible for purchasing, stocking, and planning five stores' inventories and sales in our region.
  • Drove client retention by delivering exceptional customer service.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Addressed customer concerns with suitable solutions.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Conducted employee observations and documented findings.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Enforced federal, state, local and company rules for safety and operations.
  • Responded to information requests from superiors, providing specific documentation.
  • Collaborated with team leaders on quality audits.
  • Tracked and replenished inventory to maintain par levels.
  • Collected customer fees, managed refunds and provided complete sales documentation.
  • Collaborated with staff to maximize customer satisfaction and streamline procedures.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Controlled departmental facilities use and approved requests for repairs or improvements.
  • Presented performance and productivity reports to supervisors.
  • Processed payroll and PTO for employees.
Bayer Inc. - Service Manager
Nampa, ID, 10/2008 - 06/2022
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Motivated and supported employees to maintain low turnover.
  • Created employee work schedules to keep shifts properly staffed.
  • Collaborated with customers to offer solutions to service needs.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Reviewed employee performance and delivered constructive feedback to improve performance.
  • Delegated work to staff, setting priorities and goals.
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
Activities and Honors

One of my true passions and hobbies is coaching Youth Sports. My son is currently 11 years old and I've coached him in multiple sports for the last 7 years. I have coached 4 seasons of youth baseball, 12 seasons(6 years) of soccer, 3 seasons of lacrosse, and 6 seasons of basketball. I'm a family oriented father of two and i love to do all kinds of outdoor activities related to sports, water, and nature.

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Resume Overview

School Attended

  • Richmond Technical Center
  • Atlee High School

Job Titles Held:

  • Regional Distribution Operations Manager
  • Service Manager

Degrees

  • Electrical Trades I And II Certificate of Completion
  • High School Diploma

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