Results-driven Sales and Hospitality bringing demonstrated record of progressive growth and accomplishment in the Sales/Hospitality industry. Proactive manager and strategic problem-solver with record of achieving challenging profit goals while consistently acquiring new customers and expanding operations. Tenacious in pursuing new revenue streams and sales opportunities. Direct and optimize regional sales operations to maximize sales and increase bottom-line profitability with proactive, strategic approaches. Negotiate favorable contracts and build solid partnerships to drive consistent growth. Enterprising and performance-oriented in boosting company success.
Skills
Customer relationship management
Strategic planning
High-growth strategies
Consultative and relationship selling
Territory and account management
Market and competitive analysis
Sales tracking
Business development
Negotiations expertise
Relationship selling
Training and mentoring
Market research and sales analysis
Client account management
Education and Training
University Of The District Of ColumbiaWashington, DCExpected in 05/1992 ā āBachelor of Science:Business Administration - GPA:
Experience
Oak Street Health - Regional Director of Sales Columbia, SC, 06/2020 - Current
Planned and managed the overall sales and marketing for a collection of Marriott and IHG properties while completing and managing Sales and Marketing budget forecast, marketing and business plans within approved plans and budgets to generate over $5 million in annual sales..
Achieved optimal occupancy and ADR growth to maximize total revenue while meeting/exceeding hotel profit objectives for entire collection of hotels.
Oversaw operations of hotel sales department including but not limited to direct sales follow up, sales administration, hiring of staff, training, managing and coaching.
Demonstrated the ability to effectively interact and manage people while solving complex problems and creating a productive sales team.
Sanctuary Camelback Mountain - Director of Catering and Conference Services Paradise Valley, AZ, 02/2018 - 04/2020
Established catering budgets, goals and Catering/Conference SOP's, evaluating success via analytics and order tracking system.
Collaborated with marketing team to develop and implement programs to service and retrain group business.
Oversaw, supported and evaluated the functions of Catering and Conference Managers in preparation, planning and servicing of accounts.
Personally managed and executed high profile events.
Grew annual Catering revenue 90% year over year achieving/exceeding Catering budget.
Sought out and implemented methods to improve service and team performance to strengthen business sustainability.
Penn State University - Director of Catering Operations University Park, PA, 10/2015 - 01/2018
Established organizational vision and developed strategies to achieve sales and customer service goals.
Recruited, hired and trained Catering and Banquet associates, while collaborating with Banquet staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
Improved morale and management communication by creating employee recognition and rewards practices.
Cultivated and nurtured catering market segments and solicited new customer relationships while maintaining and growing existing partnerships.
Maximized profit through contract negotiation with vendors and venues.
Secured unprecedented levels of new business and maintained repeat customers for catering service provider via sales calls, networking, advertising and social media to exceed corporate sales goals for annual and quarterly timeliness.
Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics, increasing client base 85%.
Ultra Clean Holdings, Inc. - Director of Sales Chandler, AZ, 12/2014 - 01/2016
Promoted products at trade shows across region, connecting with prospects and improving market penetration.
Pursued sales deals by qualifying clients, building individualized proposals and preparing final contracts.
Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.
Strategically managed revenue streams by establishing sales targets, deployment strategies and go-to-market initiatives.
Developed and presented creative ideas to internal stakeholders and customers to initiate new programs and successful sales initiatives.
Researched competitors and stayed on top of current market conditions to survey landscape and anticipate roadblocks.
Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
Projected more than $3.5 million in sales during 9 month time frame and achieved 85% of target.
Worked closely with other stakeholders to immediately address issues and implement effective solutions.
Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Led sales planning, development and account management for Southern Maryland territory.
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